HMI OneCare Clinic Bukit Panjang ✓ ACRA Verified
About HMI OneCare Clinic Bukit Panjang
About HMI OneCare Clinic Bukit Panjang
HMI OneCare Clinic Bukit Panjang is a general practice clinic located at the Bukit Panjang Integrated Transport Hub on Petir Road, offering GP services to residents across the Bukit Panjang and Choa Chu Kang corridors. It holds a KakiList verification, and its 3.7-star rating across 215 Google reviews provides a moderately sized sample for reference, though individual experiences vary. No ACRA registration or regulatory licence details are currently listed on this profile, which limits independent verification through this listing alone.
For a first visit, patients typically walk in or call ahead to check queue status. The clinic handles everyday acute conditions — fever, upper respiratory tract infections, wound care, and minor injuries — as well as chronic disease follow-up under the Chronic Disease Management Programme (CDMP), which covers conditions including hypertension, diabetes, and lipid disorders and allows MediSave 500/700 outpatient withdrawal for eligible patients. Integrated Shield Plan (IP) claims generally do not apply at GP level; most patients pay by cash, NETS, or CashCard, with CHAS subsidies available for eligible Singapore Citizens and PRs. Prescription charges and any ordered investigations are billed separately from the consultation.
To book or check waiting times, contact the clinic directly by phone or through the enquiry form listed on this page before travelling to the Petir Road hub.
Listing data is incomplete — contact HMI OneCare Clinic Bukit Panjang directly to confirm details.
Services Offered
Is HMI OneCare Clinic Bukit Panjang legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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3.7/5 from 215 Google reviewsRobust sample size. Rating is below the 4.0 threshold — read recent reviews carefully before visiting.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 3.7 (215 reviews)
Jasmine Gan
★★★★★
Had a great visit at this clinic today for my vaccination. Initially had to call the clinic to check for vaccine stock and I was thankful for their staff, Harshini, who took my call and helped me to book my appointment! Super quick and efficient! She was super friendly too!! (: Also, the doctor on call that day was also quite nice and kept the conversation lighthearted although I was a bit nervous for my vaccination. Overall, great experience and thank you!
Janette Neo
★★★★★
On 19 Dec 2025, my right eye was swelling and I visited the clinic. The doctor on duty diagnosed me with sinusitis and was given antibiotics. One week later my eye was still swelling so I went back the 2nd time and saw Dr. Dawa. He diagnosed me with dacryocystitis and referred me to a specialist. The eye specialist I saw confirmed his diagnosis and sent me for an MRI scan. After a few weeks, the swelling subsided, and I was relieved when the MRI showed no signs of a tumour. However, when the swelling returned today, I visited the clinic again and saw Dr. Dawa once more. He was extremely empathetic, taking the time to carefully explain how warm compresses could help relieve the swelling. He listened patiently, addressed my concerns, and reassured me with kindness and encouragement. I am truly grateful for his professionalism, compassion, and attentive care.
Divya Ganesan
★☆☆☆☆
Visited the clinic this morning and there were already two patients ahead of me. We waited a good 10 minutes at the counter. During this time, both staff at the desk looked up at us several times but did not bother to ask if we were queuing for the clinic. Only after about 10 minutes did the lady at the dispensary counter ask if we were here for the clinic. When I asked the registration staff, I was told, “You can just walk in.” How are patients supposed to know this? Staff working in a clinic should be more proactive and come forward to ask patients instead of leaving them standing and waiting. The lack of clear instructions and attentiveness was frustrating and disappointing.
Almaida Anuar
★☆☆☆☆
Went to clinic on 4th Feb for bad acid reflux, low grade fever & joint pain. Right after the consultation, Dr. Dawa Tshering told me I'm on the bigger side and I should start to lose weight. He went on asking if Im married and have kids. I told him no kids but we are trying and I'm on my weight loss journey. He looks stunned when I said weight loss and he went "weight loss? By eating more?" and let out a loud sarcastic laugh just like how he's the biggest clown in the room. To HMI, please retrain your staff esp your Doctors. It's ironic that how insensitive your doctors are.
Nerlyn Cama
★☆☆☆☆
I am just sharing my feedback regarding the consultation I had today at the One Care Bukit Panjang Bus Interchange clinic. I visited the clinic due to tonsillitis, fever, and a sore throat. During my consultation with Dr. Dawa Tshering (M17208A), I experienced several issues that left me feeling uncomfortable and dissatisfied with the level of care provided. Dr. Tshering repeatedly asked me the same question (“Tell me the symptoms”) three times, in a tone that came across as impatient and annoyed. Although I explained my symptoms clearly and in order, he appeared not to be listening and continued to ask the same question. This made me feel rushed and unheard during the consultation. Additionally, when he asked me to remove my mask so he could examine my throat, he repeatedly instructed me to open my mouth wider, even though I had already opened it to the maximum extent possible. As a result, I almost vomited, experienced a locked jaw, and felt significant pain when closing my mouth. It took several seconds for my jaw to return to normal. Despite informing him about the locked jaw, he did not offer any assistance or show concern for my discomfort. Also, I felt his question was irrelevant. He could clearly hear that I could barely speak and had lost my voice because of my sore throat, yet he still insisted on asking the same question — “What are the symptoms?” For a doctor who has studied medicine, he should already know the symptoms of tonsillitis & sore throat. I believe a more appropriate question would have been, “What are you feeling?” or “How did it all start?” if he genuinely wanted to understand the history of my condition. Based on this encounter, I felt that Dr. Tshering was not professional and appeared disengaged from his duties. This experience was notably different from the consultations I have had with other doctors at the same clinic, who have always been attentive and professional. I hope the doctor will improve the standard of care provided. I do not wish to visit the same doctor again. Thank you for taking the time to ready my feedback.
HMI OneCare Clinic Bukit Panjang vs other providers in Singapore
Side-by-side with the next three highest-rated gp & 24-hour clinics providers on KakiList, so you can see how HMI OneCare Clinic Bukit Panjang stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| HMI OneCare Clinic Bukit Panjang (this page) | ⭐ 3.7 | 215 | — | ✓ |
| Frontier Healthcare Tampines | ⭐ 5.0 | 622 | — | ✓ |
| Northshore Family Clinic Punggol | ⭐ 5.0 | 345 | — | ✓ |
| ATA Medical Jurong East | ⭐ 5.0 | 165 | — | ✓ |
Frequently Asked Questions
How much does HMI OneCare Clinic Bukit Panjang charge?›
GP consultations at private and group-practice clinics in Singapore typically run S$25–60, with follow-up visits on the lower end and acute or after-hours visits on the higher end. HMI OneCare Clinic Bukit Panjang has not published a specific fee schedule on this listing, so contact the clinic directly for current rates. Common add-ons billed separately include prescriptions, swab tests (ART or PCR), blood panel investigations, wound dressings, and any referral letter fees. CHAS subsidies (Blue, Orange, or Green card) can reduce the consultation fee substantially for eligible Singapore Citizens and PRs — confirm CHAS participation with the clinic before your visit. GST applies on private medical services. For a planned or repeat visit, it is worth asking for an itemised receipt. See the full GP & 24-Hour Clinics cost guide for Singapore →
Is HMI OneCare Clinic Bukit Panjang MOH-licensed and how do I verify the doctor?›
No MOH Healthcare Services Licence or Singapore Medical Council (SMC) registration details are currently listed in this profile. Every legitimate clinic premises must hold an MOH Healthcare Services Licence under the Healthcare Services Act, verifiable on the MOH licensee directory. Every practising doctor must appear on the SMC public register at smc.gov.sg — you can search by name to confirm registration status and any disciplinary history. HMI OneCare is a group-practice brand operating across multiple locations in Singapore. The clinic at Bukit Panjang Integrated Transport Hub is a physical premises, and you should confirm the specific licence and the name of the consulting doctor at your visit. Neither the clinic licence nor the SMC entry can be assumed from the brand name alone — verify both directly. If the clinic participates in the CHAS or Healthier SG programmes, MOH enrolment in those schemes provides an additional layer of vetting.
How do I use MediSave or insurance at HMI OneCare Clinic Bukit Panjang?›
Integrated Shield Plans (IPs) generally do not cover standard GP outpatient consultations — IP coverage is designed for specialist visits, day surgery, and inpatient stays. For GP-level care, most patients pay out of pocket or use CHAS subsidies where eligible. MediSave can be used for selected outpatient conditions under the Chronic Disease Management Programme (CDMP), which covers hypertension, diabetes, lipid disorders, stroke, asthma, COPD, selected mental health conditions, and others, up to the S$500 general outpatient or S$700 CDMP annual withdrawal limits. MediSave cannot be used for general acute GP visits such as a fever or a throat infection. Confirm with the clinic whether it is CDMP-registered before expecting MediSave to apply. For any planned procedure or investigation, ask for an itemised breakdown at the point of consultation so that insurance, MediSave-eligible, and out-of-pocket portions are clear before treatment proceeds.