Stamford Medical Group ✓ ACRA Verified

Lee Wee26 ★★★★★

2 months ago

Excellent service. The wait time for the blood draw was minimal, and the female front desk staff was exceptionally kind and welcoming. Fast and friendly

Nay Lin Tun ★★★★☆

2 months ago

I went for a medical check-up. The staff were friendly and the service was good. The process was smooth and fast. Thank you.

SUGEN THIRAN ★☆☆☆☆

4 months ago

I have visited this clinic a few times, and all the staff have always been polite and helpful. However, during my visit this morning, the elderly Chinese lady wearing spectacles at the front desk was very rude and shouted at customers. She treated foreign customers disrespectfully, which was quite disappointing. I kindly suggest advising her to be more polite and professional when dealing with all patients, regardless of their background. It may also be helpful to send her for customer service training. Such behaviour could negatively impact the clinic’s reputation and overall customer experience.

Chiew yee ★☆☆☆☆

4 months ago

I am writing to submit a formal complaint regarding the conduct of a nurse during a blood draw at your clinic. The blood draw was performed in an unacceptably rough and unprofessional manner. Immediately after the procedure, my arm developed significant swelling and a large lump, which clearly indicated trauma to the area. Despite this, no ice pack, proper assessment, or aftercare instructions were provided. I was simply allowed to leave without appropriate medical attention. One week later, the condition has worsened rather than improved, with the bruising spreading and increasing in size. This has caused me considerable discomfort and anxiety, and it raises serious concerns about the standard of care and patient safety at your clinic. The lack of appropriate response at the time of injury suggests negligence in post-procedure care, which could have prevented this outcome. I expect this matter to be investigated thoroughly, and for the clinic to take responsibility for the incident. I request a formal explanation, as well as information on the steps that will be taken to ensure such an incident does not recur. Please treat this complaint with the seriousness it warrants.

chiew Amy ★☆☆☆☆

4 months ago

I am writing to formally lodge a complaint regarding my experience during a blood draw at your clinic. During the procedure, the nurse handled the blood draw very roughly. Immediately after the needle was removed, my arm became badly swollen and formed a large lump. Despite this, I was not provided with ice or any proper aftercare, nor was I given clear advice on how to manage the swelling. As a result, one week later, the bruising has not improved and has in fact become larger, causing me ongoing discomfort and concern. This situation could likely have been prevented with proper technique and appropriate immediate care. I am very disappointed with the level of professionalism and care provided. I hope the clinic will take this matter seriously, review the incident, and ensure that staff are properly trained to prevent similar experiences for other patients in the future. I look forward to your explanation and a proper response regarding this matter.