About Silver Cross Medical (Upper Bukit Timah)
Silver Cross Medical (Upper Bukit Timah) is a general practice clinic located at 275A Holland Avenue, Singapore 278993, serving patients across the island. KakiList has verified the clinic's operating details and contact channels. The Google rating stands at 3.2 out of 5 across 158 reviews — a robust sample that is worth reading in detail before booking.
For most patients, the journey begins with a walk-in or same-day appointment for acute conditions such as fever, respiratory illness, skin concerns, or chronic disease follow-up. As a GP clinic, Silver Cross Medical operates under Singapore's primary care framework: consultations are typically self-pay at private rates (S$25–60 for a standard visit), with MediSave claimable for selected outpatient conditions under the Chronic Disease Management Programme (CDMP), which covers hypertension, diabetes, hyperlipidaemia, asthma, stroke, and other listed conditions (S$500–700 withdrawal limit per year). Patients holding an Integrated Shield Plan should confirm whether GP outpatient visits are covered under their policy's rider before attending. For conditions requiring specialist input, a referral letter from the GP to a public hospital Specialist Outpatient Clinic can unlock subsidised rates for Singapore Citizens.
To book or enquire, contact Silver Cross Medical (Upper Bukit Timah) via WhatsApp, phone, or the online form listed on this page.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Nice staff and environment. I Went with my daughter today and consulted Dr Sylvia , very professional, patient and knowledgeable. She also spared extra thoughts for patients and provide kind advices for us to consider. Thank you so much!
I'll like to specifically mention Ms Ong Qiwen for her exceptional service and patience. She help me to liase with the doctor to amend some errors on my medical memo not once but twice. This has enabled me to submit my medical claims. Each time I called up to amend the memo, I was greeted by her warm voice and prompt response to my request. She's a great asset to the medical industry. Good job Qiwen.
I would appreciate the option to book appointments online. As a parent of a sick young child, it’s very difficult to wait for hours at the clinic every time. It would be extremely helpful to see our real-time queue number through an app.
If I could give this place 0 stars or report it to the authorities, I would. Doctor is completely uneducated and rude just like the rest of the medical staff. I went in for a pressing medical concern (what turned out to be a life threatening issue when later confirmed by another medical professional who conducted the right procedures) and was asked by the doctor himself what I think the diagnosis is after reporting my symptoms. He proceeded to dismiss my symptoms, misdiagnose me, and prescribed irrelevant medication. Prior to actually entering the doctors office, I waited TWO hours - in which I passed out from being lightheaded (was one of the key symptoms for my diagnosis). There were five people ahead of me. Save your time and money, the other bad reviews are there for a reason.
will not ever recommend this place if you are feeling terribly unwell and require assistance urgently .. waited close to 1.45hrs and was utterly disappointed with the receptionist’s horrible service and professionalism .. was advised on an hour’s waiting time but when i went back ppl who were having appointments were slotted into the queue and the waiting time just got even longer .. asked the receptionists on what’s happening but they just seem to ignore and go about their work … just hope that the receptionists were more upfront and professional to inform us on the waiting time. this is a basic respect to customer’s valuable time as well
Side-by-side with the next three highest-rated gp & 24-hour clinics providers on KakiList, so you can see how Silver Cross Medical (Upper Bukit Timah) stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Silver Cross Medical (Upper Bukit Timah) (this page) | ⭐ 3.2 | 158 | — | ✓ |
| Frontier Healthcare Tampines | ⭐ 5.0 | 622 | — | ✓ |
| Northshore Family Clinic Punggol | ⭐ 5.0 | 345 | — | ✓ |
| ATA Medical Jurong East | ⭐ 5.0 | 165 | — | ✓ |
A standard GP consultation at a private clinic in Singapore typically runs S$25–60, with the final figure depending on the presenting condition, examination required, and any investigations or medications dispensed on the day. Common add-ons include swab tests (S$20–60), blood panels (S$60–200), and prescribed medications billed separately from the consultation fee. GST applies on private medical services. Silver Cross Medical (Upper Bukit Timah) is listed at a mid-range price tier. If you are managing a chronic condition covered under the CDMP — such as hypertension, diabetes, or hyperlipidaemia — you may be able to offset part of the bill using MediSave (up to S$500–700 per year for outpatient CDMP claims). For any planned investigation or procedure, request a written cost estimate beforehand. See the full GP & 24-Hour Clinics cost guide for Singapore →
No regulatory licences are currently recorded for Silver Cross Medical (Upper Bukit Timah) in this listing. Every legitimate GP clinic must hold an MOH Healthcare Services Licence issued under the Healthcare Services Act — verifiable on the MOH licensee directory at moh.gov.sg. Every practising doctor must also appear on the Singapore Medical Council (SMC) public register at smc.gov.sg, where you can confirm registration status, specialisation, and any disciplinary history. Before attending, we recommend searching both the MOH licensee directory and the SMC register using the clinic name and the consulting doctor's name. Neither alone is sufficient — confirm both entries are current and in good standing. If the listing data above is incomplete, contact the clinic directly to request the MOH licence number and the named doctor's SMC registration number. Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
MediSave can be used for outpatient GP visits under the Chronic Disease Management Programme (CDMP), which covers conditions including hypertension, diabetes, hyperlipidaemia, asthma, COPD, stroke, and selected mental health conditions, up to S$500 per year (or S$700 if you also visit a polyclinic or specialist within the same calendar year). Routine acute consultations — flu, cough, minor injuries — are generally not MediSave-claimable at the outpatient level. Integrated Shield Plans (IPs) layered on MediShield Life typically cover inpatient and day-surgery costs but rarely cover standard outpatient GP visits unless the policy includes an outpatient rider. Check your policy terms with your insurer before attending if you intend to claim. For any investigation or referral generated during the consultation, ask the doctor for a breakdown of what is MediSave-claimable versus self-pay. If a polyclinic or GP referral letter is issued for a public hospital Specialist Outpatient Clinic, Singapore Citizens can access subsidised specialist rates (typically S$30–80 per visit) with a waiting time of 4–12 weeks for non-urgent conditions.
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