Livspace ✓ ACRA Verified

Bryan Sia ★★★★★

a year ago

I had a wonderful experiences with LivSpace. I was the first timer HDB owner (with resale HDB). I was wondering if I should do a big renovation or small touch up. Especially thanks to Andrea, Wanting and Fred. They gave me a comprehensive experiences from deciding on the renovation scope, designing the theme, until final completion. I have been well taken care by them to make sure my house was in a good hand with them. As a first timer, no doubts, I felt confidence and trust them. They provided promptly response to all my doubts on renovation. They gave me many good recommendations and advices, and finally, I have my dream home with less than 3 months. My house looks so simple and so cozy. Can't wait to go home after work every time. Thank you!

Roz Ana ★★★★★

a year ago

Our ID, Johnson Tan, has been very patient and accommodating to our constant design changes. He is very professional and is able to give us ideas on the spot. Whatever the timeline he had promised, he had delivered it smoothly. Thank you Johnson for leaving us with a sweet memory of our home reno. The reno we requested is to add an additional room to our 4-room flat during the school holidays

KVZ ★☆☆☆☆

9 months ago

MISLEADING MATERIAL ADVICE (MFC, MELAMINE FACED CHIPBOARD) AND WARRANTY DISAPPOINTMENT We engaged Livspace for the renovation of our entire home last year, including the kitchen, and paid a premium expecting high-quality workmanship and materials. For the lower kitchen cabinets, they recommended MFC, assuring us it was water-resistant and contained 0% formaldehyde. This claim was also stated in our quotation. Based on that, we trusted their professional recommendation. However, a few months after moving in, we discovered mold mites in the lower kitchen cabinets in February this year. Livspace explained the issue was caused by Singapore’s humid weather. But when we asked why the upper cabinets — made from PLYWOOD — were completely unaffected, they had no proper explanation. After doing our own research and consulting with experienced carpenters, we learned that MFC is not SOLID WOOD like plywood. It is a type of CHIPBOARD called (Melamine Faced Chipboard), made from compressed wood chips, and it absorbs moisture easily. This makes it unsuitable for areas like kitchens, which are often exposed to water. We were shocked to discover this only after the mold mite issue occurred. What frustrated us further was that Livspace’s head of warranty denied that MFC is chipboard, despite industry-standard knowledge and our own findings. Instead of taking responsibility, they only offered pest control as a goodwill gesture — no solid wood replacement, no compensation. This is despite our renovation being covered under a 5-year warranty. We feel completely misled by their advice and unsupported by their warranty. For the amount we paid, being given a low-grade material like chipboard is simply unfair. When the issue could not be resolved through direct communication, we had no choice but to escalate the matter and file a Small Claims Tribunal case. Although this process is time-consuming and inconvenient, we believe it is necessary to protect our rights as consumers. We’re sharing this review to help future homeowners make the right decision and be cautious when being told a material is “SUITABLE.” For the high price we paid, receiving low-grade material like chipboard is unacceptable. [To Livspace admin: Please DO NOT respond asking for a Project ID as usual. Your team is fully aware of our case, and we’ve received no follow-up with a proper solution for months. No automated replies, please.]

zahrah mohamad ★★★★★

a year ago

I commend the good work done by Arieff Hakim under Nur Syafiq’s guidance. He promptly addressed our queries without delay. Although the renovation experienced minor overruns, he consistently updated us on the progress and ensured the project will be completed on schedule without further delays. Thank you to the team for their efforts in ensuring smooth execution. Kudos to both Arieff and Shafiq.

Sandiago Yung ★☆☆☆☆

a year ago

The service deserves 0 star. Just see the photo, no one at front desk to attend you. Even you had an appointment with a designer within the meeting time that day. By the way, we have given a second chance. The only regret is to still give them the second chance… totally will waste your time. Imagine you will work with the unprofessional staffs for 3-4 months😂 The first appointment with the designer. We already on the way to the appointment, the designer told us he got Covid so have to cancel 30 min before. Then no replies from that person anymore. Good luck to all those who chose this company😊