Emag Assist ✓ ACRA Verified
About Emag Assist
About Emag Assist
Emag Assist provides medical escort services islandwide from its base at 3 Mount Elizabeth, #09-01 Medical Centre, Singapore 228510. The provider is KakiList-verified and ACRA-registered. It holds a 4.9-star rating across 107 Google reviews, a robust sample that lends reasonable confidence to the rating. Pricing is indicated at a mid-range level ($$); specific package rates are not publicly listed and should be confirmed directly.
Families typically engage a medical escort service when an elderly parent or person with limited mobility requires accompanied transport to and from hospital appointments, specialist consultations, or day-procedure admissions. When enquiring, be prepared to share details about the care recipient's mobility level, any medical equipment in use (wheelchair, walking frame, oxygen), the appointment location and time, and whether waiting time at the clinic is required. Clarify whether the escort can assist with registration, liaising with medical staff, and post-appointment medication collection, as the scope of support varies between providers. For families with ongoing outpatient schedules, ask about recurring booking arrangements and whether the same escort can be assigned for continuity.
To get started, contact Emag Assist by phone or through the enquiry form on their listing. Have the appointment details, care recipient's mobility needs, and preferred booking dates ready so the team can confirm availability and provide a cost estimate.
Services Offered
Is Emag Assist legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.9/5 from 107 Google reviewsRobust sample of 107 reviews — strong rating signal.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.9 (107 reviews)
Tina Wati12
★★★★★
EMA provides such an Excellent service with prompt action as well as response, good plan from the ground transport to the designated hospital with prearranged doctors as well as the immigration services. They have skilled members and very professionals. Medical teams that really know what to do and they do it with care. They kept updating which is very helpfull. Nice teamwork. Very satified and very reccommended!!!
Yvonne Koh Propnex
★★★★★
I am truly thankful and grateful to all the staffs at EMA Global for assisting with my son’s repatriation from France back to Singapore. They were extremely helpful and constantly kept me updated on his condition throughout the process. Special thanks to Nurse Jack, who personally escorted my son from the hospital in France all the way to our home in Singapore. He went above and beyond, even helping to carry my son’s heavy bike bag and his carry on bag. I highly recommend EMA Global for their professional, caring, and superb service. ❤️👍
Yi Cong
★★★★★
I would like to express my sincere appreciation to EMA Global for the outstanding support provided during my mother’s recent medical repatriation from Hanoi, Vietnam to Singapore. My mother experienced a severe vertigo episode while we were in Hanoi and required urgent medical attention. Through our travel insurance provider, Zurich Insurance, EMA Global stepped in to handle all the arrangements swiftly and professionally. Their responsiveness and coordination helped ease a very stressful and unexpected situation for our family. A very special thank you goes to Nurse Clare, who escorted my mother throughout the entire journey from Hanoi French Hospital to National University Hospital, Singapore. She was extremely professional, calm, and caring. Her constant reassurance, gentle manner, and close monitoring made my mother feel safe and supported during the flight and transfer. We are truly grateful for the compassion and dedication she showed. I would also like to extend my appreciation to Dr. Fahmi for his constant checking in on the case and clear communication. His guidance and timely updates helped ensure that the repatriation process proceeded smoothly and without complications. EMA Global played a crucial role in bringing my mother home safely, and we are deeply thankful for the exceptional service provided during a very difficult time. I would highly recommend EMA Global to anyone who may require medical assistance or repatriation support. To the entire EMA Global team involved in the coordination, logistics, and escort arrangements, thank you for your efficiency, attention to detail, and professionalism. From paperwork to bedside handover, everything was handled with great care.
Chun Lucus
★★★★★
EMA Global provides top quality support as of one of my family member required medical attention while we are overseas. They have doctors in attendance during conversations and meeting with the local Medical team. Requests and queries were always attended to in a timely manner. The team has been extremely responsive from the initial point of contact till we are back to our home country, they had been checking in with us constantly during the process. I am very appreciative of the services rendered by EMA Global and the team that supported us. Special shoutout and thanks to; Dr Giju, Aleesa, Nally and Nurse Hemma during our recent overseas trip and we are grateful for the support that was provided throughout this process.
Winnie Lim
★★★★★
I am truly grateful to Ema Global for helping to evacuate my brother from Thailand to Singapore. From the start, they were so detailed in understanding his medical history and coordinating with both hospitals despite the language barrier. Throughout the journey, I was always kept updated on the progress and what to expect next, which gave me great assurance. A special thanks to Nurse Hemma and Dr. Stephanie Chuen, who were not only professional but also very kind and caring, making both my brother and me feel safe and confident. The whole transfer was seamless, smooth, and much faster than I imagined. Thank you, Ema Global, for making a stressful situation so much easier with your compassion and professionalism.
Emag Assist vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how Emag Assist stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Emag Assist (this page) | ⭐ 4.9 | 107 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
Frequently Asked Questions
How much does Emag Assist charge?›
Emag Assist does not publish a detailed rate card publicly, so you will need to contact them directly for a quote. Medical escort pricing in Singapore is typically structured around a base rate per appointment, with variables including travel distance, waiting time at the clinic or hospital, the level of physical assistance required, and whether specialised equipment such as a wheelchair-accessible vehicle is needed. Public holiday and after-hours surcharges may also apply. When requesting a quote, confirm whether the fee covers door-to-door transport, clinic waiting time, and assistance with registration and medication collection. Ask whether a fixed appointment rate or an hourly rate applies to your specific situation. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does Emag Assist offer?›
Emag Assist specialises in medical escort services, which is a visit-based model centred on accompanying care recipients to and from medical appointments rather than providing residential or live-in care. Each engagement is typically scoped around a single appointment or a series of pre-booked appointments. For families whose needs go beyond escort services — such as daily personal care, overnight supervision, or live-in assistance — a separate home care or caregiver arrangement would be required alongside or instead of a medical escort service. Confirm the precise scope Emag Assist covers, including whether their escorts can assist with physical transfers, communicate with medical teams, and manage post-visit needs such as pharmacy collection.
Is the escort trained and insured?›
Emag Assist does not publicly list regulatory licences, so you should ask directly about the training background of their escorts — particularly whether they hold first aid certification, any nursing aide or patient-care assistant credentials, and experience managing common geriatric conditions such as dementia or post-surgical recovery. On the insurance side, confirm whether the service carries public liability coverage for incidents during transit or at the clinic, and whether the escort is covered for any injury sustained while assisting with physical transfers. For families seeking a higher level of clinical oversight during transport, enquire whether medically trained personnel (enrolled nurses or paramedics) are available for appointments requiring closer monitoring.