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Phoebe Xu ★☆☆☆☆

2 months ago

Brought my 1 year old for a blood test ordered by a specialist doctor and the staff didnt know what to do. Not even sure if the test was doable. I mean the doctor wouldnt have ordered the test if its not doable right? And while waiting all we could hear was the staff chit chatting away using alot of vulgarities loudly. Finally when the blood was being drawn, they couldnt manage a ceying baby and the staff didnt know what to do like how much to draw in a tube or what to do when the blood flow slowed.

Joyous Anonymity ★★★★★

6 months ago

● Date of Visit: October 1, 2025 (around 10:30 am) ● Purpose: Blood Draw for Lab Testing ● Number of people: 2 Gosh, who would ever expect to have so much fun going for a blood draw?! My sister & I certainly had a rollickin' great time doing just that at Innoquest, Paragon! :D The phlebotomy team working at this location are a great crew of wonderful individuals. Their camaraderie is obvious & together they fill the office with such a collective sense of lighthearted joy. This fact, in combination with their high standards of professionalism, really helped to immediately ratchet down the internal tension individuals (the terribly "squeamish-about-blood-&-hypodermic-needles" types) like myself & my sister naturally bring into the phlebotomy room... so much so, that we were miraculously all smiles during our entire time in there (LOL, in some ways, it even felt more like some sort of social visit instead of an appointment for some dreaded medical-related procedure)! Additionally, the procedure itself was so deftly carried out that I must say this is first and only time I have ever experienced an actual PAINLESS blood-draw!!! Even though we had different phlebotomists, my sister had a similar experience too! (THANK YOU, THANK YOU, IRIS & SEBASTIAN — you both are definitely phlebotomy rock-stars!!!) No one ever actually likes getting a blood-draw, but if it's something that can't avoided, then definitely consider going to Innoquest Paragon to get it taken care of! PRO TIP: do yourself a major favour — make sure you are well-hydrated before you go in for your blood-draw! that way, you'll have adequately "plumped up" veins for the phlebotomist to work with (instead of "collapsed", dehydrated vessels that will necessitate a lot more uncomfortable "fishing around" to locate a viable vein).

SG Tan ★★★★★

6 months ago

I had my blood drawn on 22 Sep at Fullerton health screening clinic. Innoquest called me on 6 Oct that they will sent someone over to me to redo the blood test. I'm guessing they had screwed up and lost my blood sample. Selvi from innoquest had came to my office. She is experienced and manage to complete within 30mins. Selvi answered to the questions I had. Hopefully this will not happened again.

PS ★★★★★

6 months ago

For someone with veins that are hard to find it is always an anxious to have a blood test. The staff was spot on and manage to draw 5 tubes of blood without any discomfort. Thank you.

Eileen Chio ★★★★★

10 months ago

I had an excellent experience at Innoquest, thanks to Nurse Iris. After two failed and painful attempts at another clinic, I was referred here—and Iris was a total lifesaver. She was calm, gentle, and incredibly skilled. She found the vein on her first try and made the whole process smooth and painless. I truly appreciated her professionalism and reassuring presence. Thank you, Iris, for turning what had been a stressful experience into a positive one!