Medical Air Service ✓ ACRA Verified
About Medical Air Service
About Medical Air Service
Medical Air Service is a medical escort provider based at 3 Mount Elizabeth, #09-01 Medical Centre, Singapore 228510, offering islandwide coverage. It holds a 4.9/5 rating across 107 Google reviews, a robust sample that suggests consistent service quality. No ACRA registration has been confirmed, and no regulatory licences are listed on the KakiList record, so prospective clients should verify credentials directly with the provider before engaging.
When arranging a medical escort, families typically begin by assessing the patient's mobility, medical complexity, and the nature of the appointment or transfer — whether it is a routine specialist visit, a hospital discharge, or an inter-facility transfer. The level of clinical support required (basic accompaniment versus trained nursing or paramedic attendance) should be confirmed upfront, along with the equipment carried (wheelchair, stretcher, portable oxygen, monitoring devices). Hours of service, public holiday availability, and whether the escort is provided on a one-off or recurring basis are practical details to settle before booking. Families with an elderly parent managing multiple chronic conditions may also wish to confirm whether the escort can liaise with the receiving clinical team on arrival.
To make an enquiry, contact Medical Air Service by phone or through the online form, and have the patient's mobility status, appointment details, and any medical equipment needs ready to share at the outset.
Services Offered
Is Medical Air Service legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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4.9/5 from 107 Google reviewsRobust sample — 107 reviews at 4.9/5 is a strong signal of consistent service quality.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.9 (107 reviews)
Tina Wati12
★★★★★
EMA provides such an Excellent service with prompt action as well as response, good plan from the ground transport to the designated hospital with prearranged doctors as well as the immigration services. They have skilled members and very professionals. Medical teams that really know what to do and they do it with care. They kept updating which is very helpfull. Nice teamwork. Very satified and very reccommended!!!
Yvonne Koh Propnex
★★★★★
I am truly thankful and grateful to all the staffs at EMA Global for assisting with my son’s repatriation from France back to Singapore. They were extremely helpful and constantly kept me updated on his condition throughout the process. Special thanks to Nurse Jack, who personally escorted my son from the hospital in France all the way to our home in Singapore. He went above and beyond, even helping to carry my son’s heavy bike bag and his carry on bag. I highly recommend EMA Global for their professional, caring, and superb service. ❤️👍
Yi Cong
★★★★★
I would like to express my sincere appreciation to EMA Global for the outstanding support provided during my mother’s recent medical repatriation from Hanoi, Vietnam to Singapore. My mother experienced a severe vertigo episode while we were in Hanoi and required urgent medical attention. Through our travel insurance provider, Zurich Insurance, EMA Global stepped in to handle all the arrangements swiftly and professionally. Their responsiveness and coordination helped ease a very stressful and unexpected situation for our family. A very special thank you goes to Nurse Clare, who escorted my mother throughout the entire journey from Hanoi French Hospital to National University Hospital, Singapore. She was extremely professional, calm, and caring. Her constant reassurance, gentle manner, and close monitoring made my mother feel safe and supported during the flight and transfer. We are truly grateful for the compassion and dedication she showed. I would also like to extend my appreciation to Dr. Fahmi for his constant checking in on the case and clear communication. His guidance and timely updates helped ensure that the repatriation process proceeded smoothly and without complications. EMA Global played a crucial role in bringing my mother home safely, and we are deeply thankful for the exceptional service provided during a very difficult time. I would highly recommend EMA Global to anyone who may require medical assistance or repatriation support. To the entire EMA Global team involved in the coordination, logistics, and escort arrangements, thank you for your efficiency, attention to detail, and professionalism. From paperwork to bedside handover, everything was handled with great care.
Chun Lucus
★★★★★
EMA Global provides top quality support as of one of my family member required medical attention while we are overseas. They have doctors in attendance during conversations and meeting with the local Medical team. Requests and queries were always attended to in a timely manner. The team has been extremely responsive from the initial point of contact till we are back to our home country, they had been checking in with us constantly during the process. I am very appreciative of the services rendered by EMA Global and the team that supported us. Special shoutout and thanks to; Dr Giju, Aleesa, Nally and Nurse Hemma during our recent overseas trip and we are grateful for the support that was provided throughout this process.
Winnie Lim
★★★★★
I am truly grateful to Ema Global for helping to evacuate my brother from Thailand to Singapore. From the start, they were so detailed in understanding his medical history and coordinating with both hospitals despite the language barrier. Throughout the journey, I was always kept updated on the progress and what to expect next, which gave me great assurance. A special thanks to Nurse Hemma and Dr. Stephanie Chuen, who were not only professional but also very kind and caring, making both my brother and me feel safe and confident. The whole transfer was seamless, smooth, and much faster than I imagined. Thank you, Ema Global, for making a stressful situation so much easier with your compassion and professionalism.
Medical Air Service vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how Medical Air Service stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Medical Air Service (this page) | ⭐ 4.9 | 107 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
Frequently Asked Questions
How much does Medical Air Service charge?›
Medical Air Service lists its pricing at the '$$' band, but specific hourly, per-trip, or package rates are not published on the KakiList record. Medical escort pricing in Singapore typically varies by the level of clinical staff provided (basic escort, nursing attendance, or paramedic), distance, waiting time at the clinic or hospital, and whether specialised equipment such as a stretcher or portable oxygen is required. Public holiday and after-hours surcharges are common. Before confirming a booking, ask for an itemised quote in writing covering the base escort fee, any surcharges, and whether GST applies. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does Medical Air Service offer?›
Medical Air Service specialises in medical escort services rather than residential or live-in care arrangements. The service is engagement-based — accompanying a patient to and from a medical appointment, handling a hospital discharge, or facilitating an inter-facility transfer — rather than providing sustained in-home or day-care support. Families seeking ongoing live-in or visit-based personal care for an elderly relative would need to engage a separate home care or residential care provider. Medical Air Service is best positioned as a specialist supplement to an existing care arrangement, handling the clinical transport component that general caregivers are not trained or equipped to manage.
Is the escort trained and insured?›
No regulatory licences are listed on the KakiList record for Medical Air Service, and no ACRA registration has been confirmed. Before booking, ask the provider directly about the clinical qualifications of the escort staff (nursing registration with AHPC, paramedic certification, or basic first-aid), what medical equipment is carried on each assignment, and whether professional indemnity and public liability insurance is in place. Given that medical escort involves direct patient handling and clinical responsibility, verification of staff credentials and insurance coverage is a material due-diligence step. Request documentation in writing and confirm that the named escort assigned to your family member holds the stated qualifications.