Healthway Medical (Novena Medical Centre) ✓ ACRA Verified
About Healthway Medical (Novena Medical Centre)
About Healthway Medical (Novena Medical Centre)
Healthway Medical (Novena Medical Centre) is a general practice clinic located at 10 Sinaran Drive, #09-36, Singapore 307506, within the Novena Medical Centre building. KakiList has verified the operating details and contact channel. The clinic holds a 3.3/5 rating across 104 Google reviews — a robust sample, though the below-average score warrants attention; prospective patients are encouraged to read recent reviews before booking. No regulatory licences have been provided to KakiList for this listing, and ACRA registration has not been confirmed, so patients should verify the clinic's MOH Healthcare Services Licence and the consulting doctor's SMC registration independently before attending.
For a GP visit, patients can attend directly without a referral — typical private GP consultation fees run S$25–60, with investigations such as blood panels, swabs, and X-rays billed separately. Patients with an Integrated Shield Plan or who wish to claim under MediSave should confirm which outpatient items are claimable: the Chronic Disease Management Programme (CDMP) covers conditions including hypertension, diabetes, and hyperlipidaemia under the MediSave 500/700 outpatient withdrawal limits. For conditions requiring specialist review, the clinic may issue a referral letter to a public hospital Specialist Outpatient Clinic or a private specialist, and patients should clarify whether that referral is provided and what the subsidy pathway looks like.
Reach Healthway Medical (Novena Medical Centre) via WhatsApp, phone, or the online enquiry form to confirm current opening hours, queue availability, and whether the specific condition or service needed — such as vaccinations, health screening, or chronic-disease review — is offered at this outlet before making the trip.
Services Offered
Is Healthway Medical (Novena Medical Centre) legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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3.3/5 from 104 Google reviewsRobust sample size, but a below-average score — read recent reviews carefully before attending.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 3.3 (104 reviews)
MH LEE
★★★★★
Dr John Cheng is always kind, understanding and professional. He gives good counselling and manage each medical condition appropriately. Is a pleasure to visit this clinic with nice staff like Siti and her 2 other colleagues. The clinic can be crowded so some waiting time can be expected. Kindly appreciate their hard work !
Wayne Wong
★☆☆☆☆
I recently had an appointment and unfortunately, I left the visit feeling very disappointed and disheartened. The overall experience was less than professional. Instead of receiving helpful guidance or a supportive approach, I felt that the female doctor (around late 50s or early 60s?) was dismissive and unengaged. Her questioning came across as abrupt and even condescending at times, which made me feel uncomfortable and judged. What made the situation worse was her body language. She sighed multiple times during our conversation, which felt dismissive and made me feel like I was a burden rather than a patient in need of care. It seemed as though she was frustrated with me, which only added to my stress during an already difficult time. As a healthcare provider, I believe it’s important to approach patients with empathy and professionalism, especially when they’re facing challenges. Unfortunately, my experience did not reflect these values. I left feeling more anxious and unsupported, rather than reassured or guided. I hope this feedback is taken seriously to improve the care provided to future patients.
yeeven leu
★★★★★
Had a great experience here. The clinic is clean and well-organised, the staffs are friendly and efficient. And Dr. John Cheng is very professional and caring. He takes time to listen, explain clearly, and makes me feel comfortable. Highly recommended GP clinic!”
cloudsailing
★★★★★
Was a pleasure to meet Dr John Cheng. He was kind, respectful, listens to every patient properly, and straightforward during his consultation. Doesn’t rush you out of his clinic. Also great that this clinic accepts chas card and can refer to specialist in public hospital.
SAMSON OH
★☆☆☆☆
Dr John is amazing however for today, I was very disappointed . Called them around 12noon as I was near the clinic and they said we are fully booked till lunch. Please come back around 2pm. I came back after lunch and they told me the system is down since morning and there’s no doctor. I was really pissed. Why do you need to lie ? Or just working subconsciously without thinking? It’s horrible when you feel really sick.
Healthway Medical (Novena Medical Centre) vs other providers in Singapore
Side-by-side with the next three highest-rated gp & 24-hour clinics providers on KakiList, so you can see how Healthway Medical (Novena Medical Centre) stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Healthway Medical (Novena Medical Centre) (this page) | ⭐ 3.3 | 104 | — | ✓ |
| Frontier Healthcare Tampines | ⭐ 5.0 | 622 | — | ✓ |
| Northshore Family Clinic Punggol | ⭐ 5.0 | 345 | — | ✓ |
| ATA Medical Jurong East | ⭐ 5.0 | 165 | — | ✓ |
Frequently Asked Questions
How much does Healthway Medical (Novena Medical Centre) charge?›
GP consultation fees at private clinics in Singapore typically run S$25–60, with follow-up visits slightly lower. Investigations are billed on top: a basic blood panel S$60–200, urine tests S$20–50, throat or nasal swabs S$30–80, and X-rays S$80–150. Prescriptions are charged separately and vary by medication. For planned procedures or health screening packages, request a written cost estimate in advance. Health screening packages at private GP clinics range from S$80 for a basic lipid and glucose panel to S$500+ for comprehensive executive packages requiring fasting. GST applies on private medical services. Patients using MediSave under the Chronic Disease Management Programme (CDMP) can withdraw up to S$500–700 per year for qualifying outpatient consultations and investigations — confirm eligibility at the clinic before payment. See the full GP & 24-Hour Clinics cost guide for Singapore →
Is Healthway Medical (Novena Medical Centre) MOH-licensed and how do I verify the doctor?›
Every legitimate clinic must hold an MOH Healthcare Services Licence issued under the Healthcare Services Act — verifiable on the MOH licensee directory at moh.gov.sg. Every practising doctor must appear on the Singapore Medical Council (SMC) public register at smc.gov.sg, where you can confirm registration status, any specialist accreditation, and disciplinary history. No licences have been submitted to KakiList for this listing, and ACRA registration has not been confirmed, so patients should complete both checks independently before attending. The Healthway Medical group is a well-established multi-outlet GP chain in Singapore, and individual outlets within the group would ordinarily hold the requisite MOH clinic licence and employ SMC-registered doctors. However, KakiList cannot confirm licence details without the operator supplying them. Confirm the specific outlet's MOH licence and the named consulting doctor's SMC number directly with the clinic before your visit.
How do I use MediSave or insurance at Healthway Medical (Novena Medical Centre)?›
MediSave can be used at GP clinics under the Chronic Disease Management Programme (CDMP) for conditions such as hypertension, diabetes, hyperlipidaemia, asthma, stroke, and selected mental health conditions — allowing withdrawal of up to S$500 per year (S$700 for the CDMP chronic conditions list). Routine acute GP consultations (e.g. flu, sore throat) are generally not MediSave-claimable at the outpatient level. Integrated Shield Plans (IPs) layered on MediShield Life typically cover inpatient stays and day surgery rather than GP visits, though some IP riders include outpatient benefits — check your specific plan terms. Confirm at registration whether the clinic is a panel provider for your insurer or employee benefits scheme, and ask for an itemised receipt for reimbursement claims. For any planned procedure or referral to a specialist, request a financial counselling estimate in writing that separates insurance, MediSave, and out-of-pocket amounts before committing — this is the most reliable way to avoid surprise billing.