Vimo Services (VimoCare) ✓ ACRA Verified
About Vimo Services (VimoCare)
Affordable wheelchair transport $27-60, mobile app booking
Vimo Services (VimoCare) handles a steady flow of Senior Transport requests. That focus shapes how they quote — expect practical questions about the scope of work and the property before any figures are discussed.
Vimo Services (VimoCare) covers all of Singapore, which is useful if you live in a less-central estate or need a provider that can follow a recurring job to different addresses. The business is KakiList-verified, meaning a real person has confirmed the operating details and contact channel. Google reviewers currently give Vimo Services (VimoCare) an average of 1.9/5 across 8 reviews, which is a reasonable signal of consistency for a eldercare provider.
If you want to gauge whether Vimo Services (VimoCare) is the right fit for your job, the fastest path is a WhatsApp message with photos of the issue, your postal code, and a rough preferred slot. Most providers on KakiList respond within a few hours during business hours and can quote before scheduling a visit.
Services Offered
Is Vimo Services (VimoCare) legit?
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✅
Verified by KakiListWe cross-check listed businesses against Singapore's official ACRA registry before marking them as verified.
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⭐
1.9/5 from 8 Google reviewsGoogle reviews are harder to fake than testimonials on a provider's own website because each reviewer has an auditable Google account.
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Operating islandwideA provider listing specific coverage zones is more credible than a vague "all of Singapore" claim, because it implies real scheduling and logistics.
Google Reviews ⭐ 1.9 (8 reviews)
Jeannette Leung
★☆☆☆☆
I’m disappointed with my experiences using Vimo’s services for Wheelchair Transport. The customer support I interacted with felt unhelpful and lacked empathy, which made the entire process unnecessarily stressful. Their booking system is extremely rigid — the terms are strict, there’s no flexibility for changes, and they do not allow any change in pickup location once the booking is made. For example, waiting charges are $5 for every 5 minutes, which adds up quickly. On top of that, I ended up waiting a long time for a driver, only for the driver to cancel on me. The system then told me to expect another 50-minute wait, which was incredibly frustrating. Thankfully, I personally messaged the driver to check if he could come earlier, or I would have been stuck waiting even longer. What surprised me most was being told that certain booking adjustments would only be possible if I purchased their insurance add-on. It felt disappointing to hear that flexibility hinges on paying extra — especially when some people using their services are already in a vulnerable situation and rely heavily on clear, supportive arrangements. Based on my experience, I strongly recommend avoiding online or PayNow payments. If you really need to book with them, paying in cash feels like the safer option, since their “live system” policies leave almost no flexibility or protection for customers. Overall, it was not a pleasant experience, and I genuinely hope they rethink their approach to customer service.
muhammedharoon Bhayat
★☆☆☆☆
Very poor customer service. The gentleman who liaised with us on whatsapp was extremely rude and failed to understand basic instructions in english. They were also late when picking us up. The driver (Bryan) was really friendly though - hes the only reason they get 1 star.
Lk Ng
★★★★★
Booking on the Vimo app was easy and the drivers(both ways ) arrived early. The driver details were sent one day before the trip. It was a pleasant experience, pleasant and polite drivers. I did not have to deal with customer service at all. Everything was in the app, including chat with the driver. I booked the wheelchair transport and it was way more affordable than medical transport. Highly recommended.
Methayel R
★☆☆☆☆
Extremely rude and unprofessional staff. They clearly do not know how to speak and handle customers.
Marc Torel
★★★☆☆
Same issue as what previous people mentioned. Customer service is extremely rude and unprofessional. There is a way to speak to customers and this company does not quite have that skillset trained.
Vimo Services (VimoCare) vs other providers in Singapore
Side-by-side with the next three highest-rated senior transport providers on KakiList, so you can see how Vimo Services (VimoCare) stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Vimo Services (VimoCare) (this page) | ⭐ 1.9 | 8 | — | ✓ |
| Medical Assistance 4 U | ⭐ 5.0 | 338 | — | ✓ |
| CareConnect SG | ⭐ 5.0 | 187 | — | ✓ |
| Happy Ride Transport | ⭐ 5.0 | 37 | — | ✓ |
Frequently Asked Questions
How do I contact Vimo Services (VimoCare)?›
Use the contact details listed on this page to reach Vimo Services (VimoCare). When a phone number or website is provided, those are the quickest ways to get in touch and confirm availability.
Which areas in Singapore does Vimo Services (VimoCare) serve?›
Vimo Services (VimoCare) provides islandwide coverage, which means they accept jobs across all regions of Singapore — HDB, condo, and landed properties included. Always confirm travel charges upfront if your location is far from their usual base.
How much does Senior Transport from Vimo Services (VimoCare) cost?›
Typical Senior Transport jobs in Singapore start from S$30/trip, but the final price depends on the scope of work, property type, and how urgent the job is. Vimo Services (VimoCare) will usually ask for a few details (photos, location, preferred time) before quoting a firm figure — this avoids surprise charges on the day.
Is Vimo Services (VimoCare) a verified business?›
Yes — Vimo Services (VimoCare) is verified by KakiList. We check each listed business against public Singapore business records before it appears as verified on the site.
How quickly can Vimo Services (VimoCare) start a job?›
Response and booking timelines depend on current demand and job complexity. For urgent work, call rather than email — it's the fastest way to get a confirmation and a time slot.