1 Assist Agency Pte Ltd ✓ ACRA Verified
About 1 Assist Agency Pte Ltd
About 1 Assist Agency Pte Ltd
1 Assist Agency Pte Ltd is a maid agency operating islandwide from its office at Bukit Timah Shopping Centre. The listing is KakiList-verified and ACRA-registered, and carries a 4.3/5 rating across 79 Google reviews — a moderate sample that provides reasonable directional confidence. No MOM Employment Agency (EA) Licence number appears in the current listing data, so prospective clients should verify the agency's licensed status directly on MOM's online EA directory before proceeding.
When approaching 1 Assist Agency, households typically begin by clarifying whether they need a new-hire helper or a transfer helper, as placement fees and timelines differ considerably between the two. A new-hire placement typically costs S$1,500–3,500 and involves sourcing from Indonesia, the Philippines, Myanmar, or Sri Lanka, while a transfer placement (taking over a helper already in Singapore) is generally faster and less expensive. Beyond the placement fee, households should budget for the helper's monthly salary (S$550–800 depending on nationality and experience), the monthly MOM levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67 or above, or a person with disability), mandatory FDW insurance, the Settling-In Programme, and the 2-year Work Permit application. Clarify upfront which of these are bundled into the agency's package and which are billed separately. Enquire also about the replacement guarantee window and what circumstances may void it.
Contact 1 Assist Agency via WhatsApp, phone, or the enquiry form to discuss your household profile, preferred source country, and expected start date before visiting the Bukit Timah Shopping Centre office.
Services Offered
Is 1 Assist Agency Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.3/5 from 79 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.3 (79 reviews)
Jesseca Tan
★★★★★
Had an excellent experience with Christina. She was incredibly patient, attentive, and genuinely committed to understanding my household needs. Throughout the process, Christina remained professional and accommodating, guiding me through every step with clarity and care. Her recommendations were thoughtful, and she helped me find a helper who suits both the work requirements and our family environment. It’s rare to find someone so dedicated and personable. I truly appreciate her effort and the time she took to make sure everything went smoothly. Highly recommended for anyone seeking dependable and thoughtful assistance.
Michelle Ng
★★★★★
I had a very pleasant experience with Christina throughout the foreign domestic helper recruitment process. She was highly efficient, responsive, and professional, always addressing my questions promptly. Her clear communication made the entire process smooth and stress-free, and she handled any issues quickly and responsibly. I truly appreciate her dedication and would highly recommend her.
Nwe nwe li
★★★★★
I've been working with Christina for many years now, and I can honestly say she’s one of the most reliable and dedicated helper agents I’ve ever come across. I first engaged her services many years ago, and the experience was so smooth and reassuring that I’ve continued to go back to her ever since. Not only have I hired wonderful helpers through Christina, but my entire family now also goes through her whenever they need a domestic helper. That alone speaks volumes about the trust and confidence we have in her. Christina is professional, honest, and genuinely cares about matching the right helper to each family’s needs. She takes the time to listen, gives thoughtful recommendations, and follows up even after placement. It’s rare to find someone so consistent and committed over the years. Thank you, Christina, for your excellent service and the peace of mind you’ve given our family. We truly appreciate everything you do!
Eileen Ho
★★★★★
I had a great experience with 1 Assist Agency. Jess was professional, patient and very understanding when dealing with my mother who can be challenging. She took time to understand her situation, many times she replied my late night messages. Then provided thoughtful advice and support throughout the process. Her experience and compassion truly gave me peace of mind. I would recommend her to anyone seeking a home helper.
ChongKain Lee
★★★★★
Christina provided exceptional support throughout our hiring process. She was clear, professional, and ensured the helper fully understood all expectations and instructions. Communication was efficient and straightforward, allowing us to complete everything in under an hour. Many thanks to Christina and 1 Assist Agency for the excellent service!
1 Assist Agency Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how 1 Assist Agency Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| 1 Assist Agency Pte Ltd (this page) | ⭐ 4.3 | 79 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does 1 Assist Agency Pte Ltd charge?›
Placement fees at Singapore maid agencies typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper already in Singapore. Beyond the one-off placement fee, households pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate for households with a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm in writing exactly what 1 Assist Agency bundles into its package fee — mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, pre-departure medical examination, and Work Permit application are common inclusions, but some agencies bill these separately. See the full maid agency cost guide for Singapore →
Is 1 Assist Agency Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C; higher grades reflect stronger compliance and complaint-handling records. 1 Assist Agency's EA Licence number does not appear in the current listing data. Before paying any deposit, search for '1 Assist Agency Pte Ltd' directly on the MOM EA directory to confirm the licence is current and check its grading. Engaging an unlicensed agent is illegal, leaves you with no recourse if a placement breaks down, and can void your FDW insurance.
What replacement guarantee does 1 Assist Agency Pte Ltd offer?›
Most Singapore maid agencies offer a replacement window of around six months from the helper's arrival date, during which the agency will source a replacement if the placement does not work out. The number of free replacements included, and the circumstances that void the guarantee — such as the household's own conduct or documented mismatch versus simple preference — vary by agency, so ask for these terms in writing before signing. Also confirm the early-termination process outside the guarantee window. If a placement breaks down after the window closes, the household typically bears the cost of the repatriation flight, refund of unused MOM levy, and Work Permit cancellation paperwork. Understanding these obligations upfront helps avoid unexpected costs.