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Placement fees for a new-hire helper typically run S$1,500–3,500 through a licensed maid agency in Singapore; transfer helpers (already in Singapore on a valid Work Permit) usually attract a lower agency fee of S$500–1,500. On top of the placement fee, factor in the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the quoted fee versus billed separately — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, the pre-deployment medical examination, and Work Permit application costs are common inclusions, but not universal. Get the full breakdown in writing before paying. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by company name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No EA Licence appears in People360 Services' listing data on KakiList — this does not necessarily mean one is absent, but it does mean you must verify directly with MOM before paying any deposit or signing any contract. EA Grading runs from A+ to C; agencies rated A+ or A have stronger compliance and complaint-handling track records. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency closes, and can void your FDW insurance. Verify the licence number on the MOM EA directory before proceeding. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

The standard replacement guarantee in the Singapore maid agency market runs for approximately six months from the helper's arrival date. Confirm with People360 Services how many replacements are included within that window, what circumstances are covered (documented mismatch in duties or temperament versus buyer's remorse), and what additional replacement fees apply once the guarantee period expires. Also clarify the early-termination process should the placement break down outside the guarantee window. The household bears repatriation flight costs, is responsible for refunding any unused MOM levy (pro-rated), and must handle Work Permit cancellation paperwork — these costs are not trivial. Understanding the full early-exit cost before signing protects you from unexpected expenses later. Get the replacement policy, refund terms, and early-termination obligations in writing as part of the agency contract before committing.