Lylo ✓ ACRA Verified
About Lylo
About Lylo
Lylo is a Singapore-based eldercare provider specialising in medical escort services, operating islandwide from its base at 300 Sin Ming Road. The listing is KakiList-verified and ACRA-registered. With 184 Google reviews at a rating of 4.5 out of 5, there is a robust sample of public feedback to draw on, though no regulatory licences such as AIC or MOH registration are on record — families seeking clinical or nursing-grade care should confirm the scope of services directly before engaging.
Engaging a medical escort service typically begins with a care assessment to understand the elder's mobility, medical, and behavioural needs. Families should clarify whether the requirement is for accompany-only (transport to and from appointments) or active assistance during the clinical encounter, as well as how many visits are anticipated per week or month, whether the same escort will attend each appointment for continuity, and whether the service extends to hospital admissions, specialist clinics, or day-surgery accompaniment. It is also worth discussing how the escort communicates updates to family members who cannot be present, and whether the provider carries appropriate insurance for caregiver incidents en route.
To get started, reach out to Lylo via WhatsApp, phone, or the contact form on their listing — WhatsApp is often the quickest channel for sharing appointment schedules and care requirements in detail.
Services Offered
Is Lylo legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.5/5 from 184 Google reviewsRobust sample of public feedback.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.5 (184 reviews)
Amsyah Mchaggis
★★★★★
I rented their car over the long weekend for Hari Raya. I saw the reviews were not impressive but i wanted to give a try as i find that they were authrised lease company for PHV platforms. I booked an appointment to collec the car and already signed the agreement online which was great and hassle free. Upon my arrival at the shop, register myself and staff assigned me with a car. We did the damages together and EVERYTHING DONE WITHIN 30MINS! Impressive and fast! I took all the insurance available like damage collision waiver and windshield damage waiver and etc. just to be safe myself to habing pay for more in case im involved in anything. But i was safe throughout thus nothing extra to be paid. When i returned the car, the staff was also very fast. We checked for damages together and we were done in 10 mins! I highly recommend renting from Lylo. Reputable company and many insurance add-ons for you to choose.
Ravisankar R
★★★★★
Rented a Corolla hybrid for 4 day Malaysia trip. The whole process was really smooth. The car was relatively new and was in a very good condition. Rental was cheap compared with other rental companies and there was a promotion of Malaysia surcharge waiver. Return process also was really smooth and my deposit was refunded immediately. I am really satisfied and I highly recommend Lylo for your short term car rental needs.
Billy Zane
★★★★★
Great rental experience! I rented a car for 8 days during CNY, and everything went smoothly. The car was clean, well-maintained, and in excellent condition. Although my pick-up and drop-off location was changed to Expo, it wasn’t an issue at all. I rented a Toyota Corolla Altis—a hybrid that was easy to drive, park, and very fuel-efficient. The entire process was hassle-free, and I would definitely rent from them again.
Tony Ritter
★★☆☆☆
Cannot speak for this place but the customer service at 28 Sin Ming Lane is terrible! Nobody picks up the service number and when you enter, you will be greeted with an angry face, no hello, no nothing. Car got a flat tire which I pointed out to them, and then of course that caused a delay in picking up the car. Unfortunate when you’re on a tight schedule! Repeated customer here by the way! Please at least say hello to your paying customers! It’s not like you’re giving out cars for free!
Sherilyn Seah
★☆☆☆☆
I booked their services several days in advance of the pickup date, including an additional payment for the meet-and-greet service, and specifically reserved an Alphard for my VIP guests. I also contacted the company beforehand to request the driver’s details and even messaged the assigned driver the day before to reconfirm all arrangements. I expected everything to run smoothly, but to my shock, my guests called me from the arrival gate informing me that there was no signage displaying their names. When I contacted the driver I had communicated with earlier, he told me he was no longer assigned to my booking and had no information about the new driver. I immediately called the transport company, and they told me they would check and get back to me. They never called back. It wasn’t until the next day—after I reached out to request a refund—that they responded. Even then, there was no apology, no explanation, and no accountability for the inconvenience caused. In summary, please think twice before using their services. Their operations are highly unprofessional
Lylo vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how Lylo stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Lylo (this page) | ⭐ 4.5 | 184 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
Frequently Asked Questions
How much does Lylo charge?›
Lylo displays a mid-range price indicator ($$), but specific hourly, per-escort, or package pricing is not publicly listed. Medical escort rates in Singapore typically vary by duration, distance, and level of assistance required — escort-only accompaniment to a GP visit costs less than multi-hour hospital or specialist-clinic attendance. Key items to confirm in writing before booking: whether the quoted rate covers door-to-door transport or clinic-time only, any surcharge for public holidays or off-peak hours, the minimum booking duration, and whether a carer assistant fee applies if the elder requires physical transfer support. See the full eldercare cost guide for Singapore →
Escort-based or visit-based — which does Lylo offer?›
Lylo specialises in medical escort services — accompanying elderly clients to and from medical appointments rather than providing in-home caregiving or day-care placement. This typically covers transport coordination, waiting with the client during consultations, collecting prescriptions, and liaising with clinical staff on behalf of the family. Families should confirm whether the service includes any hands-on personal care during transit, whether a trained caregiver or a general escort accompanies the client, how bookings are scheduled around specialist appointment times, and whether recurring or one-off bookings are available. A trial period or initial booking is a practical way to assess fit before committing to a recurring schedule.
Is the escort trained and insured?›
Lylo does not list AIC registration or MOH accreditation at this time, so families should ask directly about the training background of individual escorts — relevant qualifications include first-aid certification, dementia awareness training, and experience assisting clients with mobility aids or wheelchairs. For insurance, confirm whether Lylo carries public liability cover and whether that policy extends to incidents during transit or at the clinical facility. For clinical or post-discharge escort needs, it is also worth asking whether the escort is equipped to communicate meaningfully with medical staff, and whether they carry the elder's medical history or a family contact card during appointments.