FirstMaid ✓ ACRA Verified
About FirstMaid
About FirstMaid
FirstMaid is an eldercare provider specialising in elderly caregivers, serving families islandwide from its office at Katong Shopping Centre. The listing is KakiList-verified and ACRA-registered. Its Google rating of 4.7 out of 5 is based on 154 reviews, a robust sample that lends reasonable weight to the score. Pricing is positioned in the mid-range ($$), though specific hourly or package rates were not provided and should be confirmed directly.
Families typically begin by outlining the elder's mobility level, medical conditions, and daily care requirements — distinguishing between personal care, companionship, nursing tasks, and dementia support. From there, the scope of hours (part-day visits, full-day attendance, or live-in arrangements) is agreed, along with who the primary family decision-makers are. A care assessment helps match the right caregiver profile to the elder's needs. It is worth confirming whether caregivers hold relevant training certifications, what the replacement policy is in the event of a mismatch, and whether a trial period is available before committing to a longer arrangement.
To get started, contact FirstMaid by phone or through the enquiry form on their listing, and bring a summary of the elder's care needs and preferred hours to the first conversation.
Services Offered
Is FirstMaid legit?
-
✅
Verified by KakiListA real person confirmed operating details and contact channel.
-
🏛
ACRA registeredCross-checked against Singapore's official ACRA business registry.
-
⭐
4.7/5 from 154 Google reviewsRobust sample of 154 reviews.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.7 (154 reviews)
Loki Teoh
★★★★★
Highly Recommended! I had an excellent experience with First Maid Agency. The team was professional, responsive, and genuinely caring throughout the entire process. They took the time to understand my family’s needs and helped us find a suitable helper quickly and smoothly. The paperwork and arrangements were handled efficiently, and they kept us updated every step of the way. Our helper has been wonderful, well-trained, responsible, and kind. I truly appreciate the agency’s dedication and follow-up support even after deployment. I would strongly recommend First Maid Agency to anyone looking for a trustworthy and reliable maid agency.
Karen Teo
★★★★★
Mid December 2025, I approached First Maid Pte Ltd at their Bukit Timah office to recruit a helper for my elderly mother. I am impressed with the friendly staff who clearly understood our needs. Suitable Bio-datas, interviews, updates and advice on necessary actions for MOM applications were prompt and clearly well given by experienced staff. So far, good experience with this Maid agency.
Yuri L
★★★★★
Highly recommended. I contacted FirstMaid to request handling some documentations for my current Filipino helper's home leaves. All of our communication was over WhatsApp, but Ken, Amy, and Vera...all the staff were all very responsive, obliging, polite and helpful. Now I'm relieved as I know to whom I should go for any FDW-related issues and processes in future.
Min Cao
★★★★★
I would like to say thank you to Ken and his team for getting my family our helper smoothly. Special thanks to Betty for her many efforts resolving issues quickly to ensure timely completion of the entire process. Great experience with First Maid.
Jerry Teo
★★★★★
Fast response in getting my helper over to me. Very satisfied with their efficient services. Helper quality is also good. Good attitude and willing to learn.
FirstMaid vs other providers in Singapore
Side-by-side with the next three highest-rated elderly caregivers providers on KakiList, so you can see how FirstMaid stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| FirstMaid (this page) | ⭐ 4.7 | 154 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| Curanobis | ⭐ 5.0 | 188 | — | ✓ |
| CareConnect SG | ⭐ 5.0 | 187 | — | ✓ |
Frequently Asked Questions
How much does FirstMaid charge?›
FirstMaid's pricing is described as mid-range ($$), but specific hourly, daily, or package rates were not published at the time of listing — contact them directly for a quote tailored to your care requirements. As a general guide, visit-based caregivers in Singapore typically charge S$20–35 per hour, while live-in arrangements involve a caregiver's monthly salary, agency placement fee, and where applicable, a monthly MOM levy. Public holiday surcharges are common, and you should confirm whether insurance for the caregiver is bundled or billed separately. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does FirstMaid offer?›
FirstMaid's listing does not specify whether it places live-in caregivers, visit-based helpers, or both — this should be one of your first questions when you call or submit an enquiry form. Visit-based arrangements typically cover a set number of hours per day or week and suit elders who are largely independent but need some assistance. Live-in caregivers provide continuous coverage and are better suited to elders with higher dependency or dementia. Most providers offer a trial period of one to two weeks so both the elder and family can assess whether the caregiver is a good fit before committing to a longer arrangement. Confirm the replacement policy in writing in case the initial match does not work out.
Is the caregiver trained and insured?›
FirstMaid's current listing does not confirm specific nursing certifications, dementia-care training, or insurance details — ask directly about the qualifications and training background of the caregivers they place, and whether they hold any certification such as the WSQ Home Care Assistant or Dementia Care Mapping credentials. For clinical home care services, providers should ideally be registered with the Agency for Integrated Care (AIC) or hold a MOH licence where nursing procedures are involved. Confirm whether the agency carries insurance covering caregiver injury on the job and liability for incidents involving the client — this protects both your family and the caregiver in the event of an accident. Insist on a trial period and put the care plan, hours, and rate in writing.