Lylo Medical Concierge ✓ ACRA Verified
About Lylo Medical Concierge
About Lylo Medical Concierge
Lylo Medical Concierge is a senior transport provider operating islandwide across Singapore, listed on KakiList and verified for operating details. It holds a 4.5/5 rating across 184 Google reviews, which represents a robust sample and provides a reliable signal of consistent service quality. Pricing is indicated at a mid-range level, though specific hourly or trip rates are not publicly listed and should be confirmed directly.
Families arranging transport for elderly parents or recovering patients will want to discuss the nature of the journey — whether it is a routine clinic appointment, a hospital discharge, a dialysis run, or a specialist visit — along with the senior's mobility level, any wheelchair or walking-frame requirements, and whether a companion or accompanying carer is needed. It is worth confirming whether the service covers stretcher transport for those with limited mobility, door-to-door assistance from the home into the vehicle and into the receiving facility, and whether the driver or attendant is trained in basic first aid or patient handling. Families with recurring medical appointments should ask about scheduling regular bookings to avoid last-minute availability gaps.
To get started, reach out to Lylo Medical Concierge via WhatsApp, phone, or the enquiry form with the pickup and drop-off addresses, appointment date and time, mobility requirements, and any medical equipment that needs to be accommodated.
Services Offered
Is Lylo Medical Concierge legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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4.5/5 from 184 Google reviewsRobust sample — a reliable signal of consistent service quality.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.5 (184 reviews)
Amsyah Mchaggis
★★★★★
I rented their car over the long weekend for Hari Raya. I saw the reviews were not impressive but i wanted to give a try as i find that they were authrised lease company for PHV platforms. I booked an appointment to collec the car and already signed the agreement online which was great and hassle free. Upon my arrival at the shop, register myself and staff assigned me with a car. We did the damages together and EVERYTHING DONE WITHIN 30MINS! Impressive and fast! I took all the insurance available like damage collision waiver and windshield damage waiver and etc. just to be safe myself to habing pay for more in case im involved in anything. But i was safe throughout thus nothing extra to be paid. When i returned the car, the staff was also very fast. We checked for damages together and we were done in 10 mins! I highly recommend renting from Lylo. Reputable company and many insurance add-ons for you to choose.
Ravisankar R
★★★★★
Rented a Corolla hybrid for 4 day Malaysia trip. The whole process was really smooth. The car was relatively new and was in a very good condition. Rental was cheap compared with other rental companies and there was a promotion of Malaysia surcharge waiver. Return process also was really smooth and my deposit was refunded immediately. I am really satisfied and I highly recommend Lylo for your short term car rental needs.
Billy Zane
★★★★★
Great rental experience! I rented a car for 8 days during CNY, and everything went smoothly. The car was clean, well-maintained, and in excellent condition. Although my pick-up and drop-off location was changed to Expo, it wasn’t an issue at all. I rented a Toyota Corolla Altis—a hybrid that was easy to drive, park, and very fuel-efficient. The entire process was hassle-free, and I would definitely rent from them again.
Tony Ritter
★★☆☆☆
Cannot speak for this place but the customer service at 28 Sin Ming Lane is terrible! Nobody picks up the service number and when you enter, you will be greeted with an angry face, no hello, no nothing. Car got a flat tire which I pointed out to them, and then of course that caused a delay in picking up the car. Unfortunate when you’re on a tight schedule! Repeated customer here by the way! Please at least say hello to your paying customers! It’s not like you’re giving out cars for free!
Sherilyn Seah
★☆☆☆☆
I booked their services several days in advance of the pickup date, including an additional payment for the meet-and-greet service, and specifically reserved an Alphard for my VIP guests. I also contacted the company beforehand to request the driver’s details and even messaged the assigned driver the day before to reconfirm all arrangements. I expected everything to run smoothly, but to my shock, my guests called me from the arrival gate informing me that there was no signage displaying their names. When I contacted the driver I had communicated with earlier, he told me he was no longer assigned to my booking and had no information about the new driver. I immediately called the transport company, and they told me they would check and get back to me. They never called back. It wasn’t until the next day—after I reached out to request a refund—that they responded. Even then, there was no apology, no explanation, and no accountability for the inconvenience caused. In summary, please think twice before using their services. Their operations are highly unprofessional
Lylo Medical Concierge vs other providers in Singapore
Side-by-side with the next three highest-rated senior transport providers on KakiList, so you can see how Lylo Medical Concierge stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Lylo Medical Concierge (this page) | ⭐ 4.5 | 184 | — | ✓ |
| Medical Assistance 4 U | ⭐ 5.0 | 338 | — | ✓ |
| CareConnect SG | ⭐ 5.0 | 187 | — | ✓ |
| Happy Ride Transport | ⭐ 5.0 | 37 | — | ✓ |
Frequently Asked Questions
How much does Lylo Medical Concierge charge?›
Lylo Medical Concierge displays pricing at a mid-range level, but specific per-trip or hourly rates are not publicly listed and will depend on distance, vehicle type, level of assistance required, and whether a wheelchair-accessible vehicle or stretcher is needed. For recurring arrangements such as weekly dialysis or regular specialist visits, ask whether a bundled rate or priority scheduling is available. Confirm in writing whether the quoted rate covers door-to-door assistance, waiting time at the clinic or hospital, and any surcharges for peak-hour bookings, public holidays, or trips outside standard operating hours. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does Lylo Medical Concierge offer?›
Lylo Medical Concierge operates as a transport and concierge service rather than a residential or live-in care arrangement. The service is visit-based, covering point-to-point medical and non-medical trips for seniors, with accompaniment and assistance as part of the offering rather than round-the-clock personal care. For families who need more comprehensive support — personal care, medication supervision, or overnight companionship — this service is best positioned as a complement to an existing home care or caregiver arrangement rather than a standalone care solution. Confirm the scope of assistance provided during the journey, including what happens if the senior requires support inside the clinic or during a long wait.
Is the team trained and insured?›
Lylo Medical Concierge is KakiList-verified, and its 4.5/5 rating across 184 Google reviews provides a robust signal of reliable service. However, no regulatory licences are currently listed on the KakiList profile, so families should ask directly whether drivers or transport attendants hold patient-handling or first-aid certification, and whether the fleet carries third-party liability insurance that covers passengers during transit. For seniors with complex medical needs — post-surgical, oxygen-dependent, or cognitively impaired — it is particularly important to confirm the level of clinical or care training among the staff providing accompaniment, and to ask about the protocol if a passenger becomes unwell during the journey. Insist on a trial period and put the care plan, hours, and rate in writing.