Urban Home Design ✓ ACRA Verified

Patrick Jiang ★★★★★

a month ago

My wife and I decided to engage Urban Home Design after reviewing 10+ IDs on various platforms. Jerrold and TK were assigned to us to manage our renovation for our resale Executive Apartment. They were different from other IDs we were impressed by their meticulous planning, detailed list of questions asking about our lifestyle before our meetup so that when we meet up a mood board and ideas were already presented to us. Instead of providing a completed 3D rendering as with other IDs, they chose to present to us the layout and modeling so that we can do multiple revisions quickly if necessary. We were also given clear updates and timeline throughout the renovation process on what’s happening. There were also meetups to select tiles, vinyl flooring and lightings which was a happy but tiring process as we had to choose the right piece to fit our Japandi theme and of course TK and Jerrold gave us their professional input from design perspective. TK, who was our main point of contact was very helpful, patient with us throughout the entire process from start to handover and even post renovation when there were nitty gritty things to be fixed. He also helped to coordinate with the vendors such as kitchen sink and toilet fittings at a short notice sometimes. We were grateful for his professionalism, sincerity and advice given to help us in our renovation process. Overall, we really like to thank TK and Jerrold for their help and patience with us as we have a timeline to meet to move in as well as balancing a budget and they also tried their best to accommodate our demands. We will definitely recommend them to our friends as well if they want to renovate their house!

Eileen Lim ★★★★★

5 months ago

We recently completed renovating our parent's 5-room HDB flat with Jess and Thing Zhen from Urban Home Design. They left us a deep impression as they were the only ID firm that required us to fill a questionnaire on our design requirements before our first meeting. Thus, our first meeting became very productive. Throughout the planning process, the team provided useful suggestions and recommendations. Jess did very well with the matching of the tiles/lightings/colors of laminates /flooring etc. Before the start of the renovations, we did a couple of onsite briefings, where the team fine tuned the designs to suit the habits of our elderly parents. The renovations went quite smoothly with no major hiccups and the team will report the progress throughout the renovations. Our parents were satisfied with their 奶油风 flat. Even after renovations, we are still able to contact the team for minor touch ups and they are prompt in their responses. Thus, the whole experience is a pleasant one. Thanks for giving a 30 year old flat a new lease of life.

Lawrence Ora ★★★★★

6 months ago

We just completed our 4RM resale HDB renovation journey with Chai Hwa from Urban Home Design and it was a 10/10 experience. We envisioned a very colourful and cozy home and Chai Hwa's great eye for colour and design truly made it come to life. We felt that she was personally invested in designing the house and that passion shows! We felt her excitement as she came up with many creative ideas about the tiles, carpentry, layout, even the appliances we should consider buying. But at the same time she was considerate about our budget and provided us with many alternative options when we realized something we wanted would have cost a bomb 😅 Being renovation noobs, she also advised us very well whenever we suggested something concerning or "wrong" and we appreciate her 10+ years of experience as an ID for this. One experience that stood out was when she herself went to find the exact model of TV and soundbar we ordered to check where the wires plug in. We wanted a TV console that could hide all the wires and she went to make sure that the holes line up perfectly with the appliance so that it was very aesthetic! She is also well connected with many vendors and most of the time we really just let her handle all the deliveries and some shopping which really took a load off our shoulders. Last thing: Chai Hwa was very kind. After we bought our lights from shopee (which we had to deliver to our previous rental as shopee deliveries are unpredictable) she offered to drive us with our barang to the new home. And many times we would ask her to design something, then cancel it last minute. Or sometimes we would take very long to come with a decision. She always smiled even when we felt like we were being annoying and we really thank her for that. The workmanship of the Urban Home Design contractors was really well done also. Tiles are cut such that the grout lines match as much as possible, our cornice/cove lights were done up very nicely, carpentry are all aligned and they even added those bumper dots to where door handles hit so that they wont damage the walls :)

Tabitha Wong ★★★★★

6 months ago

Having Xyden and Kai Yi as my IDs is truly a blessing. They were the only ID (out of the 14 we met) that instantly got what we envisioned and one that we could vibe with. The design and planning process was smooth. I was thoroughly impressed by how quick Xyden could make changes to the mock ups on the spot for us to better visualise and make decisions. I also appreciate how the team made recommendations for certain design choices that were not only cost effective but also practical and easy to maintain. For example, after looking through one tile shop and not being able to find a suitable tile for our kitchen floor, they helped to look through other tile shops to find one that was not only within our budget but just as good. Besides making great recommendations, Xyden and Kai Yi were also open to hearing our crazy ideas, of which one made it into the renovation. We liked the idea of a hidden door but didn't know if it was possible, especially because I didn't like fluted panels which are what most hidden doors use. After discussing and playing around with various concepts, we made our master bathroom door the hidden door which I feel is my favourite part of the house now. When there were issues, even those caused by our own stupidity, Xyden and Kai Yi were prompt to help us resolve the problem. I felt assured and didn't feel the need to be onsite to inspect. Kai Yi updated us regularly on the progress and communication was smooth. Enough said. If you are looking for an ID, you can find Xyden and Kai Yi from Urban Home Design.

Chua Daniel ★★★★★

4 months ago

Just completed my renovation with Sin Hui & Chifung, and we are honestly so happy and blessed to have worked with them. We met around 4–5 IDs before deciding, but from the very first meeting, they stood out as our top choice. Every discussion was structured, clear, and reassuring. We always walked away feeling confident that our home was in good hands. One of the biggest highlights was the design process. Chi Fung is extremely experienced and skilful with 3D software. He could translate our concepts instantly into visuals, right on the spot. My wife had multiple colour and design requests (and changed her mind a few times 😆), but he was able to switch, show options, and guide us quickly, which really helped us make decisions faster and with peace of mind. It showed both skill and patience, and we truly appreciated that. During the renovation period, both of them were very responsive. They never left us hanging every question, big or small, was answered quickly. They also gave practical and professional design advice, and even went on multiple trips with us to choose tiles, materials and appliances. We really felt like they cared about building a home that fits us, not just completing a project. A special shout-out to Sin Hui! Super detailed, organised and patient! She updated the schedule closely and made sure every milestone was on track. She personally came down to site often, handled the contractors, supervised works, and even helped receive our deliveries. We could literally relax and trust her with everything. Even after handover, their service didn’t stop. They rectified minor touch-ups very promptly, and still reply quickly today. That level of commitment and after-sales service is rare, and we’re grateful. Overall, they made our renovation journey smooth, enjoyable, and stress-free. We’re beyond satisfied with how our home turned out, and we’ve already started recommending them to our family and friends. If you want IDs who are talented, reliable, genuine, and truly care we highly recommend Sin Hui & Chi Fung. Thank you both for building our dream home! 🫶✨