Pets Eden ✓ ACRA Verified

我是赖神 ★☆☆☆☆

4 months ago

Worst Grooming Experience, Zero Professionalism I honestly regret sending my dog to this grooming shop, and I’m writing this review so other pet owners won’t go through the same experience. From the moment I stepped in, the place already felt dirty and unhygienic, which is the last thing you want to see in a pet grooming environment. The floor, the table, and the overall setup just didn’t give me any confidence. Communication was also terrible. They ignored my messages, replied slowly, and didn’t bother to give proper updates before or after the grooming. For a place handling people’s pets, the lack of communication is extremely unprofessional. I paid $120 for full grooming, yet the results were honestly shocking. My dog’s coat was cut so unevenly and looked ugly and messy, like no effort or skill was put into it. And full grooming? They didn’t even do the basics properly. • The ears were still dirty • The eye area still had dirt and discharge • My dog clearly was not cleaned properly It really felt like they rushed everything and did a half-hearted job. What made everything worse was their attitude after I confronted them. I messaged them about the issues, and they did nothing. No explanation, no offer to fix it, no responsibility taken. They didn’t reply to any messages properly just reply sorry and that was it. No follow-up, no solution, nothing. Completely unprofessional and disrespectful to customers. For the price they charge and the quality they deliver, this grooming shop is absolutely not worth it. I strongly suggest that pet owners avoid this place. Save your money and protect your pet from such careless service.

Matthew Ong Poh Huat ★★★★★

a month ago

Layla came back looking very pretty and happy. Thanks team at Eden for grooming her well ! Team at Pets Eden are really patient and helpful. Transport to and fro was safe as well. Will definitely be a return customer.

Lyon Wong ★★★★★

2 months ago

Brought my guinea pigs there for grooming. Friendly staff who taught us how to properly carry them. Haha. My kids and I couldnt even catch them ever since we got them. Now we can finally carry and pat them. 😊 Anyway my guinea pigs look and smell good. Happy with the service. ❤️

Edwin Chua ★★★★★

4 months ago

Thank you all the experts at Pets Eden Spa for the wonderful care and grooming of my 2 babies. They look sparkling clean and very happy. Extra credit for the expert who cut their claws and shaved their paw pads! Superb!

Derek Ang ★☆☆☆☆

4 months ago

I wanted to be fair to the establishment because I paid $110 while my regular groomer is $90. And while I believe it was a lack of communication on their part, I believe in allowing businesses to make amends for their oversight. 1) For full grooming - isn’t it basic to clean off and remove the ear hair? Please see the state. They explained that my dogs ears are infected and therefore these are all new discharge. You mean to say that even if you didn’t ask me to remove the ear hair, after washing in a couple of hours, the tangle and build up can be so extreme? I think a simple admission is acceptable. 2) The eye tearing build up is obviously from a lack of cleaning as well. They also explained that this is build up after washing. If you know dogs, in such a short span - the stain would be moist and also at the corner of their eyes. Not a solid block that is at the face. This is obviously not “tear stain” but a lack of proper cleaning. Like I said I didn’t want to kill an establishment and even negotiate with them that I will decline their offer to clean up my dog “again” because there is obviously no point and I am afraid that it will be done in an “unwilling” manner. But the stance and approach taken was definitely not reconciliatory in nature. Thus while I have paid for an expensive lesson, I believe that it is equally my right to share this experience especially when dealing with establishments who obviously prioritise profit over doing what is right.