Xeno Digital Lock ✓ ACRA Verified

Joyce L ★★★★★

3 months ago

I engaged Go Digital for the bathroom doors during our house renovation and had a truly excellent experience, largely thanks to Evon. Evon was incredibly helpful, patient, and flexible, especially when we needed to make several schedule adjustments. Her coordination was seamless; she liaised directly with our interior designer as well as her measurement and installation teams. This ensured that the entire process, from start to finish, was hassle-free and exceptionally well-managed. I strongly recommend visiting the showroom to appreciate the physical products. The Alulux bathroom doors are of very good quality (not flimsy plastic) and glide exceptionally smoothly. There is also a wide variety of colors and patterns available. The installers also came promptly on time and did the installation perfectly while answering my queries. For anyone looking to install new bathroom doors, I highly recommend Evon—you will certainly be in very capable hands.

Jane Chang ★★★★★

3 weeks ago

I recently purchased and installed this Xeno Digital lock, and the whole experience was excellent. The salesperson Emily was very professional, patient, and knowledgeable. She took the time to explain the different models and helped me choose the one that best suited my needs without any pressure. The installation was smooth and the lock works perfectly. The installer also showed me how to use all the features clearly after installation. Overall, I’m very satisfied with both the product and the service. Special thanks to the salesperson Emily for the helpful guidance and great customer service. I would definitely recommend them to anyone looking for a reliable electronic lock.

Doris Lau ★★★★★

3 weeks ago

I had a great experience purchasing Xeno Digital lock. Emily, the salesperson, was very helpful and responsive throughout the process. She patiently answered my questions and recommended a lock that matched my requirements. The installation went smoothly and everything was done professionally. The lock looks great and works very well. Emily also made sure I understood the main functions and how to use the lock after it was installed. Really happy with the product and the service provided. Thank you, Emily, for the excellent support. Highly recommended!

Dy Mawar ★★★★★

3 weeks ago

Ms Susan and her team were very friendly and patient with all my requests. Susan provided helpful advice, and her knowledge of the products we asked about was extensive. She was very attentive and understood exactly what her customers needed. She also did her best to provide detailed information about my tide schedule. Susan is a very understanding person, which I truly appreciate. She is an excellent customer service sales representative. Thank you Susan! 👍🏻

HA ★☆☆☆☆

3 months ago

I purchased a main door and a Philips digital door lock from this company last year, and it is still under warranty. Unfortunately, it suddenly became faulty last week. I reached out immediately, but I am extremely disappointed with the after-sales service, especially for a company selling security doors and locks. It has been a full week, and no one has come down to inspect the issue. The situation is serious. The gate installed does not allow the use of chains or a manual key lock, which means I currently have to leave my door unlocked. On top of that, the digital lock on the main door has started malfunctioning from the inside as well, making it difficult to unlock. This has put my family and me in a very uncomfortable and unsafe position, as we are worried about being unable to leave the house or return home safely. I cannot simply remove the battery either, as the wooden door lock defaults to a locked position when the battery is removed. This forces us to keep the door open at all times, while the gate itself cannot be locked. I have repeatedly reached out to highlight how this issue is affecting my safety, my ability to go to work, and my family’s daily life. Each time, I am only told that someone will get back to me, but no concrete action has been taken. For a brand associated with home security, this level of after-sales support is extremely concerning. I expected much better responsiveness and accountability, especially given the nature of the product. Design of the door should be better thought through especially when on days when the digital device couldn’t be operated