About NUP Queenstown Polyclinic
NUP Queenstown Polyclinic is a general practice clinic located at 580 Stirling Road, serving patients across Singapore. It has been verified by KakiList, meaning operating details and contact channels have been confirmed by a real person. The clinic holds a 3.4 out of 5 rating across 210 Google reviews, which is a robust sample, though the rating is notably below the typical range for well-regarded polyclinics. No regulatory licences appear in the listing data, and the clinic is not ACRA-registered as a private entity — this is consistent with NUP (National University Polyclinics) being a public health institution, though the absence of listed MOH and SMC credentials is worth confirming directly.
Patients typically access NUP Queenstown Polyclinic either as a walk-in for acute conditions or via appointment booking through the phone or online form. As a polyclinic, it serves as a primary care gateway: managing chronic conditions under the Chronic Disease Management Programme (CDMP), administering the National Childhood Immunisation Programme (NIP) for paediatric patients, and issuing referral letters to public hospital specialist outpatient clinics (SOCs) for subsidised specialist access at S$30–80 per visit for Singapore Citizens. MediSave and CDMP-linked subsidies are available for eligible chronic disease consultations, and Screen for Life subsidised health screening packages are accessible at the primary care level for Singapore Citizens and PRs.
To book an appointment or enquire about services, contact NUP Queenstown Polyclinic directly via phone or the online enquiry form listed on this page.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Clinic is clean. Queue numbers being called is systematic. Some waiting is still required even though booking with timing was made. Now they even have a sandwich vending machine at the drop off area which is good for hungry people.
Clinic is clean, AC and orderly. I made an appointment thru HealthHub app the night before. Doctor saw me as soon as I arrived, there was no waiting. Gentle feedback to the pharmacy reception staff that if you need more time to amend the prescription, just say so. Dont keep saying “5 more min” then have someone wait 20 min. Just say “20 min more” next time, so I can go buy a snack or something. Overall good experience
Queenstown poly-clinic the psychiatric level is better than one visiting IMH Buangkok . If u are able to , avoid the mental hospital somewhere around Sengkang , we usually call it living Hell . They will come back to haunt U after sometimes ... mayb 4-5 years , i don't have a very good impression of the doctors there , guys are usually ok . Queenstown poly-clinic is less intimidating than IMH , i usually feel overwhelmed when i visit IMH . Nothing is changing , there will only be more and more psychiatric cases if nothing is changed . if possible , try to avoid IMH , take the trouble to go to Queenstown poly-clinic psychiatric level , the environment is very comfortable to begin with . Try not to get yourself warded , not worth it especially the one @ Sengkang . a lot of those wards are in very terrible conditions ... i seriously wonder are they good for people ....
Amazing service at the prenatal consultation with Dr Amanda Loh! The nurses were all friendly and informative, kudos to the team for such an impeccable experience. This is truly one of the better polyclinics in Singapore. My entire visit, from arrival to payment, took only 45 minutes. Such efficiency makes me proud of Singapore’s healthcare system.
I have been a chronic disease patient for a long time and used to have a phobia of visiting the polyclinic, often requesting medication delivery or online consultations instead. But during my appointment on 1st October 2025 (Q2549), I met a truly dedicated, helpful and sincere doctor — Dr Cheng (Lu Zheng) Loh. He listened attentively and offered careful advice in a casual, reassuring tone, which made a big difference. For the first time, I feel more confident about keeping on track with my treatment and staying consistent with my appointments. I also appreciate the care facilitator from 306A, who was friendly and approachable, and someone I could comfortably share my medical concerns and needs with.
Side-by-side with the next three highest-rated gp & 24-hour clinics providers on KakiList, so you can see how NUP Queenstown Polyclinic stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| NUP Queenstown Polyclinic (this page) | ⭐ 3.4 | 210 | — | ✓ |
| Frontier Healthcare Tampines | ⭐ 5.0 | 622 | — | ✓ |
| Northshore Family Clinic Punggol | ⭐ 5.0 | 345 | — | ✓ |
| ATA Medical Jurong East | ⭐ 5.0 | 165 | — | ✓ |
As a public polyclinic, NUP Queenstown Polyclinic charges subsidised rates for Singapore Citizens and Permanent Residents. A GP consultation typically runs S$10–35 for Citizens and S$25–60 for PRs after government subsidy, with unsubsidised (self-pay or foreigner) rates closer to S$50–80. Chronic disease management visits under the CDMP carry separate copayment tiers. Health Screening packages under the Screen for Life programme start from around S$5–15 for eligible Citizens at subsidised rates, though comprehensive packages are priced higher. Investigations billed on top of the consultation include blood panels, urine tests, and ECGs. Referrals to public hospital SOCs attract separate SOC consultation fees of S$30–80 for Citizens with a polyclinic referral letter, versus S$120–250+ for self-referred private specialist visits. Prescriptions are dispensed on-site and priced separately. GST applies in accordance with the prevailing rate. Confirm the latest fee schedule directly with the clinic, as public healthcare fees are subject to periodic revision. See the full GP & 24-Hour Clinics cost guide for Singapore →
NUP Queenstown Polyclinic operates under the National University Polyclinics group, a public primary care institution that falls under MOH's regulatory framework for healthcare services. However, no MOH Healthcare Services Licence or SMC registration details appear in this listing, so patients should verify directly with the clinic or through the MOH licensee directory online. Every practising doctor at a legitimate clinic is registered with the Singapore Medical Council (SMC) — searchable by name at smc.gov.sg, where you can confirm registration status, specialty accreditation, and any disciplinary history. For a polyclinic setting, the relevant credential is a valid SMC registration as a Family Physician or General Practitioner. If you are attending for a specific chronic condition or are being referred to a specialist, ask the attending doctor for their name so you can cross-check on the SMC register. Verify both the clinic's MOH licensing and the named doctor's SMC registration before your appointment, especially if attending for a planned or ongoing condition.
At a public polyclinic, MediSave can be used for selected outpatient visits under the MediSave 500/700 withdrawal limits — S$500 per year for general outpatient conditions and S$700 per year for consultations under the Chronic Disease Management Programme (CDMP), which covers conditions including hypertension, diabetes, lipid disorders, asthma, stroke, COPD, and selected mental health conditions. CDMP visits also attract government subsidies that reduce the out-of-pocket copayment substantially. Integrated Shield Plan (IP) coverage is generally less relevant at the polyclinic level, as IPs are designed primarily for inpatient and day-surgery claims at hospitals. However, a polyclinic referral letter is the key that unlocks subsidised access to public hospital Specialist Outpatient Clinics (SOCs), where IP coverage may apply if the condition eventually requires inpatient admission. For Screen for Life subsidised health screening, eligible Citizens and PRs can use MediSave for approved screening items. Confirm the applicable MediSave withdrawal rules and your subsidy tier with the polyclinic's front desk before your visit, as eligibility depends on residency status and income band.
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