I.M.Ambulance Services ✓ ACRA Verified
About I.M.Ambulance Services
About I.M.Ambulance Services
I.M.Ambulance Services is a medical escort and ambulance provider based at 50 Tagore Lane, offering islandwide coverage across Singapore. The listing is KakiList verified and ACRA registered. It holds a 3.8-star rating across 60 Google reviews, a moderate sample that suggests a reasonable signal of service quality, though prospective clients should read individual reviews for context. Pricing is indicated at the mid-range level ($$), though specific rates were not provided for this listing.
Families typically enquire about medical escort services when a family member requires safe, supervised transport between home and a hospital, day rehabilitation centre, or specialist clinic. The care assessment step is important: confirm the patient's mobility level, any medical equipment needed during transit (such as a wheelchair, stretcher, or oxygen support), the frequency of trips required, and whether the escort is a one-off arrangement or part of a recurring schedule. Clarify whether a trained medical escort or a basic ambulance crew is needed, as these carry different qualifications and costs. Family decision-makers should also ask about wheelchair-accessible vehicles and the protocol if the patient's condition changes in transit.
To proceed, contact I.M.Ambulance Services directly by phone or through the enquiry form on their listing, providing details of the patient's condition, pick-up and destination addresses, and the required date and time, so they can confirm availability and provide a written quote.
Services Offered
Is I.M.Ambulance Services legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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3.8/5 from 60 Google reviewsModerate sample size — read individual reviews for detail on punctuality and escort conduct.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 3.8 (60 reviews)
Vikram Suriamurthi
★★★★★
I am a representative from I.M. Ambulance Services Pte Ltd. My Company sincerely apologizes for the bad reviews experienced by our dear customers as well as the negative observations made by our general public in the below-mentioned reviews. We have taken the necessary actions to improve our services in the future. We will strive and continue to strive to do better in serving our customers and the wider community. Thank you for your kind understanding. Stay safe everyone!
Fuzz
★☆☆☆☆
I called for I.M. ambulance at 10.55am today and was told to wait for 45 minutes to 1 hour for a return trip back. At 11.55am, I called again and from the way the guy on the phone spoke, i could tell they haven't activated for any ambulance. Was informed to wait for another 20 minutes while he activated the team. After 20 minutes, i called again and was informed to wait another 20 minutes. Eventually, an ambulance arrived at 12.45pm. Waiting time for an ambulance is 110 minutes. Ridiculous. The staff who answered the calls seemed indifferent. I'd never recommend this ambulance.
Kelly Goh
★★★★★
The teams really did a great job, we honestly feel their hard work, responsible and dependability to sending my mum safely back to Penang hospital. Their professional skill is really meaningful and valueable to our community. Truely appreciate their cooperation and putting a lot of effort to manage the trip safely. Much appreciated for their excellence performance.
TC Lim
★★★★☆
Book the ambulance (incl return trip) for my mother today. I am very happy and satisfied with the service provided by the pick up team (Mr Hykel n Ms Abby) and the return team (Mr Tang n Mr Amran). The rides were smooth n pleasant. Also a specific mention to the coOrdinator Ms Sonia who attends to all my queries promptly. A Great Thank you.
Angeline Chua
★★★★★
Very helpful & caring medics (2 young Malay men) from SKR7786U. My apologies for not getting their names. I was with my patient on our way vice versa Changi General hospital on 4th Apr. 2025. The medics were quick to respond for helping patient up & down the ambulance & buckle/unbuckle seatbelt. Friendly to greet us & chatted with my patient which helped greatly. It relaxed & smoothed my patient's mood. Thank you so much 🙏 Hope this feedback will help to encourage them to keep up with their good work.👍👍
I.M.Ambulance Services vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how I.M.Ambulance Services stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| I.M.Ambulance Services (this page) | ⭐ 3.8 | 60 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
Frequently Asked Questions
How much does I.M.Ambulance Services charge?›
I.M.Ambulance Services displays mid-range pricing ($$), but specific rates per trip or hourly rates were not published at the time of this listing. Singapore market rates for medical escort services typically vary by vehicle type (wheelchair van, stretcher ambulance), distance, waiting time, and the level of medical supervision required — a basic escort differs in cost from a paramedic-staffed ambulance. When requesting a quote, confirm the following in writing: (1) base fare or per-trip fee, (2) any surcharge for public holidays or after-hours bookings, (3) additional charges for waiting time or return trips, and (4) GST where applicable. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does I.M.Ambulance Services offer?›
I.M.Ambulance Services operates as a medical escort and ambulance service rather than a residential or home care provider, so the live-in versus visit-based distinction does not apply in the traditional eldercare sense. The service is trip-based: you book a vehicle and escort for a specific journey, whether a one-off hospital appointment or a recurring schedule of rehabilitation sessions. For families managing ongoing care needs, it is worth confirming whether I.M.Ambulance Services can accommodate regular bookings on fixed days, what the cancellation policy is if a trip is no longer required, and whether a named escort can be assigned for continuity — particularly for elderly patients who may be anxious about unfamiliar attendants.
Is the caregiver trained and insured?›
No regulatory licences were listed for I.M.Ambulance Services in the current data, so it is important to ask directly about the qualifications of the medical escort staff — specifically whether they hold first-aid certification, emergency medical technician (EMT) training, or nursing credentials, and whether the crew is matched to the patient's clinical profile. Also confirm whether the company carries professional indemnity insurance and public liability cover for incidents occurring during transit. For patients with complex medical needs, ask whether the service works with a supervising physician or can coordinate with the receiving hospital in advance. The absence of listed licences does not necessarily indicate a problem, but verification before booking is strongly advised.