Mount Elizabeth Novena Hospital ✓ ACRA Verified

Lynn S. ★★★★★

2 months ago

Here’s a clearer and more concise version: > I was warded here for 3.5 days and did not regret my choice. The room was spacious and clean, fully stocked with toiletries, and housekeeping was done daily (including changing the bedsheets). The nurses were very polite, proactive, and helpful — I did not encounter anyone who was unfriendly or unapproachable. In fact, they consistently reminded me to call if I needed anything or assistance getting out of bed. The food variety was excellent, and some dishes were really delicious. My only feedback is a small point: I hope the drinking cup can be changed daily when new flasks of water are provided. Highly recommended!

MJ Quieli ★★★★★

4 months ago

Countless times i went to this hospital, but felt like you’re in a hotel. Great facilities & since its Christmas season they well decorated the lobby, I believed its uplifting to patients & families to always see a bright side of any situation despite its a hospital. - Kopi & Tarts at Level 1 is always my fav place to have breakfast Also have Starbucks, Guardian, 7-11, etc… Nearest MRT is Novena only 200m away

S K ★☆☆☆☆

2 months ago

I came to the prenatal radiology lab for normal pelvis scan. It was early morning 8.30am scan. Both of the staff seem really cold however the staff wearing specs mid age lady was extremely cold and not friendly. Giving an attitude problem so early in the morning?! She asked for IC and then later said something like ‘don’t go yet got a lot of forms to fill’. She could use better phasing and act like a professional. I have an appointment at the private Gynae Aster Clinic later on so I had to do the scan at the hospital radiology first. I wasn’t sure about the process or how the scan images/information would be sent to the gynae Doctor later. I had thought it would be sent to them electronically through the system. However, after my scan at the lab, that desk staff gave me a big envelope. Not explaining what it is inside or what to do about it. So I asked her politely ‘what do I do about this?. Do I give this to the doctor or keep?’ and she replied rudely ‘I suppose so?!’. I was taken aback. I mean she could replied politely or at least in a normal friendly manner. If you have such a bad attitude so early morning or hate your job, better not work at front desk facing or talking to patients/customers. This is such a bad experience considering this is a private hospital and also at the scan lab. Do look into the attitude and service of this staff. I’ve already written to the website feedback site and didn’t get any reply whatsoever.

Syaqeeq Zuh ★★★★★

5 months ago

I had a wonderful experience with the hospital’s car valet service. From the moment I arrived, the staff were friendly, professional, and incredibly helpful. They greeted me right away, explained the process clearly, and made everything feel effortless during what could have been a stressful visit. The valet team handled my car with care, and it was ready for me the moment I returned—no waiting, no hassle. The convenience made a huge difference, especially in a hospital setting where every minute and every bit of comfort counts. The service was organized, efficient, and very well-run. I appreciated the courteous attitude of the staff and the peace of mind knowing my car was in good hands. Highly recommend this valet service to anyone visiting the hospital. It truly adds ease and comfort at a time when it’s needed most!

Saora Mercie Connolly ★★★★★

a month ago

This hospital is world class but my second encounter with Celeste on the day honestly blew me away. She clearly goes above and beyond and made me feel like I was coming home as opposed to coming for a day surgery!! She needs a promotion, her interpersonal skills are top 0.01%