Minmed Wellness Collective Jewel Changi Airport ✓ ACRA Verified

Yat ★★☆☆☆

3 months ago

Service was okay. I did book an appointment on a specific time but nevertheless I still have to wait quite awhile before proceeding to my medical checkup. Facilities were okay, the front desk was okay but one of your staff was not behaving professionally at all! She needs to be aware of her surroundings and don’t use her phone openly like that. I was standing while waiting for my turn as there weren’t enough sits in the lobby. Disappointing! She should’ve at least sit somewhere else if she’s on a break or probably charge her phone at the counter and not openly like that.

Abhishek Nema ★☆☆☆☆

3 months ago

My review is based on my overall experience with Minmed. My executive health screening started at the Jewel outlet, which is why I am posting the review here. The outlet itself is acceptable—some rooms are a bit congested, but overall manageable. The real issues began after all samples were taken, while I was waiting for my results. I received the following WhatsApp message (quoted exactly): “Thank you for your response. I’m reaching out to arrange a complimentary appointment for you to redo EDTA & citrate tube as our team found Platelet clumps on film and want to double check.” I requested to redo the samples at the Bugis Junction outlet, and the customer care representative confirmed that the outlet would be informed. However, when I went to Bugis Junction the next day, I was told that the doctor was on MC and there was no nurse available to take the sample. No prior notice was given. I contacted WhatsApp support again to reschedule, and this time the redo was done at Bedok Mall on 26 December 2025. As of 5 January, I am still waiting for my results. What makes this more frustrating is that the only channel to contact or raise concerns is via WhatsApp, where responses are very slow and inconsistent. Overall, the lack of coordination between outlets, poor communication, and long delays have made this experience extremely disappointing—especially for an executive health screening where timeliness and reliability are expected.

Eugene ★☆☆☆☆

2 months ago

My doctor that drew my blood just graduated from NUS medicine. She tried to feel my veins on my arms for a good 5 mins. I knew something was wrong already. Poke my arm no blood, wiggle the needle inside a bit. i can feel the needle prickling under my skin. Then she drew the blood from my hand instead and it hurts after drawing. The doctor that graduated clearly has severe skill issue and did not complete her clinical trials properly. Respect to the nurses that can do this more professionally and effectively. Pls come here if u like to have your blood draw be taken as an experiment

Xin Chang ★☆☆☆☆

a month ago

I have issued signing into my account online and have reach out to the whatapp chat to ask to speak to a representative on 1st March. Only got a reply on 5th March then I replied, until 6th March still no reply which resulted me in having to rush for the class. Terrible online customer service support and claims for support for 7days a week including public holiday from 9am-9pm. Why is it so hard to get assistance? Then promo happened on 4th March and I paid $8 more for it. Super unsatisfied with the customer service support. But pilates was alright.

Joy C ★★☆☆☆

4 months ago

I booked an appointment for 11am but ended up waiting for more than an hour and spent a total of 2 hours plus at the clinic. The counter staff appeared flustered and stressed, likely due to understaffing. While they did their best to make up for the situation by offering gift vouchers, the underlying issue seems to be the process itself. There should be a limit on the number of customers allowed per appointment slot. On top of that, their WhatsApp customer service is practically nonexistent. I tried multiple times on different days to reschedule my appointment but never received a single response. I’ve been a Minmed customer for several years, but after this experience, I won’t be returning.