Psych Connect ✓ ACRA Verified

Salvador ★☆☆☆☆

a month ago

Title: A Clinic That Prioritizes Rules Over the Well-Being of Children and Families As a guardian, I must share this serious and factual account of our experience with Psych Connect. For the Child & Therapeutic Experience: We enrolled our child in this practice with the expectation of professional, child-centered care. After a single session, it became clear that the therapeutic approach was fundamentally misaligned with our child’s needs. The experience was distressing for our child, who expressed clear resistance and refused to attend any further sessions. This fundamental mismatch in care was not acknowledged or addressed by the team. From a Guardian’s Perspective & Service Attitude: When we communicated our child’s negative experience and the decision to discontinue treatment, the clinic’s response was cold, rigid, and entirely lacking in empathy. We were met with an unwavering insistence on their no-refund policy, with no willingness to discuss the situation or consider a partial refund for the numerous prepaid, unused sessions. There was no attempt to understand our concerns, no apology for the poor therapeutic fit, and no effort to find a reasonable resolution. The priority was clearly on enforcing financial terms, not on the welfare of the child or the concerns of the family. Critical Warning for Prospective Clients: Exercise extreme caution before committing to prepaid session packages. The clinic’s policies are inflexible, offering no protection to families if the therapeutic relationship fails or the child’s well-being is compromised. Be mindful of the clinic’s response to critical feedback. A surge in positive reviews following negative feedback suggests a focus on reputation management rather than accountability and improvement. This practice demonstrates a profound lack of the empathy and client-centered care that is fundamental to psychological services. I cannot recommend it to any family seeking genuine support for their child.

Claire Ng ★★★★★

4 months ago

Some time has passed since our sessions, but I was reminded of Ms Aneesha today. I wanted to share our positive experience with her and the lasting impact of her work. She is patient, thoughtful, and deeply respectful in her approach. What stood out to me was her ability to support without making assumptions, creating a safe and constructive space for reflection and growth. And the benefits continued to endure over time, for which I am grateful. I would highly recommend her to anyone looking for an empathetic practitioner who can genuinely connect well with adults and young children.

maryam Tayebi ★★★★★

3 months ago

We had a very positive experience with Psych Connect. Ms Veronika Schindler who supported my daughter was professional, caring, and created a safe space where she felt understood and comfortable. We saw real progress, and as a parent, I felt reassured knowing she was in such good hands. I would highly recommend Psych Connect to other families seeking supportive and professional therapy services.

Grounded in Joy ★★★★★

3 months ago

Our daughter was assigned to Principal Educational Therapist, Ms. Mathana Balan or Ms. Maddy as she is fondly known to all the kids, after her dyspraxia / ADHD diagnosis. Ms. Maddy immediately puts all her young clients at ease, giving them the assurance and encouragement they need to tackle even the most daunting tasks. Within a few sessions, our daughter had a robust writing framework tailored to her learning needs, giving her newfound confidence to tackle the heavy academic load that came with secondary school. Ms. Maddy is highly attuned to her young or even teenage charges, she instinctively knows what troubles them. She is very mindful and always provides timely recommendations to parents and child, be it to help with emotional regulation, coping with social situations or even just helping them to frame their thoughts. We have been most fortunate to be paired with Ms. Maddy, a better champion for those with learning needs, we could not find. She is firm but kind, encouraging but realistic in managing expectations and most of all she is a safe space for all our children, a true confidante and role model. As a parent, I too enjoy my 10min after class with Ms. Maddy! You’ve journeyed with us for over to 3 years Maddy, as our time with you comes to a close, we just want to say a big thank you, you’ve made a real difference in all our lives.

Shamini Ras ★★★★★

3 months ago

I engage in clinical supervision with Sanveen and I like her direct approach. It is evidence-based and filled with humour. I also like that Sanveen (Dr. Sanveen; although she has never once asked me to address her as such!) is able to guide me with empathy and challenges me to view my own blindspots. Thank you!