Wolfpack Relocation ✓ ACRA Verified

EV ★★★★★

6 months ago

Efficient and on time. Despite raining heavily they were on time to access the items out first. Communication was easy, the supervisor that came was friendly and respectful. Definitely will recommend to others - specially when the prices are very competitive.

Nicole ★☆☆☆☆

2 months ago

DO NOT USE THEM; THEY ARE SCAMMERS. The worst service ever! They damaged 90% of our personal belongings stored in their warehouse and they did not compensate us despite agreeing to it. When they delivered our boxes back to our place, they sent boxes that did not belong to us. When we pointed it out to them, they pretended they were unaware and attempted to go off, but we insisted they remove boxes not belonging to us. When we saw boxes that belonged to us, they were mostly wet and soggy. Again they pretended not to know and wanted to leave but we insisted they stay. We opened the boxes and things inside were all mouldy and damaged, there were flies too. Also, we have some boxes missing, which i believe they threw it out on purpose likely cause they were severely damaged. They ghosted us by ignoring all our calls and messages after they promised to compensate $3800 for the damages. They always told us the boss was not around to sign the cheque for compensation, then later told us the manager resigned. One of the manager later challenged us to report them. We did not cause a staff named Ken kept promising he will look into the compensation. They delayed the whole process for several months and cut contact with us eventually and we got nothing. No apology too for damaging our items. So we did not manage to report within the initial period.

Nur Hafizah Ismail ★☆☆☆☆

a month ago

I'll start with the good part first. Liaising is easy, one of the team, maybe the supervisor, is a very nice guy, friendly and helpful. I think he is the main POC, no issues there. Generous with boxes. They also collected the boxes as informed and kept me updated. However, I really cannot overlook that they have no professional loading/unloading equipment. My pickup location is not wheelchair friendly, so they forced the trolly over the humps just using the feet/leg and bodily lifted all the trolleys into the lorry. I legit thought they would get injured and I'd be in trouble. So when it turned out that my bookcase had cracked at the base, I cannot say I was surprised when I thought about how they had no professional "lifting" equipment and how they had to manhandle all the trolleys into the lorry. I didn't notice it until after they had left. Someone (I dunno who, I think not the supervisor so should be the glasses one) also put my dirty, dusty washing machine feet INSIDE my washing machine. Like...you don't wash clothes before is it? Would you put that inside your washing machine? This was despite us saying ONLY the washing machine is to be transported. Unfortunately I had to go off to watch over them manhandling my items and my sister was not able to supervise this part. So we were already stressed with moving and unpacking, but I had to go hunt for a washing machine cleaner. Dunno if they caused my WM to spoil also - about a month in, I'm now looking for a new one. But maybe my WM is just lousy. The glasses guy was also very displeased when I asked him to help place my WM properly (maybe he's scared I open the lid and see the horrifying thing he had done), but at least the supervisor was nice enough to help me place the WM to where I wanted. the glasses guy also dirtied one of the walls when setting up the bed. I would suggest getting a mover with actual, professional moving equipment. My sister also thinks (like other reviewers) that they cheat us of the space. Cos a lot of vertical space. We took them cos my aunt said they were ok, but I super regret cos they also left my stuff all over the dustbin area. I know you wrapped it and everything (but you also didn't wrap that nicely) but seriously, it's obvious they don't really care that it's someone's personal belongings. I wonder if they move their own house also so will be so bochap. Forgot to add that in terms of dropping off the boxes, they didn't follow what they said and just left the boxes outside. Not ideal especially cos it was raining. We had wanted to be there to receive the boxes, but they rescheduled, then ended up sending the boxes on the day (after we made plans to leave cos we thought it was postponed). Luckily the boxes didn't get wet. So they have 1 nice supervisor but everything else is quite disastrous. not worth it cos moving is a stressful activity. Get someone better.

edward sin ★☆☆☆☆

a month ago

Scammer indeed. Asked to return box and will refund the deposit. Ended up cannot contact at all. Price is not following the quotation, being charged $260. Nice play. Kindly take their service if you wish to experience being scammed. Their quotation Quotation for Moving Estimate 1 Load (Pay As You Used) 1Load 15ft Lorry @$298nett 0.75Load 15Ft Lorry @$230nett 0.5Load 15ft Lorry *@$168nett Dismantle Assembly 1 x bedframe @$50

Melissa Elizabeth Tan ★★★★★

12 months ago

Super glad I went with this amazing team for my move! There was so much happening, and the weather wasn’t on our side, but they pushed through with a great attitude. Huge thanks to this A-Team—I appreciate you all!