Ren Ci Hospital ✓ ACRA Verified

Alexander ★☆☆☆☆

2 months ago

I am extremely disappointed with the service provided by the lobby staff during my visit (8 Feb 2026, 5pm) with my grandmother today. We arrived with my grandmother in a wheelchair to register. Instead of offering assistance, the staff member (a male with curly hair) dismissively told us to use the self-service kiosk. It was incredibly insensitive to direct a person in a wheelchair and their caregiver to a machine rather than providing manual counter assistance. Furthermore, he curtly informed my grandmother—who is a new visitor—that she was only allowed 5 minutes, which felt unwelcoming and impatient. The lack of empathy continued at the gantry. We were visibly struggling to scan my grandmother’s IC and complete the facial recognition while managing the wheelchair, yet the same staff member stood by and didn't offer any help. Technical efficiency is one thing, but a community hospital requires staff with basic compassion and a sense of duty to the elderly. I hope Ren Ci management looks into training this individual or deploying staff who are better suited for a frontline, patient-facing role.

Alice Teng ★☆☆☆☆

2 months ago

Renci hospital is very irresponsible , my father admitted on 2/jan and his sickness got worst and no one call to update , not even a call from the doctor after leaving message to the staff nurse for weeks. His arm was little swollen when admitted but now his arm got so swollen and bad . And With no asthma now he got asthma . I just want an update want is wrong?? Not even an update for changed of medicine and putting IV on him.

Jaclyn Yap ★☆☆☆☆

5 months ago

[ This is a review of the recent community event held at the hospital grounds ] I hope Ren Ci will consider holding future community events at another venue instead of the hospital grounds. The recent event caused quite a lot of inconvenience — the carpark was closed for five days (including Saturday and Sunday), and the lifts to visit patients were reduced from three to just one (two lifts were used for the event). This made it difficult for visitors, especially those using mobility aids, to see their loved ones. Ren Ci is a community hospital whose main purpose is to serve patients and their families, so it’s important that accessibility and patient care remain the top priority. A community event would be better held somewhere else, not within the hospital itself.

Winston Ong ★★☆☆☆

5 months ago

This is not a review of the healthcare services at the hospital but a critique of its failure to consider the needs of its patients holistically. My mother undergoes physiotherapy in the morning and needs a taxi ride home thereafter as her children have to be at work. However, the hospital reception does not offer to call taxi services for patients (owing to some inconvenience I could not comprehend). Their alternative is for patients to make their own way to the taxi stands at Tan Tock Seng Hospital, which is ludicrous when aged patients are seeking medical help for mobility issues in the first place. Many are old (my mother is 87), with difficulties way finding. It is also unrealistic to expect aged patients to use ride share apps, as many are unfamiliar with technology and are fearful of fraud. The hospital has evidently overlooked the last mile in its service. There is little point in providing therapy when patients risk falling on their way out of your facility. This also creates unnecessary difficulty for families and caregivers who need to work, even if they have the means for private transport. The hospital should do better and live up to its name.

Annabelmarie Lim ★★★★☆

a year ago

I have no insurance So I have no choice but to stay in C ward. The weather was so hot that I have to withstand the heat. But fortunately the Nurses here VANI and MADHU ，CLAIRE PRIYA and 爱莲 and CINAMA, Ezhil was Very Nice. They allow to get a comfortable bed for my helper ,and my helper can sleep comfortably overnight with me. Thank You Nurses, I hope by writing these review you all can get promotions by your Personnel In Charge.