21st Century Employment Pte Ltd ✓ ACRA Verified
About 21st Century Employment Pte Ltd
About 21st Century Employment Pte Ltd
21st Century Employment Pte Ltd is a maid agency operating from Lucky Plaza on Orchard Road, offering islandwide placement services for foreign domestic workers in Singapore. The listing is KakiList-verified and ACRA-registered. However, no MOM Employment Agency (EA) Licence is recorded in this listing, and the Google rating of 1.9 out of 5 is based on only 8 reviews — too small a sample to draw reliable conclusions, but the low average warrants careful scrutiny before proceeding.
When engaging a maid agency, prospective employers should confirm the agency's MOM EA Licence number (verifiable on MOM's online EA directory) before paying any deposit. Key questions to raise include: placement fee for a new-hire helper versus a transfer helper, the helper's monthly salary (typically S$550–800 depending on nationality and experience), the monthly MOM levy (S$300 standard, or S$60 concessionary for eligible households), what is bundled into the package — FDW insurance, Settling-In Programme, medical examination, Work Permit application — and what is billed separately. Source-country options, replacement guarantee window, and the repatriation process on early termination are also worth confirming in writing before committing.
Contact 21st Century Employment Pte Ltd by phone or through their enquiry form to request a full breakdown of fees, verify the EA Licence number on MOM's directory, and review the agency contract's replacement, refund, and early-termination clauses before making any payment.
Services Offered
Is 21st Century Employment Pte Ltd legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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1.9/5 from 8 Google reviewsSmall sample — treat as directional only. The low average warrants careful scrutiny.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 1.9 (8 reviews)
Vanessa Zhang
★★★★★
Cecilia has been very helpful throughout the whole process of our helper’s transfer last year, taking us through the paperwork for my helper’s trip home plus her transfer to our family, including navigating all the covid regulations. Recently my helper also had to urgently fly back to Philippines due to family emergency, and Cecilia helped us sort out the necessary documents so that my helper could fly back on the same day. So thankful for Cecilia.
Christina Meng
★☆☆☆☆
The worst agency we came accross so far. Total disappointment! Their attitude changed after we hired the helper from them. Very unprofessional to lie about their helper's profile. We didn't have high expectations on the helper but she can't even handle the basic houseworks assigned. And 1st time in my life we experienced the helper yelling at us, mistreat our child, hitting our dog and didn't return home for nights... Ended up need to engage another part time cleaner just to assist her... Agency showed very poor attitude and no interest to resolve the case. What a disaster...
Louise Lee
★☆☆☆☆
Received my maid's renewal permit, then call me to ask why i never renew her permit. For f sake. I pay u to renew permit and apply home leave. Not for u to call me and accuse me of not renewing her wp. U r the agent, I'm not ur staff, why is it my job to renew permit???? Like to push responsibility to other people when ur self cannot do the job. Say so many applications. What kind of excuse is that?
Roshan Lalmalani
★☆☆☆☆
Extremely unprofessional . Very quick to correspond before fees were paid but once everything was paid and issues cropped up, we had to make multiple phone calls and even after that the issues were not resolved. Also the information about our helper were different from reality Not what i had expected considering how good they were initially. Feel free to contact me if you need me to elaborate.
connie tan
★★★★☆
With agency for 22 yrs. Found staff very helpful. Previously Rohani, then Cecilia No worries with all docs n arrangements
21st Century Employment Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how 21st Century Employment Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| 21st Century Employment Pte Ltd (this page) | ⭐ 1.9 | 8 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does 21st Century Employment Pte Ltd charge?›
Placement fees for a new-hire helper typically run S$1,500–3,500 at Singapore maid agencies; transfer helpers, who are already in Singapore, usually attract a lower fee of S$500–1,500. On top of the agency fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household has a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the quoted package — mandatory FDW insurance (~S$300–600 per year), the Settling-In Programme, pre-deployment medical examination, and Work Permit application are sometimes included and sometimes billed separately. Get a full itemised quote in writing before signing anything. See the full maid agency cost guide for Singapore →
Is 21st Century Employment Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence — verifiable by name or licence number on MOM's online EA directory. No EA Licence is recorded in this listing, which is a significant gap. Before paying any deposit or signing a contract, search for 21st Century Employment Pte Ltd directly on the MOM EA directory to confirm current licensed status. The EA Grading system (A+ to C) also signals compliance history and complaint-handling standards — A+ and A agencies have stronger track records. Engaging an unlicensed agent is illegal, leaves you with no recourse if the placement fails or the agency closes, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does 21st Century Employment Pte Ltd offer?›
Standard replacement guarantees at Singapore maid agencies typically cover a window of six months from the helper's arrival date and include one or two free replacements for documented mismatches — though the exact terms vary by agency. Confirm how many replacements are included, what circumstances void the guarantee (such as a change of mind versus a documented conduct issue), and the cost of any additional replacement beyond the guaranteed number. Also clarify the early-termination process outside the guarantee window. If the placement breaks down after the guarantee expires, repatriation flight costs, refund of unused MOM levy, and Work Permit cancellation paperwork typically fall to the employer. Understanding these costs upfront avoids surprises later. As no specific terms for this agency are available in this listing, ask for the full replacement and refund policy in writing before signing.