Comfort Ambulance & Services ✓ ACRA Verified
About Comfort Ambulance & Services
About Comfort Ambulance & Services
Comfort Ambulance & Services provides senior transport services islandwide from its base at 16 Arumugam Road, LTC Building D. The listing has been verified by KakiList and is ACRA-registered. Its Google rating stands at 3.3 out of 5 across 16 reviews — a small sample, so this figure should be treated as directional only rather than a definitive quality signal.
Families arranging transport for an elderly relative will want to discuss the senior's mobility level and any medical equipment requirements — for instance, whether a wheelchair-accessible vehicle, stretcher, or accompanying attendant is needed. It is worth confirming whether the service covers single transfers or can be booked on a recurring basis for regular medical appointments, dialysis runs, or day-care centre commutes. Clarify lead time for scheduling, availability on weekends and public holidays, and any surcharges that may apply. As regulatory licences are not listed, families should ask directly about the team's training in patient handling and whether the vehicles are fitted with appropriate safety equipment.
To get started, reach out to Comfort Ambulance & Services by phone or via the contact form to describe your relative's mobility needs, preferred schedule, and pickup and drop-off locations, and request a written quote before confirming any booking.
Services Offered
Is Comfort Ambulance & Services legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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3.3/5 from 16 Google reviewsSmall sample — treat as directional only.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 3.3 (16 reviews)
Jr Onihoe
★☆☆☆☆
Just encountered very bad experience service today on this Comfort Ambulance Services SLM 9382C service especially the driver bad behaviour..Was transporting my mum from SGH to Ang Mo Kio Community Hospital this morning as I was tagging along with them ..get stranded for 30 seconds at the wards exit point due to Singpass ID not detected ..the next second the driver is nowhere to be seen .they just left without me ..Called the SGH Nurse to recall them back but was aggressive scolded by the driver and blaming me for not following closed to them and also said I am I had eyesight issue cannot see them and follow them closely which was very inappropriate and insulting to me ..This is the first time I encountered such a bad experience with this Ambulance service which made me feel very disappointed..The time of the incident was around 945am to 0948am..No apology were performed by the driver..
Lim KTP
★☆☆☆☆
This is our first time we engaged Comfort service to convey my mum for medical appointment at the hospital. We have a very bad experience as they were almost 30 mins late then came not prepared. The handling of the elderly is not professional.
rossi fumi
★☆☆☆☆
Worst service. Not reliable at all. On 2 separate occasion i called and booked their service and they forgotten about it. I thought the first time was a genuine mistake and i gave it a 2nd chance and it happened again. You definitely dont want your love ones to miss hospital appointments because of their bad service. Automate their booking system and i may consider using their service again. They deserve 1 star due to their friendly and caring staff.
Benny Ang
★★★★★
On 14/2 just finished my dialysis as usual the 1s ambulance fetch me home by RJ n the driver.it happens rhat I feel diggy n sit on the floor.Once I sit on the floor I cant sit up luckily w/o heztitation I called RJ n the driver who was just leave my place with their help they put me safety on my chair.W/o their help I must wait till 9pm then someone back.I want to give my compliment to RJ n the driver,.They really work extra mile to help me🙏🏻
Zulkhairee Sulaiman
★☆☆☆☆
Booked for transfer to and fro between our home and the hospice for my father who is on weekend leave. Transfer from hospice to home was of no issue. Return transfer from home to hospice is extremely problematic. Ambulance was to arrive at 8pm. Here is the sequence of events and incompetencies throughout. 8:05pm, gave them a call and was told that ambulance is stuck in a jam and will be there shortly. 8:20pm, called them and now they said that they thought the transfer was cancelled. They said that ambulance will be there in 20mins. Coming from Sengkang. 8:50pm, the ambulance came just as I was about to give another call. Best part. 9:00pm, received a message from my sister-in-law, who is accompanying my father, said that one of them said that no payment was made for the transfer yesterday. I had to whatsapp my SIL a picture of the receipt. To sum, they were late, there was severe miscommunication along the line, can’t keep track of their payments and receipts. Such gross imcompetence should never be expected from an ambulance service under any circumstances, even more so with the transfer of terminally sick patience like my father.
Comfort Ambulance & Services vs other providers in Singapore
Side-by-side with the next three highest-rated senior transport providers on KakiList, so you can see how Comfort Ambulance & Services stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Comfort Ambulance & Services (this page) | ⭐ 3.3 | 16 | — | ✓ |
| Medical Assistance 4 U | ⭐ 5.0 | 338 | — | ✓ |
| CareConnect SG | ⭐ 5.0 | 187 | — | ✓ |
| Happy Ride Transport | ⭐ 5.0 | 37 | — | ✓ |
Frequently Asked Questions
How much does Comfort Ambulance & Services charge?›
Pricing for senior transport varies depending on the type of vehicle required (wheelchair-accessible van, stretcher-equipped ambulance, or standard assisted transport), distance, and whether an attendant is included. A recurring schedule for regular medical appointments may attract a different rate from one-off transfers. Public holiday and after-hours surcharges are common in this sector. Comfort Ambulance & Services displays a '$$' price indicator, suggesting mid-range positioning, but specific rates are not publicly listed. Contact the team directly by phone or form to obtain a written quote before confirming any booking. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does Comfort Ambulance & Services offer?›
Comfort Ambulance & Services is a senior transport provider rather than a residential or home-care service, so the live-in versus visit-based distinction does not apply here. The service focuses on transferring elderly individuals between home, hospital, clinic, dialysis centre, or day-care facility. Families should confirm whether bookings can be made on a recurring basis — for example, weekly dialysis runs or regular specialist appointments — or whether the service is primarily for one-off transfers. It is also worth asking about availability on weekends and public holidays, and what the lead time is for scheduling a trip.
Is the caregiver trained and insured?›
No regulatory licences are currently listed for Comfort Ambulance & Services on KakiList, so families should ask directly about the training background of drivers and any accompanying attendants — particularly experience in patient transfers, wheelchair securing, and basic first aid. For stretcher or non-emergency ambulance transfers, relevant certifications from the Singapore Civil Defence Force or equivalent training bodies are worth verifying. Confirm whether the vehicles carry public liability and passenger insurance, and what the protocol is if a passenger requires urgent medical attention during transit. Given the 3.3-out-of-5 rating across only 16 Google reviews — a limited sample — speaking with the team directly and, where possible, seeking a personal recommendation is advisable before committing to a booking.