A1 Housekeeper Agency ✓ ACRA Verified

A1 Housekeeper Agency has not published a specific placement fee, but Singapore market norms give a useful reference. A new-hire placement fee typically runs S$1,500–3,500, while a transfer helper — someone already in Singapore on an existing Work Permit — usually carries a lower fee of S$500–1,500. On top of the placement fee, you will pay the helper's monthly salary (generally S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 at the concessionary rate for eligible households). Confirm what is bundled into the quoted fee — mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, medical examination, and Work Permit application — versus what is billed separately. Get the full cost breakdown in writing before signing anything. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by searching the agency's name or licence number. The licence number should appear on the agency's website, contracts, and invoices. A1 Housekeeper Agency's EA Licence has not been confirmed in the information available on this listing, so verifying this directly with the agency — and cross-checking on the MOM directory — is an essential first step before paying any deposit. The EA Grading (A+ to C) is also worth checking; A+ and A grades indicate stronger compliance and complaint-handling track records. Hiring through an unlicensed agent is illegal, leaves you with no recourse if a helper absconds or the agency closes, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

Replacement guarantee terms vary by agency, and A1 Housekeeper Agency has not published specific details. As a reference, the Singapore market standard is a replacement window of roughly six months from the helper's arrival date, with one or two replacements included. It is important to clarify what circumstances are covered — a documented mismatch in skills or temperament is typically valid grounds, while dissatisfaction without a clear reason may not be. Also confirm the early-termination process, including who bears the cost of the repatriation flight, how unused MOM levy is refunded, and who handles the Work Permit cancellation paperwork, as these costs fall on the household if a placement breaks down outside the guarantee window. Raise all of these points with A1 Housekeeper Agency by phone before committing.