Homekeeper International ✓ ACRA Verified

Jenna Lim ★★☆☆☆

4 months ago

I first approached Homekeeper almost two years ago. The administrative process of hiring help was initially smooth, and the agent assisted with documentation. Unfortunately, the quality of placement and training was severely lacking. The helper assigned to my household was untrained to the point of being unsafe. She was not taught basic hygiene practices such as washing hands after handling raw meat, nor basic household responsibilities such as waking up on time to send my child to the school bus located just downstairs. She missed the school bus more than 10 times within a period of less than two years, and would have missed more if I had not intervened on my days off. At the time, I was working 5 to 6 days a week. Despite this, I regularly found myself re-cleaning the house on my days off, including Sundays when she was also not working. This was not due to differing standards, but because basic cleaning tasks were not completed. I initially assumed this was due to inexperience and compensated quietly, as I believed she had a good disposition. However, the full extent of the problem only became clear after I sent her home at her own request. I discovered widespread damage and neglect throughout my home. In her final months, she used steel wool on virtually all surfaces, including a glass induction hob and non-stick cookware. When asked why there were no sponges available, she stated they were finished. When asked why she did not replace them despite regular supermarket trips, she replied that steel wool was easier for her. Basic domestic training would explicitly teach that steel wool must not be used on glass or non-stick surfaces. As a result, my glass induction cooker was left with heavily caked and baked-on oil and burnt residue, which took me approximately 10 hours in total to remove. She also routinely failed to wipe down the dining table, despite repeated reminders over a period of months. Every time she cooked, the house filled with smoke. I later discovered this was due to residual oil left on pans from previous cooking sessions. On one occasion, the fire alarm was triggered. The oven base was never cleaned of burnt residue, and the cooker hood was not washed despite repeated instructions, to the extent that oil would occasionally drip from it. More than a week after her departure, I am still cleaning up after her. The bathroom she used almost exclusively had a persistent odour despite repeated requests for proper cleaning. After she left, I found multiple large bottles of half-used shampoo left for me to dispose of, a toilet brush sitting in stagnant water, and bags of rubbish stored in the bathroom cabinet. These included used razor blades, hair clumps, cotton buds, toothpicks, and cut-open toothpaste tubes. She had my child's room almost exclusively to herself while my child slept with me. Upon clearing the room after her departure, I found rubbish hidden in drawers, used cotton buds, and mouldy sunflower seeds stored in the drawers. In total, I disposed of approximately 8 to 9 large bags of rubbish left behind. While I understand that some helpers may lack experience, basic hygiene, safety, and respect for the employer’s home should not require constant supervision. Cooking skills can be taught, and I did so. However, even with ample free time during weekdays when no one was home, basic responsibilities were still not carried out unless explicitly supervised. Given that employers pay several thousand dollars in fees, and that the agency also receives a significant portion of the helper’s salary, I find it unacceptable that such fundamental training is not provided. This experience reflects a serious failure in screening, training, and follow-up by the agency. I am sharing this so other families can make an informed decision. Photos attached are only a very small portion of the damage caused - I spent most of my time cleaning up and did not have the energy to keep documenting.

Chiam Lee Cheng ★★★★★

3 months ago

Linda has provided good service and prompt support. Whenever issues arose with the new helper, Linda was always supportive and communicated closely with both the helper and myself. She consistently gave the helper positive advice and encouragement to help her improve. I highly recommend Linda to anyone who is planning to engage a helper. Thanks Linda.

Cindy Nguyen ★★★★★

5 months ago

Linda is such an experienced and caring agent! She really took the time to understand our family’s needs and gave helpful advice along the way. She helped us find our first helper, who stayed with us for 4 years, looked after our kids so well, and became part of our family. Our second helper, also recommended by Linda, has been great and fits us perfectly too. Really appreciate her support and would definitely recommend her!

Loloo Shafeeqa Azmi ★★★★★

3 months ago

Leo from homekeeper was amazing. He is very efficient in assisting me in getting a helper. With the situation i was in, i needed a helper quick and he made the process easy for me. He guided me through the whole process and im very grateful for his help. The helper assigned to me has also been wonderful. Thank you!.

Y S ★★★★★

8 months ago

I had an excellent experience with homekeeper, thanks to Leo who assisted me throughout the process. From the very beginning, Leo was professional, patient, and extremely knowledgeable. He took the time to understand my household’s needs and carefully recommended suitable options, without ever being pushy. What impressed me most was his responsiveness - every question I had, no matter how small, was answered clearly and promptly. His attention to detail and genuine care made the entire process smooth and stress-free. Leo goes above and beyond for his clients, and it really shows. I highly recommend him to anyone looking for reliable, thoughtful service. Thank you, Leo, for making this such a positive experience!