Cheng Hong Welfare Services ✓ ACRA Verified
About Cheng Hong Welfare Services
About Cheng Hong Welfare Services
Cheng Hong Welfare Services offers medical escort services across Singapore, operating from Tannery Lane in the Kallang area. The listing is KakiList-verified and ACRA-registered, and holds a 4.5/5 rating across 35 Google reviews — a moderate sample that provides reasonable directional confidence. No regulatory licences are recorded on this listing; families should enquire directly about any applicable AIC or MOH registration before engaging.
Medical escort services are typically arranged when an elderly person requires accompanied transport to and from hospital appointments, specialist clinics, or day rehabilitation centres — particularly where family members cannot take time off work. When making an enquiry, families should clarify the care recipient's mobility level and any medical equipment needs (wheelchair, walking frame, oxygen support), the frequency and regularity of appointments required, the pickup and drop-off locations, and whether a trained escort or a companion-level escort is appropriate for the individual's condition. A care assessment prior to the first engagement helps ensure the right level of support is matched to the person's needs.
To get started, contact Cheng Hong Welfare Services by phone or through the enquiry form on their listing, providing the care recipient's mobility requirements, appointment schedule, and any specific health considerations, so that an appropriate escort arrangement can be confirmed in writing.
Services Offered
Is Cheng Hong Welfare Services legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.5/5 from 35 Google reviewsModerate sample size — provides reasonable directional confidence.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.5 (35 reviews)
Lilian Lim
★★★★★
I’m truly very grateful to Richard Neo for taking time out of his day off to help my husband’s 88YO auntie Mdm Ong Siew Choo, who has no children, register her wishes for her last rites. He was so patient, gentle, and kind, and took the time to explain everything in a way that made her feel calm and reassured. His care and compassion meant a lot to her, and it gave our family great comfort knowing she was in such good hands. We really appreciate his kindness and the genuine concern he showed. Thank you, Mr Neo, for your big heart and for going the extra mile.
joyce wong
★★★★★
Yvonne, Linda and team helped with Aunty's funeral matters. They were so caring and helpful to ensure that all that were required to be done were carried out smoothly. Their service is really commendable! Thank you!
Shane DG
★★★★★
On behalf of my family, I would like to express our heartfelt thanks to Cheng Hong Welfare Service Society for the incredible support and kindness shown during the most difficult time in our lives. When our beloved father passed away, Cheng Hong stepped in with compassion, respect, and professionalism that truly touched our hearts. Their dedication to serving the community, especially families in need, is nothing short of inspiring. Every detail of the funeral was handled with care and dignity, and they gave our father a beautiful and respectful farewell. We will always be grateful for their selfless service and the peace they brought to our family during this time of grief. Thank you, Cheng Hong, for being a light in our darkest moment. THANK YOU MR RICHARD NEO!
Phay
★★★★★
26.1.2024 I wish to express my heartfelt gratitude to Mr Richard Neo from Cheng Hong Welfare Service Society for his exceptional support and care in organising the free funeral services for the late Mr Lim's final journey. Mr Lim, an elderly resident in my neighbourhood, had no other next of kin except for his wife in her 90s, who is affected by dementia. I texted Richard at 12:40 am this morning via WhatsApp to inform him of Mr Lim's passing, and he responded promptly at 12:49 am. By 9 am, he was at the nursing home where the late Mr Lim stayed, having already made all the necessary arrangements. Richard's dedication, compassion, care, and professionalism, coupled with a voice that exudes patience and kindness, were truly commendable. He conscientiously attended to every detail, ensuring a dignified and respectful farewell for Mr Lim. Two volunteers from Cheng Hong also came to offer support and pay their respects to the late Mr Lim. My heartfelt thanks to them as well.
Wee Seng
★☆☆☆☆
I appreciate the overall work and services provided by the organization — they are doing a good job and clearly have a strong mission. However, my experience with one staff member, Rachel was disappointing. She was rude, condescending, and seemed disorganized, which made the interaction unnecessarily frustrating. She seems to talk more than she work. And certain volunteers bring their kids and husband there for photo opportunity. Often arrive late and expect us to make space for them (she has a huge body). While their kid offers little to no help. I hope this feedback is taken constructively, as the rest of the team appears to be doing well, and it would be great to see consistency in professionalism across all staff and volunteers.
Cheng Hong Welfare Services vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how Cheng Hong Welfare Services stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Cheng Hong Welfare Services (this page) | ⭐ 4.5 | 35 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
Frequently Asked Questions
How much does Cheng Hong Welfare Services charge?›
Medical escort pricing in Singapore is typically quoted on a per-trip or hourly basis, depending on the scope of service — accompanying the elder from home to clinic, waiting during the appointment, and returning home is usually charged as a package per session. Rates for trained medical escorts generally sit above S$20 per hour, with per-trip packages varying by distance, duration, and the level of care required (companion escort vs trained aide). Confirm whether the quote includes waiting time, transport costs, and any public holiday surcharge. Ask Cheng Hong Welfare Services for a written breakdown of their fee structure, including any minimum engagement period and whether recurring appointment schedules attract a different rate from ad-hoc bookings. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does Cheng Hong Welfare Services offer?›
Cheng Hong Welfare Services is listed under medical escort, which is a visit-based, appointment-by-appointment service rather than live-in or ongoing residential care. The escort accompanies the elder to and from medical appointments — hospitals, polyclinics, specialist clinics, or day rehabilitation centres — and provides support during the visit itself. This model suits families who primarily need reliable, scheduled accompaniment rather than full-time home care or live-in support. If broader home nursing or personal care is also required, families should enquire whether Cheng Hong Welfare Services offers complementary services or can recommend a registered home care provider to address those additional needs.
Is the caregiver trained and insured?›
No regulatory licences are currently listed for Cheng Hong Welfare Services on this listing. For medical escort services, families should ask directly whether the escorts hold relevant training (first aid certification, wheelchair handling, basic nursing aide training) and whether they are covered by work injury and public liability insurance in the event of an incident during the escort. For services with a clinical dimension — such as post-discharge escorts for medically complex patients — AIC registration or MOH registration would provide an additional layer of assurance. Confirm the scope of coverage and the escort's specific qualifications before the first engagement, and ensure the care plan and agreed terms are documented in writing.