Fernvale Vet Clinic ✓ ACRA Verified
About Fernvale Vet Clinic
About "Fernvale Vet Clinic"
Fernvale Vet Clinic is a veterinary clinic listed under Pet Services on KakiList, operating from its premises at Valley Point Shopping Centre in River Valley. It has been verified by a KakiList team member, who confirmed its operating details and contact channels. The clinic holds a Google rating of 4.5 out of 5 across 155 reviews, a robust sample that provides a reasonably reliable signal of patient-owner satisfaction. Pricing is indicated at the mid-range tier ($$).
When reaching out to Fernvale Vet Clinic, it helps to have your pet's basic details to hand — species, breed, size, age, and temperament — along with an up-to-date vaccination record. You can make contact via phone or by submitting an enquiry form. Whether you are booking a routine wellness check, a vaccination appointment, or a consultation for a specific concern, describing your pet's condition clearly at the time of enquiry will help the clinic allocate the right appointment slot. If your pet is anxious around other animals, it is worth mentioning this so the team can advise on arrival timing or waiting arrangements.
To take the next step, contact Fernvale Vet Clinic directly by phone or through their enquiry form, have your pet's vaccination history ready, and confirm appointment availability, consultation fees, and any documentation required before your visit.
Services Offered
Is Fernvale Vet Clinic legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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⭐
4.5/5 from 155 Google reviewsRobust sample — provides a reliable signal of patient-owner satisfaction.
Visit the facility, check the vaccination policy, and confirm insurance before drop-off.
Google Reviews ⭐ 4.5 (155 reviews)
Gwen Lim
★☆☆☆☆
I had an extremely disappointing experience with Vets For Life River Valley. I needed a prescription letter from the clinic to order my cat’s prescribed food from an online pet shop. I first sent them an email but received no response at all, which forced me to call the clinic. Shannon answered the call and, after hearing my enquiry, placed me on hold to check with a colleague. Unfortunately, she did not mute the line, and I overheard the colleague say, “Oh yes yes, if she is not buying the food from us, we have to charge her for the prescription letter.” When Shannon returned to the call, she repeated the same message. I asked why the prescription was never given to me when my cat was first diagnosed in 2024. I explained that I needed the food delivered this time, which was why I could not purchase it in person. She said she would check with her manager or supervisor and call me back. Less than five minutes later, another staff member called, and the conversation became even more frustrating. She repeated that there would be a charge and claimed it was clinic policy. She reiterated that if they have the inventory, and I choose to buy from somewhere else, I will be charged for the prescription. When I questioned whether this policy effectively forces customers to purchase food directly from them, she told me I should have raised my concerns earlier. This response was shocking — customers cannot be expected to know internal policies that were never communicated upfront. It felt as though important information was intentionally withheld, leaving customers with no choice but to either buy food exclusively from them or pay an administrative fee for the prescription. She then added that “HSA/AVA requirements” meant prescriptions are only valid for one year, and that my cat would need to undergo another blood test. This felt like a convenient way to generate additional business. What makes this even more inconsistent is that when I visited the clinic in October 2025 — already more than a year after my cat’s diagnosis — they sold me the same prescription food without raising any issue about validity or requiring further tests. The entire experience felt dismissive, inconsistent, and unprofessional. Instead of transparency and patient care, I encountered poor communication, questionable enforcement of policies, and what felt like unnecessary barriers placed on pet owners simply trying to obtain prescribed food for their pets. Very disappointing experience overall.
Gary Koh
★☆☆☆☆
Booked in at appointment in the morning for vaccination at 2.30pm today for my dog, however, upon arrival and after doing the checks, the vet returned to inform me that they can’t do vaccinations due to a shortage of vacinnations nationwide for the past few months. While I can understand this is beyond the vet’s control, why allow bookings for vaccinations via your PHONE LINE if you already knew you had supply shortages in the first place? To make things worse, it was absolutely pouring and I had to carry my dog to and from the clinic for no good reason. Completely disappointed for the absolute waste of time and effort to go into clinic today on my off day.
Van Manhanong
★★★★★
I had an unexpected cat emergency and they were so accommodating by allowing us to just walk-in without an appointment. The whole team were so understanding and kind throughout the visit. Everyone was super friendly and helpful. Thank you for everything 🙏
Carmen Steiner
★★★★★
I brought my dog, Bella, to see Dr. Vanessa and I couldn’t be more impressed with the care we received. From the start, she was warm, professional, and clearly very knowledgeable. What stood out most was how much she genuinely cared about Bella’s well-being—she took the time to explain everything clearly and made sure Bella was as comfortable as possible throughout the visit. The level of effort and attention she gave was truly reassuring. Even after the appointment, her follow-up was outstanding, showing real dedication to her patients. It’s rare to find a veterinarian who combines such professionalism with such genuine compassion. I feel very grateful that Bella is in such capable and caring hands. Thank you, Dr. Vanessa, for going above and beyond!
Hannah T
★★☆☆☆
We have used this vets for nearly 4 years now. Until now, we only needed annual check ups for our cats and so it hasn't been an issue. But recently we have had to have one of our cats see the vet more, due to a health issue. Unfortunately we have had multiple communication issues with the vets (including completely different guidance on fasting time, directly pre surgery, which was very alarming... alongside a lack of responses / follow up calls to us needing to contact them, post surgery). On our most recent follow up appt, despite it being on file/record that our cat is anxious, we had to wait 20 minutes to be seen, despite arriving on time for our appt and there seemingly being no other pets with actual emergencies. The vets are kind and caring, and the actual surgery care was good, but the overall experience for us has not been a positive one.
Fernvale Vet Clinic vs other providers in Singapore
Side-by-side with the next three highest-rated veterinary clinics providers on KakiList, so you can see how Fernvale Vet Clinic stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Fernvale Vet Clinic (this page) | ⭐ 4.5 | 155 | — | ✓ |
| Noah's Ark Veterinary Practice | ⭐ 5.0 | 35 | — | ✓ |
| Animal Infirmary | ⭐ 5.0 | 5 | — | ✓ |
| True Care Vet | ⭐ 5.0 | 5 | — | ✓ |
Frequently Asked Questions
How much does "Fernvale Vet Clinic" charge?›
Fernvale Vet Clinic is priced at the mid-range tier ($$), though specific consultation fees are not publicly listed and should be confirmed directly with the clinic. As a general guide in the Singapore veterinary market, a standard consultation typically starts from around S$30–S$60 for dogs and cats, with costs rising depending on the complexity of the visit, diagnostics requested, and any treatments or medications prescribed. Additional charges to factor in may include vaccinations, blood panels, X-rays, microchipping, dental scaling, or follow-up visits. It is advisable to ask for an itemised estimate before proceeding with any non-emergency procedures. See the full Veterinary Clinics cost guide for Singapore →
What vaccinations does "Fernvale Vet Clinic" require?›
For dogs, core vaccinations typically include the DHPP combination (distemper, hepatitis, parvovirus, parainfluenza) and rabies. Bordetella (kennel cough) is commonly required if your dog attends boarding or daycare facilities. For cats, the standard core vaccine is FVRCP (feline viral rhinotracheitis, calicivirus, and panleukopenia), with rabies required as well. Most clinics and pet facilities expect vaccinations to have been administered within the past 12 months. You will generally need to bring your pet's vaccination booklet or documentation as proof. If your pet is overdue, Fernvale Vet Clinic should be able to advise on a catch-up schedule at your first appointment. Contact the clinic directly to confirm their specific requirements.
Is "Fernvale Vet Clinic" licensed and insured?›
Fernvale Vet Clinic is KakiList-verified, meaning a team member has confirmed its operating details and contact channels. It carries a Google rating of 4.5 out of 5 from 155 reviews, a robust sample that adds meaningful weight to its reputation. No specific regulatory licences are recorded in the current listing data. Veterinary practices in Singapore are governed by the National Parks Board (NParks) under the Animals and Birds Act, and veterinary surgeons must be registered with the Singapore Veterinary Association or hold the appropriate NParks authorisation. For boarding or grooming facilities, AVS licensing from NParks applies. It is advisable to confirm the clinic's registration status and enquire about their protocols should your pet require emergency care or experience an adverse event during treatment. Visit the facility and confirm insurance coverage before drop-off.