Clean Care ✓ ACRA Verified

JiaMin Png ★★★★★

4 months ago

Recently sent my baby stroller for deep cleaning? The overall process was fuss free and smooth, enquired > paid > collected > washed and returned within a week. The stroller came back smelling nice and clean! Definitely recommend and will engage their service again

C Song ★☆☆☆☆

a month ago

Terrible experience. The technicians showed up and claimed that they couldn’t do the job because the machine couldn’t reach the stains despite the fact that photos showing location of the stains were sent before confirming the job. We asked them how can we solve this situation perhaps put the machine on a ladder or chair and they just couldn’t care less and rudely said “you will just blame us if the machine falls” when all my assistant and I were trying to help them make the job work. Not only did they just stand around and not do anything, we were made to feel that their inability to do the job was our fault, and the main technician was responding to us in a very rude and disrespectful manner that included contemptuous sneers. My assistant, my helper, and myself felt very offended and hurt. The feeling of being mistreated in the sanctity of my own home was mind-boggling and upsetting. We asked the technicians to leave as it was getting to a point of ridiculousness with them literally standing around doing nothing. My assistant reached out to the office explaining the situation and asked why the technicians were sent to our home without the appropriate cleaning tools, and the office replied with no explanation and just simply said “we don’t understand what is the fuss and we will skip this job”. This was a really stressful and upsetting experience and it happened in my own home. Updated response to business’s reply below: 1. Still didn’t explain why technician came with a machine that could not do the work despite photos sent on the location and description of job. Didn’t explain why when the machine could not work that somehow gave the technicians the right to be rude to us and make it our fault. JFYI, to minimise time spent here, we pre-protected everything before the technicians showed up. My assistant had sent you the pictures. 2. The first time took a long time out of our day as well because the technicians did not want to move the sofa out of the way so we tried to help by covering the nearby furniture to protect them from any spillage. Our floor is white European marble that is prone to stain and scratches so we put floor protection for the machine to be put on to ensure no one will be liable for any damages. And this is unreasonable? Would you have preferred that the machine damaged the floor and we seek damages? Then the technicians themselves asked us to cover the power point and gold trimmings on the wall because they said the water and solution would damage it. They also told me that the cleaning may leave water stains whereas the WhatsApp msgs from the office had said they wouldn’t. As a result of this contradiction, I said let’s do one small stain as a sample, and after communicating with the office, the technicians agreed for a fee of 100 dollars, which I gladly took on to bridge a discrepancy between the office and the technician. 3. The one star is for an incomplete job, not a bombardment, because apparently “the machine could not reach” despite clear communication on the stain locations with pictures. Surely for each job you would ensure the appropriate tools will be brought? When we tried to help by offering to put the machine on the flat top of a step ladder or chair, the response from the technicians were an accusative “no” and without any intention of trying to complete a job. JFYI the machine could have been easily held onto by one of the two technicians to ensure it didn’t fall since only one person is required to operate the machine.

Li Nah Pang ★★★★★

3 months ago

Thank you Clean Care for the great service. From the first enquiry to booking, everything was smooth. Special shoutout to Jumaat who came to clean the sofa - he was on time, polite and did a great job. The sofa looks so much better and fresher now. Really happy with the whole experience and would definitely continue to use and recommend their service.

A Haru ★★★★★

10 months ago

Absolutely amazing service, A++++! I compared three other companies, and Clean Care Living offered the most reasonable price. They came the next day and made the upholstery on my secondhand chairs shine. Now they look so fresh and new! The gentleman worked with great care and a smile. We’re so happy we found them. Thank you so much for the kind and honest service you provide!

F Lee ★★★★★

2 months ago

Absolutely amazing service from Rina at Clean Care Living Pte. Ltd.! I booked a 5-hour deep cleaning service at very short notice after my unit completed minor renovation work (painting) just the day before. Despite the short notice, Rina arrived on time and worked diligently for almost five hours non-stop. She completed all the key tasks I highlighted with excellent and very satisfactory results. Thank you so much for your help — I’ll definitely be engaging Clean Care Living again and will be placing more cleaning service orders in the near future.