My Care Concierge ✓ ACRA Verified
About My Care Concierge
About My Care Concierge
My Care Concierge is an eldercare provider offering elderly caregiver services across Singapore, operating from Centrium Square on Serangoon Road. The listing is KakiList-verified, meaning operating details and contact channels have been confirmed by a real person. It holds a 5/5 rating across 283 Google reviews, a robust sample that provides meaningful confidence in service quality. Pricing is indicated at the mid-range tier ($$), though specific hourly or package rates are not publicly listed.
When engaging My Care Concierge, the first step is a care assessment to establish the elder's mobility, medical, and personal care needs. Families should clarify whether a live-in arrangement or regular visit-based care is required, and confirm the hours needed per day or per week. Medical requirements — such as wound care, medication management, or post-hospitalisation recovery — should be disclosed upfront to ensure the right caregiver profile is matched. It is also worth discussing who among the family are the key decision-makers, as care arrangements often involve multiple parties. A trial period is standard practice and advisable before committing to a longer-term arrangement, allowing both the elder and the family to assess caregiver compatibility.
To get started, contact My Care Concierge by phone or through the enquiry form on their listing, outline the care needs and preferred schedule, and request a care assessment before confirming any engagement. Put the care plan, hours, and rate in writing before the arrangement begins.
Services Offered
Is My Care Concierge legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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⭐
5/5 from 283 Google reviewsRobust sample of 283 reviews.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 5 (283 reviews)
Eileen Yu
★★★★★
I have been using Premium Care for managing my healthcare appointments and they have been outstanding. From scheduling visits with doctors and specialists to coordinating checkups and even surgery care, they handle everything seamlessly. Their team is highly organized, responsive, and truly takes the stress out of navigating the healthcare system, especially Qirui and Chanice. What impressed me the most is their support with insurance reimbursements—they make the process smooth and transparent, saving me time and effort. I feel confident knowing that my medical care is well-managed and that I have a reliable partner looking out for all the details. I highly recommend Premium Care to anyone who wants professional, efficient, and compassionate healthcare coordination.
Patrick Koh
★★★★★
I had an excellent experience with Premium Care and truly appreciate the support I received from Qirui and Chanice. Navigating specialist appointments, hospital stays, and follow-up treatments can be very stressful, but they made the entire process incredibly smooth and manageable. From arranging my specialist consultations to coordinating my hospital stay and physiotherapy follow-ups, everything was handled efficiently and professionally. What stood out most was their help with my insurance claims – they guided me through the process and ensured everything was taken care of, which gave me great peace of mind. It’s rare to find such attentive, responsive, and reliable support. Thank you Premium Care, and especially Qirui and Chanice, for going above and beyond to make sure everything was well coordinated and worry-free. I’m truly grateful for your help and would highly recommend Premium Care to anyone who needs assistance navigating medical care.
Diana Casta
★★★★★
I can’t speak highly enough of é outstanding service provided by Premium Care SG Pte Ltd. From é very 1st moment of admission, I felt an extraordinary level of professionalism, warmth & genuine care. A special mention must go to Lucy & Chanice, whose dedication & attention to detail are truly remarkable. They went above & beyond to ensure that every step of my journey from admission, through surgery & even into post-surgery recovery was seamless & stress-free. Their compassion, patience & tireless commitment gave me a sense of comfort & confidence that words can hardly capture. É entire Premium Care team works with such precision & empathy that it’s clear they don’t just provide medical care, they deliver peace of mind. Every little concern was addressed & every need was anticipated before I even had to ask. It’s rare to encounter such a perfect blend of professionalism & heartfelt service. Premium Care SG Pte Ltd has set é gold standard for what healthcare should look like: attentive, personal & deeply human. I am truly grateful for their care & would wholeheartedly recommend them to anyone seeking not just treatment, but an experience where u feel genuinely valued & cared for.
Wei Fang Chua
★★★★★
I am deeply grateful to Premium Care SG Pte Ltd for the exceptional care and support they provided me during my recovery journey. They assisted me with my insurance medical claims and handled everything with efficiency and clarity, making the entire process completely fuss-free. The team is highly responsive and proactive, which greatly relieved the stress of my medical condition and allowed me to focus fully on my recovery. Special thanks to Chanice and Lucy — their care went beyond professional duty. I truly felt that they were looking after me as a person, not just a client. From prompt reminders to patiently guiding me through each step, they consistently provided reassurance and peace of mind during a vulnerable time. Premium Care SG is a team you can truly trust. Their compassion and professionalism make a real difference, and I highly recommend their services.
PINKY pinky
★★★★★
I would like to compliment the agency for their excellent service. From the start, the team was attentive, well-organised, and professional. The staff Qi Rui, was friendly, responsive, and knowledgeable. She explained everything clearly and handled my queries patiently. Overall, a smooth and pleasant experience. The entire process from booking a specialist appointment till post-op review was smooth and handled with care. I appreciate her/their dedication and the effort her/they put into making sure everything went well. Thank you for the great service! Recommended 👍
My Care Concierge vs other providers in Singapore
Side-by-side with the next three highest-rated elderly caregivers providers on KakiList, so you can see how My Care Concierge stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| My Care Concierge (this page) | ⭐ 5.0 | 283 | — | ✓ |
| Curanobis | ⭐ 5.0 | 188 | — | ✓ |
| CareConnect SG | ⭐ 5.0 | 187 | — | ✓ |
| Uplift Rehab | ⭐ 5.0 | 86 | — | ✓ |
Frequently Asked Questions
How much does My Care Concierge charge?›
My Care Concierge displays a mid-range pricing tier ($$), but specific hourly, daily, or package rates are not publicly listed — contact them directly for a quote based on your care needs. For context, the Singapore eldercare market typically runs S$20–35 per hour for visit-based caregivers and S$1,800–3,500 per month for full live-in arrangements, excluding any agency placement fee. Public holidays and overnight cover usually attract surcharges. If a foreign domestic worker route is involved, a monthly MOM levy and mandatory insurance also apply. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does My Care Concierge offer?›
My Care Concierge is listed under elderly caregivers, which typically covers both visit-based and live-in arrangements depending on the client's needs. Visit-based care suits elders who are relatively independent but require assistance at set times of day; live-in care is more appropriate for those needing round-the-clock supervision or support with complex medical needs. When enquiring, clarify the scope of care required — personal hygiene, meal preparation, companionship, medication reminders, or clinical nursing — as this affects caregiver matching. Ask about the trial period length and the replacement policy if the initial caregiver is not a suitable fit for your family.
Is the caregiver trained and insured?›
Regulatory licence details are not currently listed for My Care Concierge. When enquiring, ask specifically about caregiver certification — relevant credentials include WSQ Healthcare Support qualifications, nursing aide training, and dementia care modules from the Alzheimer's Disease Association or equivalent. For clinical care (wound management, tube feeding, stoma care), confirm whether the caregiver holds nursing qualifications recognised by the Singapore Nursing Board. Also ask about the agency's insurance coverage for caregiver injuries on duty and for incidents involving the client, and whether the agency is registered with the Agency for Integrated Care (AIC) for home care services.