Shalom Medcare ✓ ACRA Verified
About Shalom Medcare
About Shalom Medcare
Shalom Medcare is an eldercare provider specialising in medical escort services, operating islandwide from its base in Hougang. The listing is KakiList-verified, confirming active contact channels. It holds a 4.8-star rating across 63 Google reviews, a moderate sample that provides reasonable confidence in service quality.
Families typically engage a medical escort service when an elderly or unwell family member needs to attend hospital appointments, specialist clinics, or therapy sessions but cannot travel independently or safely. When enquiring with Shalom Medcare, it is worth clarifying the nature of the appointment, the patient's mobility level and any medical equipment requirements (wheelchair, walking frame, oxygen), the pick-up and drop-off addresses, and whether waiting time at the clinic needs to be covered. Some providers offer companionship support throughout the visit, including liaising with medical staff and collecting prescriptions, while others focus solely on transport assistance. Confirm whether the escort is a trained care aide or nursing professional, as the level of clinical support available during transit will vary accordingly. Pricing may depend on journey distance, duration, and care requirements, so it is advisable to discuss these details in advance.
To arrange a booking, reach out to Shalom Medcare via WhatsApp, phone, or the enquiry form with the appointment date, patient details, and mobility or medical needs, so the team can confirm availability and provide a quote.
Services Offered
Is Shalom Medcare legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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4.8/5 from 63 Google reviewsModerate sample size — provides reasonable directional confidence.
Insist on a trial period and put the care plan, hours, and rate in writing.
Google Reviews ⭐ 4.8 (63 reviews)
Regina Chan
★★★★★
Had a pleasant experience with Shalom Medcare today, 1st day of Lunar New Year. Booked a return trip service and the drivers were pleasant & professional. They were on time & secured the wheelchair firmly ensuring the patient safety. Moreover, their fleet of vehicles are new & well equipped. We were impressed with the level of service rendered by the team and Mr Armand as well. Will definitely use the service again and also recommend Shalom Medcare to others. 10/10 Thank you so much for your labour of love!
Shermaine
★★★★★
Friendly and helpful staff. The booking process was easy and they are very responsive. They are very assuring and priced reasonably. The drivers were punctual and responsible. My elderly mother and helper who took the transport to hospital for appointment like the service and trip very much. My mother also shared that she felt very safe during the trip as the wheelchair was secured. Thank you, Shalom Medcare
Yuki
★★★★★
I recently used Shalom Medcare for a cross border from Singapore to Johor bahru, and I couldn't be more impressed. From the initial quote to the final delivery, everything was handled professionally. Driver Armand was excellent. He was careful, efficient, and respectful of our belongings. The wheelchair was secured safely throught the trip. Communication was outstanding—I received clear updates about pickup and drop details. The price was also valuable for the peace of mind and quality of service. I highly recommend Shalom Medcare for anyone needing a reliable transport company.
Shirlin Teo
★★★★★
Our recent experience with Shalom Medcare for cross-border transfers was excellent. Both journeys were smooth and stress-free at each checkpoint. The vehicle was new, comfortable, and well maintained. Our driver was punctual, friendly, and made sure the wheelchair was securely fastened before setting-off. We are grateful for the safe, pleasant, and dependable service provided. Thank you for offering such reliable cross-border transportation.
Serene Wong
★★★★★
Been using them for 5 return trips so far. Excellent service as always. The admin gets back promptly and drivers are always on time for pickup as well as polite and helpful. They know their routes well and drive carefully. For medical appointments, the return pick up timing cannot be confirmed during booking but I know they always do their best to arrange the soonest possible pick up. Service i can trust and depend on. Highly recommended for those who need medical transport for your appointments
Shalom Medcare vs other providers in Singapore
Side-by-side with the next three highest-rated medical escort providers on KakiList, so you can see how Shalom Medcare stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Shalom Medcare (this page) | ⭐ 4.8 | 63 | — | ✓ |
| Medical Assistance 4U | ⭐ 5.0 | 338 | — | ✓ |
| My Care Concierge | ⭐ 5.0 | 283 | — | ✓ |
| EZ Ryde Wheelchair Transport | ⭐ 5.0 | 20 | — | ✓ |
Frequently Asked Questions
How much does Shalom Medcare charge?›
Shalom Medcare has not published a fixed rate publicly, and pricing for medical escort services in Singapore typically varies by journey distance, waiting time at the clinic, and the level of care required during transit. As a general market reference, hourly-based eldercare and escort services run from approximately S$20–50 per hour depending on whether the escort is a trained care aide or a registered nurse. When requesting a quote, clarify the pick-up and drop-off locations, the expected clinic waiting time, and any mobility aids or medical equipment involved. Ask whether waiting time is billed at the same rate as active escort time, and confirm any surcharges for public holidays or urgent bookings. Get the full fee in writing before confirming the appointment. See the full eldercare cost guide for Singapore →
Live-in or visit-based — which does Shalom Medcare offer?›
Shalom Medcare's listed specialisation is medical escort, which is a visit-based, appointment-by-appointment service rather than live-in care. The escort accompanies the patient to and from medical appointments — hospitals, specialist clinics, or rehabilitation sessions — and provides support during the visit itself, such as assisting with registration, wheelchair navigation, or collecting medication. This model suits families who can manage day-to-day care at home but need reliable, trained support for medical outings. It is not a substitute for live-in caregiving or round-the-clock nursing. If your relative's needs extend beyond escort support, it is worth discussing with Shalom Medcare whether they offer or can recommend complementary in-home care services alongside the escort arrangement.
Is the caregiver trained and insured?›
Shalom Medcare has not published details of staff qualifications or insurance coverage on the listing, and no regulatory licences (such as AIC or MOH registration) are currently recorded. For a medical escort service, it is important to confirm whether the escort personnel hold relevant care qualifications — such as a Nitec in Healthcare Support, a nursing certificate, or first-aid certification — particularly if the patient has complex medical needs or is at fall risk. Before confirming a booking, ask Shalom Medcare directly about the training background of the assigned escort, whether professional indemnity or public liability insurance is in place, and what protocols apply if the patient requires urgent medical attention during transit. Insist on a trial period and put the care plan, hours, and rate in writing.