My Care Concierge ✓ ACRA Verified
About My Care Concierge
About My Care Concierge
My Care Concierge is an eldercare provider specialising in medical escort services, operating islandwide across Singapore. The listing has been verified by KakiList, and the service holds a 5/5 rating across 283 Google reviews — a robust sample that provides meaningful confidence in consistent service delivery. Pricing is indicated at a mid-range level ($$), though specific hourly or package rates were not provided and should be confirmed directly.
Families typically begin by assessing the elder's mobility, medical complexity, and the nature of the appointment — whether it is a routine GP visit, a specialist consultation, a diagnostic procedure, or a hospital admission. Medical escort engagements generally involve a trained escort accompanying the elder from home to the healthcare facility, waiting throughout the appointment, assisting with communication and paperwork where needed, and returning the elder home safely. The level of care required — companionship only, wheelchair assistance, or clinical support — should be clarified upfront, along with the expected duration, frequency, and any special requirements such as dementia management or post-procedure recovery.
To explore availability and confirm rates, contact My Care Concierge directly via WhatsApp, phone, or the enquiry form. Providing details of the appointment type, date, location, and the elder's mobility and care needs will allow for a more accurate and prompt response.
Services Offered
Is My Care Concierge legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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5/5 from 283 Google reviewsRobust sample of 283 reviews — provides meaningful confidence in consistent service delivery.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 5 (283 reviews)
Eileen Yu
★★★★★
I have been using Premium Care for managing my healthcare appointments and they have been outstanding. From scheduling visits with doctors and specialists to coordinating checkups and even surgery care, they handle everything seamlessly. Their team is highly organized, responsive, and truly takes the stress out of navigating the healthcare system, especially Qirui and Chanice. What impressed me the most is their support with insurance reimbursements—they make the process smooth and transparent, saving me time and effort. I feel confident knowing that my medical care is well-managed and that I have a reliable partner looking out for all the details. I highly recommend Premium Care to anyone who wants professional, efficient, and compassionate healthcare coordination.
Patrick Koh
★★★★★
I had an excellent experience with Premium Care and truly appreciate the support I received from Qirui and Chanice. Navigating specialist appointments, hospital stays, and follow-up treatments can be very stressful, but they made the entire process incredibly smooth and manageable. From arranging my specialist consultations to coordinating my hospital stay and physiotherapy follow-ups, everything was handled efficiently and professionally. What stood out most was their help with my insurance claims – they guided me through the process and ensured everything was taken care of, which gave me great peace of mind. It’s rare to find such attentive, responsive, and reliable support. Thank you Premium Care, and especially Qirui and Chanice, for going above and beyond to make sure everything was well coordinated and worry-free. I’m truly grateful for your help and would highly recommend Premium Care to anyone who needs assistance navigating medical care.
Diana Casta
★★★★★
I can’t speak highly enough of é outstanding service provided by Premium Care SG Pte Ltd. From é very 1st moment of admission, I felt an extraordinary level of professionalism, warmth & genuine care. A special mention must go to Lucy & Chanice, whose dedication & attention to detail are truly remarkable. They went above & beyond to ensure that every step of my journey from admission, through surgery & even into post-surgery recovery was seamless & stress-free. Their compassion, patience & tireless commitment gave me a sense of comfort & confidence that words can hardly capture. É entire Premium Care team works with such precision & empathy that it’s clear they don’t just provide medical care, they deliver peace of mind. Every little concern was addressed & every need was anticipated before I even had to ask. It’s rare to encounter such a perfect blend of professionalism & heartfelt service. Premium Care SG Pte Ltd has set é gold standard for what healthcare should look like: attentive, personal & deeply human. I am truly grateful for their care & would wholeheartedly recommend them to anyone seeking not just treatment, but an experience where u feel genuinely valued & cared for.
Wei Fang Chua
★★★★★
I am deeply grateful to Premium Care SG Pte Ltd for the exceptional care and support they provided me during my recovery journey. They assisted me with my insurance medical claims and handled everything with efficiency and clarity, making the entire process completely fuss-free. The team is highly responsive and proactive, which greatly relieved the stress of my medical condition and allowed me to focus fully on my recovery. Special thanks to Chanice and Lucy — their care went beyond professional duty. I truly felt that they were looking after me as a person, not just a client. From prompt reminders to patiently guiding me through each step, they consistently provided reassurance and peace of mind during a vulnerable time. Premium Care SG is a team you can truly trust. Their compassion and professionalism make a real difference, and I highly recommend their services.
PINKY pinky
★★★★★
I would like to compliment the agency for their excellent service. From the start, the team was attentive, well-organised, and professional. The staff Qi Rui, was friendly, responsive, and knowledgeable. She explained everything clearly and handled my queries patiently. Overall, a smooth and pleasant experience. The entire process from booking a specialist appointment till post-op review was smooth and handled with care. I appreciate her/their dedication and the effort her/they put into making sure everything went well. Thank you for the great service! Recommended 👍
My Care Concierge vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how My Care Concierge stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| My Care Concierge (this page) | ⭐ 5.0 | 283 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
| QnB Healthcare | ⭐ 5.0 | 6 | — | ✓ |
Frequently Asked Questions
How much does My Care Concierge charge?›
My Care Concierge does not publish a detailed rate card publicly, and pricing is indicated at a mid-range level ($$). Medical escort services in Singapore are typically priced by the hour or by trip, with half-day and full-day packages available for longer appointments or hospital visits. Factors that affect the final cost include appointment duration, distance travelled, the level of assistance required (companion escort vs. trained care aide), and whether post-procedure recovery support is needed. Public holiday surcharges are standard across the industry, and some providers charge an additional fee for appointments at restructured hospitals during peak periods. Confirm the full cost breakdown — including any transport component and whether GST applies — in writing before the appointment. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does My Care Concierge offer?›
My Care Concierge's listed specialisation is medical escort, which is a visit-based, appointment-led service rather than a live-in or ongoing home care arrangement. Each engagement is typically scoped around a specific healthcare appointment — accompanying the elder to and from the clinic or hospital, waiting during the consultation, and assisting with discharge or pharmacy collection. This is distinct from broader home care services that provide personal care, medication administration, or companionship over extended hours. Families needing regular recurring support — such as weekly specialist visits — may be able to arrange a recurring schedule. Confirm the scope of each booking, the escort's training level, and the replacement policy if the assigned escort is unavailable, before finalising any ongoing arrangement.
Is the caregiver trained and insured?›
My Care Concierge has not listed specific regulatory licences or certifications in the available provider data, so families should ask directly about the training background of their escorts — for instance, whether they hold a WSQ Certificate in Healthcare Support or have experience managing elders with dementia, limited mobility, or post-surgical needs. For medical escort services, insurance coverage is also worth confirming: ask whether the company carries public liability insurance and whether the escort is covered if an incident occurs during transit or at the healthcare facility. If the elder requires clinical assistance beyond accompaniment — such as wound care or medication management — confirm whether the escort is trained and licensed for those tasks, or whether a separately registered home nursing provider would be more appropriate.