Cheng Hong Welfare MET ✓ ACRA Verified
About Cheng Hong Welfare MET
About Cheng Hong Welfare MET
Cheng Hong Welfare MET is a senior transport service provider operating islandwide across Singapore. It holds a KakiList verification, confirming that operating details and contact channels have been checked by a real person. With a 4.5-star rating across 35 Google reviews — a moderate sample size — the service has a reasonable track record, though prospective clients are encouraged to read individual reviews before booking. Pricing is indicated at a mid-range level ($$); contact the provider directly for a specific quote, as no published tariff is available.
For families arranging transport for an elderly parent or relative, the process typically begins with a phone enquiry or the online contact form to outline the senior's mobility requirements, frequency of journeys (one-off medical appointment vs recurring day-centre attendance vs dialysis runs), and any wheelchair or mobility aid considerations. It is worth confirming pick-up and drop-off locations, preferred scheduling windows, and whether an escort or assistance from the driver is expected during boarding and alighting. Families with multiple decision-makers — for instance, adult children coordinating care remotely — may find it useful to clarify who holds the primary contact role before the service begins. A trial booking for a single journey is a sensible way to assess punctuality, vehicle suitability, and driver conduct before committing to a regular arrangement.
To take the next step, contact Cheng Hong Welfare MET by phone or through the enquiry form at their Tannery Lane office to describe your senior's transport needs and confirm current availability and pricing.
Services Offered
Is Cheng Hong Welfare MET legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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⭐
4.5/5 from 35 Google reviewsModerate sample size — a reasonable directional indicator.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.5 (35 reviews)
Lilian Lim
★★★★★
I’m truly very grateful to Richard Neo for taking time out of his day off to help my husband’s 88YO auntie Mdm Ong Siew Choo, who has no children, register her wishes for her last rites. He was so patient, gentle, and kind, and took the time to explain everything in a way that made her feel calm and reassured. His care and compassion meant a lot to her, and it gave our family great comfort knowing she was in such good hands. We really appreciate his kindness and the genuine concern he showed. Thank you, Mr Neo, for your big heart and for going the extra mile.
joyce wong
★★★★★
Yvonne, Linda and team helped with Aunty's funeral matters. They were so caring and helpful to ensure that all that were required to be done were carried out smoothly. Their service is really commendable! Thank you!
Shane DG
★★★★★
On behalf of my family, I would like to express our heartfelt thanks to Cheng Hong Welfare Service Society for the incredible support and kindness shown during the most difficult time in our lives. When our beloved father passed away, Cheng Hong stepped in with compassion, respect, and professionalism that truly touched our hearts. Their dedication to serving the community, especially families in need, is nothing short of inspiring. Every detail of the funeral was handled with care and dignity, and they gave our father a beautiful and respectful farewell. We will always be grateful for their selfless service and the peace they brought to our family during this time of grief. Thank you, Cheng Hong, for being a light in our darkest moment. THANK YOU MR RICHARD NEO!
Phay
★★★★★
26.1.2024 I wish to express my heartfelt gratitude to Mr Richard Neo from Cheng Hong Welfare Service Society for his exceptional support and care in organising the free funeral services for the late Mr Lim's final journey. Mr Lim, an elderly resident in my neighbourhood, had no other next of kin except for his wife in her 90s, who is affected by dementia. I texted Richard at 12:40 am this morning via WhatsApp to inform him of Mr Lim's passing, and he responded promptly at 12:49 am. By 9 am, he was at the nursing home where the late Mr Lim stayed, having already made all the necessary arrangements. Richard's dedication, compassion, care, and professionalism, coupled with a voice that exudes patience and kindness, were truly commendable. He conscientiously attended to every detail, ensuring a dignified and respectful farewell for Mr Lim. Two volunteers from Cheng Hong also came to offer support and pay their respects to the late Mr Lim. My heartfelt thanks to them as well.
Wee Seng
★☆☆☆☆
I appreciate the overall work and services provided by the organization — they are doing a good job and clearly have a strong mission. However, my experience with one staff member, Rachel was disappointing. She was rude, condescending, and seemed disorganized, which made the interaction unnecessarily frustrating. She seems to talk more than she work. And certain volunteers bring their kids and husband there for photo opportunity. Often arrive late and expect us to make space for them (she has a huge body). While their kid offers little to no help. I hope this feedback is taken constructively, as the rest of the team appears to be doing well, and it would be great to see consistency in professionalism across all staff and volunteers.
Cheng Hong Welfare MET vs other providers in Singapore
Side-by-side with the next three highest-rated senior transport providers on KakiList, so you can see how Cheng Hong Welfare MET stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Cheng Hong Welfare MET (this page) | ⭐ 4.5 | 35 | — | ✓ |
| Medical Assistance 4 U | ⭐ 5.0 | 338 | — | ✓ |
| CareConnect SG | ⭐ 5.0 | 187 | — | ✓ |
| Happy Ride Transport | ⭐ 5.0 | 37 | — | ✓ |
Frequently Asked Questions
How much does Cheng Hong Welfare MET charge?›
Cheng Hong Welfare MET is priced at a mid-range level ($$), but no specific tariff is publicly listed. Senior transport services in Singapore are typically quoted based on journey distance, frequency (one-off vs recurring), vehicle type (saloon car vs wheelchair-accessible van), and whether an escort or driver assistance is required. When requesting a quote, it is advisable to confirm: (1) the per-trip or per-month rate depending on your schedule, (2) any surcharge for peak-hour bookings or public holidays, (3) whether waiting time at a clinic or hospital is chargeable, and (4) GST, if applicable. Contact the provider directly for a written cost breakdown. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does Cheng Hong Welfare MET offer?›
Cheng Hong Welfare MET specialises in senior transport rather than residential or home-based eldercare. The service is relevant for families who need reliable door-to-door transport for medical appointments, dialysis sessions, day-care centre attendance, or social outings — without the broader scope of a live-in caregiver or home nursing arrangement. Families requiring both transport and in-home personal care or companionship will need to arrange those separately through a home care provider or caregiver agency. Confirm with Cheng Hong Welfare MET whether their service includes driver assistance (e.g. helping the senior from the door to the vehicle) or is transport-only, so expectations are aligned from the outset.
Is the caregiver trained and insured?›
As a transport service, Cheng Hong Welfare MET's drivers are the primary point of contact for your senior rather than trained caregivers in the clinical sense. When enquiring, it is worth asking whether drivers have received any training in assisting elderly or mobility-impaired passengers, and whether vehicles are wheelchair-accessible where needed. No regulatory licences are listed for this provider in the KakiList record, and ACRA registration has not been confirmed. Families should ask directly about third-party liability insurance coverage for passengers, vehicle maintenance standards, and the protocol if a senior becomes unwell during a journey. These questions are especially important for seniors attending regular medical appointments or dialysis runs.