The cleaning process is smooth and well handled, they came in time and within the time period, I like when they spotted some defectives marks/ holes or light scratches on my floor or furnitures and send to my phone immediately just in case any misunderstandings. Thanks to The Cleaning Lab ( Ben) and his teams. Will recommend if anyone looking for Reno or Spring cleaning.
Recently engaged the service of Clean Lab for my mattress cleaning and sanitizing and the Specialist that came down was very thorough. I was shocked when they showed me the amount of dirt extracted out from my mattress. Will definitely engage their service again and will recommend them to anyone in need of a deep mattress cleaning.
Service is decent but not the best. They get the job done but were not thorough in cleaning the nooks and crannies. All the corners and edges of the cupboards still had stains and dust. And with sink and metal materials they just simply wiped the surface which was not enough to clean it properly. Had to do another round of cleaning after the team was gone. Hood and basin still had alot of work to be done. Need to monitor the team closely.
I've done Post-reno cleaning with them and very disappointed with their service level. I was fooled by good google reviews to choose them. They quote me for 2 cleaner for 4hrs at $380, however; 1. Came 30mins earlier without notice. So I had to reschedule mine. 2. Nothing special of this"Post-reno" cleaning. It's just normal cleaning which isn't good either. They didn't clean all the cabinets properly, surface still got dust, all the glue/paint from the reno were all still there after the cleaning. They just vacuum n mop the floor it seems. The unit was totally empty and I even told them not to clean one of the room because I stored some boxes there. For that room only windows need to be clean. So, I believe the cleaners have more time to clean elsewhere more throughout but they didn't. 3. When I reach home to check 10mins before the 4hrs, they already packed everything (cleaning equipments), put it outside and sat down having a rest. It's OK for them to take a rest if they done good job in shorter time, but my case it was not that. 4. I reported these issues to the sales person who managed my appointment through WhatsApp, but after reading it he didn't even say a word. No sorry nothing. Just ignoring my messages. In nutshell, I will not use them again in future or recommend them.
Beware of this company. They are very helpful at first when it comes to booking a service but after they "cleaned" our carpet spots started to come out. Initially the company was responsive and saying to just let the carpet dry, later on after showing more photos of the carpet they said they'll have someone come over the week after. Tried reaching them to schedule multiple times however STOPPED REPLYING. Better to take your carpet cleaned elsewhere. Our carpet was way better before the company touched it ~ what a waste of money and time!!!