Family Healthcare Clinic and Surgery Hougang ✓ ACRA Verified
About Family Healthcare Clinic and Surgery Hougang
About Family Healthcare Clinic and Surgery Hougang
Family Healthcare Clinic and Surgery Hougang is a general practice clinic located at Block 523, Hougang Avenue 6, offering GP services to residents in the Hougang area and beyond. KakiList has confirmed operating details, though no ACRA registration has been cross-checked and no regulatory licences appear in the listing. The clinic carries a Google rating of 1.8 out of 5 across 37 reviews — a moderate sample size that suggests a pattern worth examining before booking.
For a first visit, patients typically present without a referral and pay a consultation fee of S$25–60 at the point of service, with investigations such as blood work, urinalysis, or X-rays billed separately. GP clinics in Singapore operate under MOH Healthcare Services Licensing requirements and the attending doctor must hold valid Singapore Medical Council (SMC) registration — patients are encouraged to verify both the clinic's MOH licence and the consulting doctor's SMC entry before attending. Patients with chronic conditions such as hypertension, diabetes, or lipid disorders may be eligible for MediSave claims under the Chronic Disease Management Programme (CDMP), which allows up to S$700 per year in outpatient MediSave withdrawals from approved clinics. Integrated Shield Plan (IP) coverage generally does not apply to routine GP consultations but may cover subsequent referrals to specialists.
To proceed, call the clinic directly using the phone contact listed to confirm current consultation hours, the CHAS and MediSave accreditation status, and whether the attending doctor's SMC registration details are available on request before your visit.
Listing data is incomplete — contact Family Healthcare Clinic and Surgery Hougang directly to confirm details.
Services Offered
Is Family Healthcare Clinic and Surgery Hougang legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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1.8/5 from 37 Google reviewsModerate sample size — the low average rating is a meaningful signal and warrants careful review of patient feedback before booking.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 1.8 (37 reviews)
Sakurai J
★☆☆☆☆
Sometime back, I visited the clinic because of a cough that didn’t go away after two weeks. Without hesitation, the doctor prescribed antibiotics and the bill came up to nearly 100 dollars. I was shocked when making payment because I had never had to pay such an amount just to see a doctor for just a cough. When I asked why, the lady at the counter told me it was expensive because those were branded antibiotics which supposedly work better than non-branded ones. I asked if there were any alternatives because my company had a cap on claims for each visit. She went in to ask the doctor and came back with very unpleasant body language, saying that if I can choose the cheaper option if I am fine with taking a longer time to recover. The cheaper option halved the cost of my clinic visit. Many months later, one of my family members had a similar cough and went to see a doctor at the polyclinic, who advised that antibiotics were totally unnecessary in such a situation. A dry cough can last more than three weeks after a viral infection, and since it isn’t a bacterial infection, antibiotics are redundant. I think this is quite basic knowledge that every GP should have. Being ignorant back then, I trusted that the doctor was there to cure me, but the more I think about it, the more it felt like it was simply an opportunity for the doctor to clear her stock of branded antibiotics. To begin with, judging from my address, I’m just a regular person living in a nearby block, not some affluent carrot head . At the same time, the clinic itself looked really shabby and dated. If a high-end clinic in Orchard were charging such an exorbitant amount to wealthy patients, it might still be somewhat understandable. But a shabby clinic trying to upsell branded antibiotics unnecessarily to an ordinary person who is just trying to get relief from a dry cough, where is the conscience? Anyway, ever since then, I haven’t visited a GP even for a cough, flu, or even COVID. I just take the maximum permitted dose of vitamin C and zinc daily and use an inhaler if needed. The clinic is usually empty, and I’m honestly glad fewer people are going there because I don’t feel comfortable thinking of others being unnecessarily overcharged. Not to mention, taking advantage of someone who is unwell is really too much.
angela ng
★★★★★
Despite the negative reviews, I decided to revisit Family Healthcare Clinic & Surgery at Blk 523 Hougang Ave 6. Both nurses were professional and courteous throughout my visit. Dr Janice was thorough in her diagnosis and took the time to explain my condition. There were four patients ahead of me, and the waiting time was about 30 minutes, which I found reasonable. Most importantly, my inflamed eye showed fast improvement after treatment. Overall, it was a positive experience.
anna olm
★☆☆☆☆
Visited Dr this Monday for my flu, as I ‘ m from healthcare so I told her I had medicine at home however the Dr can have this statement that” by right you all shouldn’t have standby medication”! What right has she got to say that and all pharmacies should have closed down cos not allowed to sell otc n standby medicines. Lastly she said if you don’t want medication and I will charge you more, she did charge me extra. Where is her ethic as a Doctor! I am going to feedback to Ministry of Health! Those who see this Google review should not even try going there, will end up regretting!
Kian Beng Chew
★★★★★
Actually need to know the nature of Dr Cheng. Her character is like my deceased dad --- saying things which may hurt but good-natured. Saw her today for my gout and we were also joking.
Joey Ang
★☆☆☆☆
staying at a blk nearby but this was my second time visiting this place (last visit was 7years ago but i wont say its the worst experience so decided to try again) but Dr Cheng is really the worst doctor i have met. had headache for past 2 days and this morning, woke up with giddiness. the moment i sat down and explain my illness , Dr Cheng rolled her eyes at me with a face ‘i know you are lying’. then she mentioned ‘past 2 days is weekend what. what are you doing’. i know i have headache cus its my body so i told her i was resting at home but clearly she doesnt believe me. then gave me a blood pressure test and say ‘give you meds. ok.’ she did not even bother to take another look the moment she ‘believe’ im lying. did not issue me a mc as according to nurse, i need to ‘let the doctor know’ i need an mc when i stated to the doctor that im currently working. my fault i didnt mentioned but Dr Cheng did not ask as well. she just dismissed me from the room? how rude can a doctor get? if you do not believe what your patient says then dont open a clinic. if you think that everyone that comes in is just faking their illness for a mc, then pls close the clinic. dont put other people’s health in danger when you are supposed to be our closest help. honestly im only here today because i really cant travel out to the second nearest clinic but definitely will be my last visit. MOH should really have a secret visit to places like this and see how they conduct consultations.
Family Healthcare Clinic and Surgery Hougang vs other providers in Singapore
Side-by-side with the next three highest-rated gp & 24-hour clinics providers on KakiList, so you can see how Family Healthcare Clinic and Surgery Hougang stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Family Healthcare Clinic and Surgery Hougang (this page) | ⭐ 1.8 | 37 | — | ✓ |
| Frontier Healthcare Tampines | ⭐ 5.0 | 622 | — | ✓ |
| Northshore Family Clinic Punggol | ⭐ 5.0 | 345 | — | ✓ |
| ATA Medical Jurong East | ⭐ 5.0 | 165 | — | ✓ |
Frequently Asked Questions
How much does Family Healthcare Clinic and Surgery Hougang charge?›
GP consultations at private and CHAS-participating clinics in Singapore typically run S$25–60 per visit before any subsidies. If Family Healthcare Clinic and Surgery Hougang participates in the Community Health Assist Scheme (CHAS), Singapore Citizens and PRs may pay S$10–20 after CHAS subsidies depending on the tier (Orange or Blue card). Investigations are billed separately — a basic blood panel typically S$60–150, a urine test S$10–30, and an X-ray S$80–150. GST applies on private medical services. MediSave can be used for CDMP-listed chronic conditions at approved clinics, up to S$700 per year. Confirm CHAS and MediSave accreditation status directly with the clinic before attending. See the full GP & 24-Hour Clinics cost guide for Singapore →
Is Family Healthcare Clinic and Surgery Hougang MOH-licensed and how do I verify the doctor?›
No regulatory licences are listed for this provider at the time of publication. Every legitimate GP clinic must hold an MOH Healthcare Services Licence under the Healthcare Services Act — verifiable on the MOH licensee directory at moh.gov.sg. Every practising doctor must also appear on the Singapore Medical Council (SMC) public register at smc.gov.sg, which confirms registration status, any specialist accreditation, and disciplinary history. Given that neither an MOH licence nor an SMC registration appears in this listing, patients are strongly encouraged to verify both directly before booking. The absence of ACRA registration from this listing also means the business entity has not been cross-checked against Singapore's official registry. The Google rating of 1.8 out of 5 across 37 reviews — a moderate sample — is a further signal to review carefully.
How do I use MediSave or insurance at Family Healthcare Clinic and Surgery Hougang?›
Integrated Shield Plans (IPs) layered on MediShield Life generally do not cover routine GP consultations, but may apply if a referral to a specialist or an inpatient admission follows. MediSave outpatient claims at GP level are available under the CDMP for listed chronic conditions — hypertension, diabetes, lipid disorders, asthma, COPD, stroke, and selected mental health conditions — up to S$700 per year, provided the clinic is an accredited CDMP provider. Confirm directly with the clinic whether it is CDMP-accredited before assuming MediSave can be used. For any planned procedure arising from a GP referral, request a written financial counselling estimate from the receiving specialist that splits insurance payout, MediSave deduction, and out-of-pocket portions clearly before any deposit is paid.