SingHealth Polyclinic Outram ✓ ACRA Verified
About SingHealth Polyclinic Outram
About SingHealth Polyclinic Outram
SingHealth Polyclinic Outram is a public primary care clinic located at 3 Second Hospital Ave, within the Health Promotion Board Building in the Outram area. KakiList has verified its operating details and contact channels. The clinic carries a Google rating of 2.4 out of 5 across 183 reviews — a robust sample size, though the low average score warrants attention and prospective patients are advised to read recent reviews before visiting. As a public polyclinic, consultation fees are subsidised for Singapore Citizens and Permanent Residents, typically ranging from S$10–40 per visit depending on residency status and the patient's age, with referrals available to restructured hospital specialist outpatient clinics at subsidised rates.
Patients attending SingHealth Polyclinic Outram access services through a walk-in or appointment system — appointments can be made by phone or via the online form. The clinic provides general outpatient care, chronic disease management under the Chronic Disease Management Programme (CDMP) covering conditions such as hypertension, diabetes, hyperlipidaemia, asthma, and selected mental health conditions, as well as the National Childhood Immunisation Programme schedule for paediatric visits and Screen for Life subsidised health screening for eligible Singapore Citizens. MediSave can be used for CDMP-listed conditions under the S$500 or S$700 outpatient withdrawal limits, and Integrated Shield Plans generally do not cover outpatient polyclinic visits. Referral letters from this polyclinic will route patients into the public hospital SOC pathway at subsidised rates.
To book a consultation, contact SingHealth Polyclinic Outram directly by phone or through the online appointment form, and bring your NRIC and MediCard for subsidy verification at registration.
Services Offered
Is SingHealth Polyclinic Outram legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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2.4/5 from 183 Google reviewsRobust sample size, but the low average score warrants reading recent reviews before visiting.
Verify the consulting doctor's name on the Singapore Medical Council register before booking, and for any planned procedure or specialist referral request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 2.4 (183 reviews)
Jun Yuan Yue
★☆☆☆☆
Wait time at NDC - 5mins Wait time at Outram Pharmacy >1hr and still waiting No medicine delivery available for NDC patients. Please at this rate just allow us to make an appointment to collect our medication instead of waiting around all day for it
Azie S
★★★☆☆
The Outram Polyclinic's care team's degree of care from poly doctors are wonderfully great. 2 bones to pick however are: doctor waiting time and pharmacy waiting time. The waiting time is horrendous up to three hours if you're lucky and up to four and half hours. If you had so much time to kill or to sleep while waiting but if not so go to NHG clinics nearly Kallang NHG polyclinic wink wink the wait time is by half. Otherwise another bone to pick is also the long wait time at the pharmacy. Otherwise you can take your prescription and have it filled at SGH The service staff are also helpful nearby kudos to counter staff Marcus Tan who hands out great insights and impeccable service. Last words I will still come here to change up my polyclinic experience.
Flo G
★★★★☆
It was relatively easy to make an appt via HealthHub. Got an appointment for 12:20, asked to arrive 20min before, I registered at 1156, got to see doctor only about 1 hour after my appointment time. After 30min past my appointment time, I went to check with doc and she informed me 3 more patients before my turn. Dr Lee Fang Chin is apologetic about the wait and explained it is due to backlog. She is thorough and has good bedside manner, could be why she takes time to see each patient. Take note the laboratory and some vaccination department are closed from 1-2pm. If you need any of those services, have to plan your visit or be back at 2pm for follow up. The initiative to move everything to self service from registration to payment really helps to shorten the wait time or no wait if you opt for Speed Pay is great. The payment staff was very helpful & sign me for flexi-Medisave payment option too! Tip: was advised to make early appointments to avoid too wait.
SM Lim
★☆☆☆☆
The waiting time is long as there are alot of manual administration. Eg, I was given follow up appointment with no test involved by doc and i have to queue up at 2C counter to fix the appointment. I cannot even use the app or the self help kiosk to book the next appointment! The app n kiosks are such a joke now that cannot even booked the next follow up appointment assigned by doctor! Another thing is that, I need to go to pharmacy to buy the dressing material and bring over to the dressing room. Dressing room don't have basic adhesive tape and cotton?!!! A patient have to run here and there in pain! Come on! 1st world medicine institute but 3rd world polyclinic!
Sharon Ng
★★★★★
Made an appointment through the app for 2:20pm and got to see the doctor punctually. The doctor did not rush through the consultation and went through many details. The entrance can be confusing since you will arrive at the pharmacy first from the escalator. Move inside to go to the registration counters, and then further inside for the consultation rooms.
SingHealth Polyclinic Outram vs other providers in Singapore
Side-by-side with the next three highest-rated gp & 24-hour clinics providers on KakiList, so you can see how SingHealth Polyclinic Outram stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| SingHealth Polyclinic Outram (this page) | ⭐ 2.4 | 183 | — | ✓ |
| Frontier Healthcare Tampines | ⭐ 5.0 | 622 | — | ✓ |
| Northshore Family Clinic Punggol | ⭐ 5.0 | 345 | — | ✓ |
| ATA Medical Jurong East | ⭐ 5.0 | 165 | — | ✓ |
Frequently Asked Questions
How much does SingHealth Polyclinic Outram charge?›
As a public polyclinic, SingHealth Polyclinic Outram offers subsidised consultation fees for Singapore Citizens and Permanent Residents. Singapore Citizens typically pay S$10–23 per consultation depending on age (Pioneer Generation and Merdeka Generation cardholders receive additional subsidies); PRs pay slightly more, and non-residents pay unsubsidised rates. Common add-ons include medications dispensed on-site (subsidised for CDMP patients), blood tests, urine investigations, and vaccinations. Investigations such as fasting blood panels or ECGs are billed separately at subsidised rates. MediSave can offset bills under the CDMP for eligible chronic conditions up to S$500–700 per year. For any planned specialist referral, the polyclinic letter routes you into the public hospital SOC pathway at S$30–80 per visit for subsidised Citizens, rather than the S$120–250 range at private specialists. See the full GP and primary care cost guide for Singapore →
Is SingHealth Polyclinic Outram MOH-licensed and how do I verify the doctors?›
SingHealth Polyclinic Outram operates under the SingHealth cluster, which is a MOH-restructured public health institution — the clinic's doctors are Singapore Medical Council (SMC) registered practitioners, verifiable individually on the SMC public register at smc.gov.sg by searching each doctor's name. While no specific MOH Healthcare Services Licence number has been provided in this listing, public polyclinics operate under the MOH restructured hospital and polyclinic framework and are subject to MOH regulatory oversight. Note that no regulatory licences are listed in the current KakiList profile for this provider. If you require formal licence confirmation — for insurance, legal, or subsidy-eligibility purposes — contact SingHealth directly or check the MOH licensee directory online.
How do I use MediSave or insurance at SingHealth Polyclinic Outram?›
MediSave can be used at polyclinics for CDMP-listed chronic conditions (hypertension, diabetes, hyperlipidaemia, asthma, COPD, stroke, and selected mental health conditions) under the S$500 per year outpatient MediSave withdrawal limit, rising to S$700 for patients enrolled in the CDMP. Subsidised vaccinations under the National Childhood Immunisation Programme may also be partially MediSave-claimable. Integrated Shield Plans (IPs) layered on MediShield Life generally do not cover polyclinic outpatient visits — IP coverage activates for inpatient stays, day surgery, and specialist outpatient care in restructured hospitals. If you are referred from this polyclinic to a restructured hospital specialist outpatient clinic, your IP and MediShield Life coverage may apply to those downstream encounters. For chronic disease prescriptions, the Medication Assistance Fund (MAF) at public institutions may offer additional support for lower-income patients — ask the clinic's medical social worker.