The Orange Tree ✓ ACRA Verified

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The Orange Tree receives consistently positive feedback regarding curriculum quality, staff dedication, and child engagement, with parents highlighting the bilingual program, gourmet kitchen activities, and organized field trips that align with learning objectives. However, serious concerns have emerged regarding management accountability and parent communication, with complainants reporting that leadership denies responsibility for agreements and lacks transparency in resolving disputes. Parents recommend documenting all communications with the center before enrolling.

My son has been with Orange Tree RV for a year now and he loves it. I don't think there is a better compliment than your kid wanting to go to school every day. The management team led by Ms Christine has been making every effort to keep kids and parents happy. Our kid loves the gourmet kitchen time and the hydroponics set up. The bi-lingual set up is also well run, we are kept up to date via app and communication directly with the teachers is encouraged. Happiness!

My child joined Orange Tree when it was just established in October 2 years ago. She adjusted to the new environment and teachers with ease, thanks to the tight knit team of management and dedicated staff, the open communication with the parents, as well as the conducive and caring environment created for the preschoolers. I especially like the planning of the timetable, with students assigned to 1 language teacher for the full day. This creates a strong immersion of the language, extending to the daily activities not limited to the classroom. There is a good mix of outdoor (exploring out of the school) and indoor activities daily. The gourmet lab was designed for cooks with small hands. Lowered tables and chairs, and mini stoves with small frying pans for each child to experience the joy of cooking. The hydroponics farm where vegetables are grown is a wonderful way for children to learn how plants grow and reap the rewards of farming. I believe my child puts it best when she goes around hugging the teachers before she comes to you at the end of the day with a big smile on her face, saying “I had fun today!”

My son has been at Orange Tree for 12 months and we love it! As an Australian living in Singapore - the standards of Orange Tree are truly excellent. The staff are professional, caring and talented. The curriculum is broad, field trips are organised in line with what the children are learning about and they are very good with cleanliness and health related scenarios. Our dealings with Ms Christina and her team have been nothing other than pleasant and professional. I'd recommend Orange Tree to any parents looking for a fun, happy and strong learning environment for their children.

Parents, keep all screen captures of your messages, and record your conversations. Christina will forget everything then deny and refuse to take any accountability, blaming parents and her staff- anyone except herself. All we’ve asked during this ordeal was for the school to find a fair, reasonable middle ground instead of rejecting arrangements outright that was offered by their own staff and leaving parents to deal with the fallout. Christina calls parents to meetings to change the offer again, only to later retract by email -- even when the child has not started yet. She hides behind excuses like “legal rights” such as the one-month notice policy, showing no regard for what’s fair, honourable, or ethical. I genuinely believe Christina did this deliberately. During the in-person meeting she called for, she confirmed the conditions with us — even though it’s now clear she already intended to cancel the whole offer. There was no interaction or follow-up between that meeting and the sudden notice, which makes the timing all the more deliberate. By waiting until later to send the formal cancellation, she wanted to purposely hurt us. It’s hard to interpret that as anything other than a calculated move meant to leave us stuck. No parent should be treated this way — especially after agreeing to all their changed offers, and trying to work with the school reasonably. After Christina deliberately changed the offer 4 times on us, we also have to believe that Brent and the rest of owners and management is all in this together, choosing to entrust someone that acts in bad faith.

We are writing to raise a formal complaint against The Orange Tree Preschool, River Valley branch, for multiple serious lapses in governance, communication, and integrity. These issues reflect a deeper concern about the centre’s management, accountability, and its ability to provide transparent and trustworthy care. 1. Mismanagement of Enrolment and lack of transparency and integrity In January 2025, I enrolled my son, in the Playgroup class scheduled to commence in September 2025. A deposit was collected at that time to secure his place. Separately, due to a temporary vacancy, the school offered me an infant care placement for him from April to June 2025. This infant care arrangement was clearly communicated to be temporary, with the understanding that my son’s permanent place in Playgroup for September had already been secured. However, in July 2025, after I submitted ECDA Form 3 to formally conclude the infant care arrangement, I was unexpectedly told by the school’s administrative staff that his Playgroup class was now full and he would need to be placed on a waitlist. This came as a complete shock, as I had been given no indication at any point that his place was in jeopardy. Furthermore, it contradicted the very basis on which I had agreed to the temporary infant care arrangement. Only after I escalated this issue did the school reverse its position and confirm his place remained secured. This inconsistency in communication reveals not only poor internal processes but a troubling lack of transparency and integrity in the way the school deals with parents. Instead of acknowledging their mistake, the school’s staff sought to deflect responsibility onto me, implying that I had somehow failed to confirm my son’s enrolment, despite my clear communications from the outset. As a parent, I expect honesty and clarity — not misleading statements, shifting narratives, and defensive responses. These actions reflect a fundamental lack of integrity in how this centre operates and manages parent relationships. 2. Failure in health and safety communication and lack of accountability During enrolment, there was also a serious lapse in the centre’s handling of health and safety communications. During an RSV outbreak, I arrived at the centre only to be told on-site that it was closed for cleaning. This closure had not been communicated to parents in advance. Later the same day, when I raised this with the principal, I was told, inexplicably, that the school was not closed. Following my escalation of this issue, the school implemented clearer communication protocols. However, they never once acknowledged the original failure, took ownership of the mistake, or followed up with me. This failure to take responsibility, even after being made aware of the lapse, reflects poor accountability and raises serious concerns about the centre’s attitude towards health, safety, and parent trust 3. Serious concerns over internal governance and child welfare During the enrolment period, there was also a significant internal conflict where teachers sought to remove the then-principal. This arose from concerns about poor curriculum standards and, alarmingly, reports that children were not consistently being provided with food. These are fundamental failures in care standards that directly impact the wellbeing of the children and reflect serious governance issues within the centre. To summarise: 1. Breach of trust through misleading, inconsistent, and unclear communication with parents. 2. Lack of integrity and accountability in managing enrolments and transitions between programmes. 3. Failure to communicate critical health and safety information transparently. 4. Poor governance and failure to uphold basic childcare responsibilities, including proper nutrition. These incidents are not isolated. They reveal a repeated pattern of poor processes, dishonesty, and avoidance of accountability. As a result, I have lost complete trust in this centre’s ability to provide professional, safe, and transparent care for my child.

✍️ Write a Review on Google

Provider	Google Rating	Reviews	Years	Verified
The Orange Tree (this page)	⭐ 3.2	9	—	✓
Nurture Infant House	⭐ 5.0	201	—	✓
Little Gems Preschool	⭐ 5.0	83	—	✓
Little Jewels Montessori & Childcare	⭐ 5.0	83	—	✓

How much does "The Orange Tree" charge per month?›

The Orange Tree is listed at a mid-range price point ($$) on a monthly recurring fee structure, which is standard for infant care in Singapore. Beyond the headline monthly fee, families should ask about a one-off registration fee, a refundable deposit (typically equivalent to two months' fees), and any charges for uniforms or personal accident insurance. Childcare and infant care fees in Singapore are GST-exempt, so you should not expect GST to be added on top of the quoted monthly rate. Confirm the full fee schedule in writing before signing any enrolment contract. See the full childcare cost guide for Singapore →

What subsidies can I claim at "The Orange Tree"?›

Singapore citizen children enrolled in a licensed infant care centre may qualify for the Basic Subsidy of up to S$600 per month. Working mothers who clock at least 56 hours of work per month may additionally qualify for the Working Mother's Child Development Co-Savings (WMS) subsidy. Families with a gross monthly household income below S$12,000 may also be assessed for the Additional Subsidy, which can bring total combined support up to approximately S$710 per month or more depending on income tier. Permanent resident children are eligible for partial subsidies at lower quantum. Subsidy amounts and income thresholds are reviewed periodically, so check the ECDA website for the most current figures. Eligibility for subsidies is contingent on the centre holding an ECDA licence — confirm this directly with The Orange Tree before enrolment.

Is there a waitlist at "The Orange Tree"?›

Infant care places in Singapore are in high demand and popular centres often fill up well in advance. As a general guide, families should begin enquiring three to twelve months before their intended start date, with January being the peak intake month when many places turn over simultaneously. To secure a place, most centres require payment of a registration fee and a deposit. Contact The Orange Tree directly by phone or via their enquiry form to ask about current vacancy for your preferred start month. If no immediate place is available, ask to be placed on a waitlist and confirm what documentation is needed to hold your position.