HWA (Handicaps Welfare Association) ✓ ACRA Verified
About HWA (Handicaps Welfare Association)
About HWA (Handicaps Welfare Association)
HWA (Handicaps Welfare Association) is an eldercare and disability welfare provider based at 16 Whampoa Drive, offering medical escort services islandwide across Singapore. KakiList has verified the provider's operating details and contact channels. It holds a 4.3-star rating across 32 Google reviews, a moderate sample that provides a reasonable directional signal. No regulatory licences or ACRA registration details are currently on file, so prospective clients are advised to confirm compliance status directly before engaging.
For medical escort enquiries, families typically begin by outlining the elder's mobility level, medical condition, and any specialist appointment requirements — including the clinic location, date, time, and frequency of trips needed. It is worth confirming whether the escort service covers wheelchair assistance, accompaniment into the consultation room, and post-appointment support such as waiting for medication or transport home. Clarify whether the service is available on an ad hoc basis or requires a recurring arrangement, and ask about availability for early-morning or weekend appointments, which are common for hospital and specialist visits.
To take the next step, contact HWA directly by phone or through the enquiry form on their listing, with the appointment details and your elder's mobility and medical requirements on hand.
Services Offered
Is HWA (Handicaps Welfare Association) legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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4.3/5 from 32 Google reviewsModerate sample size — a reasonable directional signal.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.3 (32 reviews)
Mandy Mercy GK
★★★★★
⭐⭐⭐⭐⭐ A truly compassionate and impactful organisation The Handicaps Welfare Association at its Jurong Point branch is doing deeply meaningful work for people with disabilities, and it shows in every aspect of their approach. Their commitment to dignity, inclusion, and genuine empowerment goes far beyond token charity. What stands out most is how thoughtfully and respectfully they engage with beneficiaries—treating them not as objects of sympathy, but as individuals with potential, agency, and rights. On a personal level, the services provided here played a significant role in my recovery after an ankle fracture and dislocation. The physiotherapy support I received was structured, consistent, and tailored to my specific needs, which made a real difference in restoring mobility, strength, and confidence during what could otherwise have been a very discouraging recovery period. I would especially like to acknowledge the exceptional physiotherapists who provide consistently high-quality, compassionate care—Mr Faizal and Miss Winnie. Their professionalism, patience, and genuine dedication to their clients truly stand out. They take the time to understand individual limitations, explain each step of the therapy process clearly, and deliver treatment with both expertise and empathy. Their support was instrumental in my healing journey. The association also does an excellent job of creating awareness in the wider community, challenging stigma and encouraging a more inclusive mindset toward people with disabilities. Transparency, consistency, and genuine care seem to be core values here, which makes supporting or engaging with this organisation feel truly worthwhile. Organisations like the Handicaps Welfare Association play a crucial role in building a more equitable and humane society. I have deep respect for the work they do and would strongly encourage others to support, collaborate with, or learn from them. Highly recommended.
Ravindra Rampuria
★★★★★
Was here for volunteering to help prepare the donation tin boxes for their upcoming fund raiser. Very nice to see people helping each other despite their challenges. The center provides help to the physically challenged folks with financial and livelihood support and also rehabilitation and welfare to needy. It was a fulfilling experience for me to help in my own little way.
Eng Eng Tan
★☆☆☆☆
This is a disappointed organization i have come across. My husband used to be a member many years ago. I had received from time to time their SMS messages even after I had called to informed them that my husband was no longer a member and he had passed away. Until today I still received yet another SMS! Very annoying. This shows that the staffs are not responding to our feedback at all.
DoreenRegina Lee
★☆☆☆☆
This is the first time I used them and my appointment is the next day. The lady called up and confirm the timing but they got the wrong timing and she commented that I should be the one who tell them what time to pick up. Please lor, they are the one who is experience and expect me as a layman to advise them. POOR CUSTOMER SERVICE. She still blamed me for giving them the appointment time instead of the pick up time and worst of all, her tone is very impatient !!! In the first place, their staff ask for my dad appointment time and told me they will confirm again the pick up time when the date is near. I told her to speak to their customer service who pick up the call and not to me as a customer. They are trained and should be more professional to advise the pick up time. Let's hope everything turn out fine on the pick up day. First impression already negative..... :-(
DeLionKing
★★★★★
Doing my rehab at the centre. Friendly physio & occupational therapists. Punctual pick up by the HWA transport with friendly & helpful driver.
HWA (Handicaps Welfare Association) vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how HWA (Handicaps Welfare Association) stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| HWA (Handicaps Welfare Association) (this page) | ⭐ 4.3 | 32 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
Frequently Asked Questions
How much does HWA (Handicaps Welfare Association) charge?›
HWA (Handicaps Welfare Association) offers medical escort services, and pricing for this type of eldercare support in Singapore typically varies based on the duration of the escort, the distance travelled, and the level of assistance required (for example, wheelchair accompaniment versus ambulatory support). When enquiring, confirm whether the quoted rate is hourly or per trip, whether there are surcharges for peak hours, public holidays, or longer waiting times at clinics, and what is included — such as transport costs, parking, or accompanying the elder into the consultation. Ask whether a written quote is provided before each engagement. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does HWA (Handicaps Welfare Association) offer?›
HWA (Handicaps Welfare Association) is listed under medical escort services, which is a visit-based, task-specific form of eldercare support rather than a live-in arrangement. The escort accompanies the elder to and from medical appointments — covering hospitals, specialist clinics, polyclinics, or therapy centres — and provides assistance during the visit itself. This is distinct from ongoing home care or live-in caregiver arrangements. Families who require broader support — such as personal care, medication management, or companionship between appointments — may wish to explore complementary services alongside medical escorting. Confirm the scope of each visit with HWA directly, including whether escorts can assist with post-appointment tasks such as collecting prescriptions or arranging follow-up transport home.
Is the caregiver trained and insured?›
For medical escort services, it is important to confirm that the escort staff have relevant training — such as basic first aid, safe patient handling, or experience accompanying elders with specific conditions including dementia, stroke recovery, or limited mobility. No regulatory licences or insurance details are currently on file for HWA (Handicaps Welfare Association) on KakiList. Prospective clients should ask directly whether escorts hold relevant certifications, whether the organisation carries public liability or professional indemnity insurance, and what the protocol is if a medical incident occurs during an escort. AIC registration is relevant for providers offering clinical home care services — confirm whether this applies. Insist on a trial period and put the care plan, hours, and rate in writing.