AC Cool Aircon Pte Ltd ✓ ACRA Verified

Gaby ★☆☆☆☆

5 months ago

I called this company to service my air conditioner because it was not working. That same night, the AC broke down again, so I’m honestly not sure what they “fixed.” They claimed they had used gas to suction/clean my AC, but when I called another company the next day, I was told it was still dirty. They charged an exorbitant $400, and later claimed my water compressor needed replacement, quoting another $1,500 (for reference, i enquired other companies for water compressor replacement pricing and it’s around $300-400). If the compressor was the real issue from the start, why didn’t they diagnose it earlier instead of making me pay twice? When I requested a refund (since my AC was never properly serviced), I offered to cover the service and transport fees. The owner agreed. However, his technician, “Yap”, refunded me only $150, insinuating that their “service and transport fee” alone was $250, which is completely unreasonable. It gets worse. Yap ignored my messages, then finally responded with an angry voice message, shouting and insisting he serviced two AC units, even though that was never part of the refund agreement. The owner told me to discuss it directly with Yap, but Yap was impossible to communicate with- rude, unprofessional, and unresponsive. To make matters worse, they left a mess behind after “servicing” the AC. This entire experience feels like a scam- dishonest pricing, poor workmanship, and zero accountability. Yap has no professionalism, ethics, or compassion. Avoid this company at all costs. There are far more reliable and transparent AC service providers out there with reasonable pricing

Seeker T ★★★★★

7 months ago

I decided to try this aircon servicing company at the last minute, even though they had fewer reviews compared to others. Louise arrived on time, was professional, and patiently answered all my questions about the aircon and the cleaning process. He did a thorough job, kept the surrounding area clean, and promptly confirmed the next appointment date. He also responds quickly on chat. Although I’ve only had one appointment so far, the professionalism displayed gives me confidence to continue booking future services.

Ouyang Norm ★★★★★

6 months ago

Long story short, System 4 and one unit's motor was claimed "spoilt" by my usual Aircon Service, waited months for them to rectify the problem but nothing was done. My son sourced and contacted Ac Cool 2 days ago, and they are here now fixed the issue and Mr Farhan is very professional. I am a creature of habit, but AC cool knows what they are doing and I am changing to them for my future Aircon Services/Needs.

juay eric ★★★★★

9 months ago

I've been using Louis's aircon servicing for many years now, and I can confidently say he's one of the best in the business. He's highly experienced, fast, and extremely reliable. No matter the issue, Louis always gets the job done efficiently and with a high level of professionalism. What I appreciate most is his honest and very reasonable pricing—hard to find these days! If you're looking for someone trustworthy and skilled for your aircon needs, I highly recommend Louis. Great service every time!

Alex Teo ★★★★★

9 months ago

Excellent service! Louis was on time, professional, and fixed my air con quickly. It’s running perfectly now—cooler and quieter. Fair pricing and great customer service. Highly recommended!