Advantage Medical Group Guthrie House Bukit Timah ✓ ACRA Verified

Karishma Kaur ★★★★★

2 months ago

I visited this clinic for the very first time, and I had a really pleasant experience. The counter staff member, Roshaini, was incredibly helpful and welcoming from the moment I arrived until the moment I left. She was patient, attentive, and took the time to guide me through the entire process, which made everything feel very smooth and well-organized. Her warm attitude and professionalism truly stood out, and she made what could have been a stressful visit feel very calm and comfortable. Everything was handled efficiently, and I didn’t feel lost or confused at any point because she was always there to assist. Overall, it was a very peaceful, easy, and hassle-free visit, and a big part of that positive experience was thanks to Roshaini’s excellent service. I truly appreciate her kindness and dedication.

R L ★★★★★

9 months ago

I’ve been trying to look around for ear syringing and I’m so thankful that this clinic does it. Weekends get busy, weekdays are still ok! Dr Brendan Yap was patient and did a good job at flushing out my stubborn ear wax. Definitely recommend this place.

Joanne TKY ★☆☆☆☆

5 months ago

I rarely leave bad reviews, but this experience was truly disappointing and frustrating. Would I recommend this clinic? No. Will I ever come back? Also NO. Once is enough, I still visited 3 times, this is really a joke. During my first visit for health screening, the reception recommended upgrading to the premium package, which included cancer markers and ECG.I wasn’t informed that the ECG required additional time to complete, so they advised me to do it during my report review appointment since the results are immediate. On my second visit, I was told the ECG machine was faulty and they could not proceed. At the same time, I hv to do another review, so I double double double checked with the reception to confirm that I would be able to do the ECG on my third visit. They assured me yes. When I came for the third visit, Again taking leave to come down. I was told the ECG still could not be done. This is honestly unacceptable. So you expect customers to just keep taking leave and coming back ? 4 days for a medical check? Seriously ? On top of this, during my second visit, the hotline gave me the wrong expectations by telling me there were 2 doctors available, implying I wouldn’t need to reschedule even though I arrived late. I still ended up waiting until 2pm to be seen, and one of the staff was extremely poor in customer service, yet I still giving chance and didn’t even complain at that time. I’ve never given a business such a negative review, but this experience was truly disappointing. Poor communication, poor coordination, and inconvenience for customers. The clinic could have simply call to inform me in advance so I wouldn’t have wasted another trip and my leave days. I just gave up and requested a refund for the ECG test. Haih, it still cost me 3 days of leave just to complete a medical check, and not even a full check-up. After this whole experience, I honestly wouldn’t recommend this clinic to anyone. I’m done.

WY Lim ★★☆☆☆

5 months ago

Front desk - operations streamlined. Well organised but lack of diversity. Admissions- recommend better planning to limit appointment and provide walk-in. This is a GP clinic not specialist so it shouldn’t be mainly for those who made appointment. No way to inform those who are sick and walk in. Recommend balance the ratio.and think about how better to indicate full house without wasting the trip. Doc Brendan is my doc and I am happy but I am contemplating to change if the above inconveniences persist.

Jace ★☆☆☆☆

4 months ago

WORST CLINIC experience ever. Came at 9am where clinic is Open officially, and was told that doctor will only come at 9.30am. Why bother stating your opening hours is 9am when doctor is not there? Then was told that as a walk in (even though am first person there), I would have to wait for extended amount of time as there are patients with appointments which Doc will see to first. This is just daft, people who fall sick cannot predict that they are falling sick - how are they able to make appointments?!?! If they only want to serve appointments then they should not advertise themselves as a GP! They have 4 staff but service is BEYOND SLOW AND TERRIBLE. The wait to get medication and make payment is just ridiculously slow, staff are just inefficient and ineffective. Service level needs supreme work. Wouldn't recommend anyone to come to this clinic if they are ill without an appointment! I should have checked Google reviews before coming, and fully agree with those 1 star reviews!