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Marugen Fishfarm (Marugen Koi Farm) ★★★★★

a year ago

Yesterday afternoon, I discovered a leak in our farm's underground water pipe. I searched Google for reputable plumbers and sent WhatsApp messages to several. John was one of the few who responded quickly, and he arranged for his team to visit the site within an hour. His staff came by, John provided a quote, and I agreed to the terms. The next morning, his staff arrived to dig and locate the leak, which was hidden 80 cm underground. They expertly resolved the issue and covered the hole back with cement. We were impressed by their skills, expertise, and friendly service. Highly recommended for anyone seeking expert plumbing services.

LT ★★☆☆☆

5 months ago

Seems like there are a couple reviews on how they misquote customers. When I enquired online, John he gave me a call to quote for $580. I screenshotted his website’s price list asking why is it $580 when the price list range was max $400. He said $400 for pipeline machine unclogging, and $150 for dismantling and putting back the toilet bowl, saying all the things would add up to $580. He said all these in an audio note. I thought ok, fine, it’s extra for dismantling the toilet bowl. The website said up to 3 months warranty, John said 1 month warranty. I asked for 2 months and he obliged. After the plumbers came (2 Indian workers, they did a great job btw) they used the machine but my toilet bowl did not need to be dismantled. Just as the workers left, John sent me a photo of an invoice amounting to $580 stating machine use and toilet bowl dismantling and putting back. His message said to transfer once the job is done, no questions on what even went on during the job. I replied that the toilet bowl wasn’t dismantled, so is the quote revised? The $150 like in your audio note. He immediately gave me call, saying that actually it’s still the same, should still charge me $580 cause my toilet bowl problem has been so persistent, and some rubbish about how they’re there to solve my problem for good, somemore got 2 months warranty. (If so confident why give warranty?) I told him whatever your audio note said and whatever you’re telling me is so different, anytime you change your words when you’ve already given me a breakdown of the costs? I think he realised I was getting pissed then he said ok then if not minus the $150 lor I just pay $450 but no more warranty. At this point I’ve had it talking with this man. I just told him to open a new invoice for $450, I don’t need your warranty. With how he’s been handling it so far, I don’t trust he won’t charge me even if it’s under warranty. Now checking back on my messages, he deleted his message asking me to transfer $580 plus his $580 invoice. Yeah it’s a lengthy post, but you’ve been warned the way this man quotes is totally dishonest. If my toilet bowl issue comes back again, I rather give my money to someone else to fix it. 2 stars only cause the workers were nice.

Rommel Ray ★★★★★

a year ago

Salamat Uncle John for your excellent plumbing services! You're a true hero for showing up on time, even on a holiday. We'll definitely be calling you again! We are truly happy highly recommended to all!

CY W ★★★★☆

5 months ago

Serviced by Derrick who did a great job at clearing the clogged drainage. Initially thought it’s a minor choke (quoted $60) but turned out it was a much deeper issue that requires specialized machinery to clean the pipe. Paid $280 & no issue so far. Just relieved despite the price difference.

WL ★★☆☆☆

6 months ago

I engaged this plumber to clear a bathroom floor trap clog after seeing their website promotion of $150 nett for complex choke clearing. I even called their shop to confirm the price before arranging for them to come down. However, when the plumber arrived, he quoted me $280, saying $150 was only for clearing one side of the floor trap, and since both traps are connected, I had to pay for two sides. I found this explanation unreasonable because it’s essentially one connected drain system, not two separate jobs. The actual clearing took less than 15 minutes with a simple portable machine to pull out hair clog, which in my opinion was not a complicated case at all. I felt the charges were excessive and not transparent compared to the promotion they advertised. Sharing my experience here so others can be aware and ask clearly about hidden charges before engaging.