Apex Employment Agency ✓ ACRA Verified
About Apex Employment Agency
About Apex Employment Agency
Apex Employment Agency is a domestic helper placement service operating islandwide from its office at 545 Orchard Road. The listing is KakiList-verified and ACRA-registered. Its Google rating stands at 4.1 out of 5, though this is based on only 9 reviews and should be treated as directional rather than conclusive. No MOM Employment Agency (EA) Licence has been recorded in this listing, which is a mandatory requirement for any agency placing foreign domestic workers in Singapore — parents and households should verify the agency's licence status directly on MOM's online EA directory before proceeding.
When engaging a maid agency, the key steps are to confirm the EA Licence number and EA Grading (A+ to C) on MOM's public directory, then discuss whether you need a new-hire helper or a transfer helper — the placement fee and timeline differ significantly between the two. You will also need to account for the helper's monthly salary (typically S$550–800 depending on nationality and experience), the monthly MOM levy (S$300 standard, or S$60 concessionary if your household has a child under 16, an elderly member aged 67 or above, or a person with disability), mandatory FDW insurance, and the Settling-In Programme. Confirm which of these are bundled into Apex's package fee and which are billed separately.
To take the next step, contact Apex Employment Agency via WhatsApp, phone, or the enquiry form to request a full written breakdown of placement fees, bundled services, and the replacement guarantee window before paying any deposit. Listing data is incomplete — contact Apex Employment Agency directly to confirm details.
Services Offered
Is Apex Employment Agency legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.1/5 from 9 Google reviewsSmall sample — treat as directional only.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.1 (9 reviews)
Malna Valluvan
★★★★★
This was my first time using Apex Agency to get a maid. Ms.Ivy was professional in handling my request. She was efficient and I managed to get a good experienced transfer maid. My family is happy with the agency's service.
Marilen Ingco
★★★★★
I am extremely pleased with the service provided by this Apex than my previous agency which was so horrible (Raymond Maids). They offered a great selection of experienced helpers, and I couldn’t be happier with the one I chose. She has been with us for three months now, and so far I am genuinely satisfied. She is kind, an excellent cook, respectful, and has a wonderful rapport with my daughter. Special thanks to Mr. Rusty for guiding me through the process and ensuring I found the perfect match. Overall, I highly recommend this agency for anyone in search of a reliable and well-trained helper.
Herry Ho
★★★★★
I would like to take a moment to thank APEX Employment Agency for their excellent service in helping me find a reliable and trustworthy domestic helper for my home. From the moment I contacted the agency, I was impressed with the professionalism and responsiveness of their team. They took the time to understand my needs and preferences and provided me with a shortlist of highly qualified candidates who fit my requirements very well. The entire process, from initial consultation to final placement, was seamless and hassle-free, and I appreciate the thoroughness of the agency's screening and background check process. I feel confident and reassured that the domestic helper they recommend is trustworthy, reliable, and has the skills and experience needed to meet my family's needs. My wife and I couldn't be happier with the excellent service provided by our domestic helper who has been an absolute asset to my family. She is courteous, efficient and makes sure our home is clean, organised and running smoothly. Overall, I am very impressed with the professionalism and quality of service provided by the agency. I would have no hesitation in recommending their services to anyone in need of a domestic helper or maid agency.
88emilyau
★☆☆☆☆
If I could rate 0 stars I would. Beware of this maid agency, do not engaged. Especially for one of their agent (Rusty). You will regret! We wasted closed to $6k to get a suitable helper. 2 Filipinos and 1 Indonesian. In the end we had to engage another maid agency for our current helper whose coming 2 years in September.
Lorraine Ho
★★★★★
When I had issues with my helper (started giving me problems during her second month) , the agency that I got her from was irresponsive and just kept dragging their feet. I had to kept chasing to no avail. I was so stressed and am at my wits end. They even asked me to keep her after they talk to her when she threatened me to send her back to agency. Thankfully my neighbour put me in touch with Lily who got her colleague Aida to help me. Aida is really awesome, not only is she prompt, but she also took the time to explain and offer me her advice when I reach out to her. Not to mention she even replied me out of hours (I do not expect that as I appreciate work-life balance). I am so thankful to have Lily and Aida helping me out. I would have no hesitation recommending Apex to my friends. Once again, a big shout out to both Lily and Aida - Thank you!
Apex Employment Agency vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Apex Employment Agency stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Apex Employment Agency (this page) | ⭐ 4.1 | 9 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Apex Employment Agency charge?›
Placement fees for a new-hire helper typically run S$1,500–3,500 with established agencies; a transfer helper (already in Singapore) is generally cheaper at S$500–1,500. Apex displays a '$$' price indicator but has not published a specific fee — request a written breakdown before committing. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience), the monthly MOM levy (S$300 standard or S$60 concessionary for eligible households), mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, and the Work Permit application fee. Confirm which of these are bundled into Apex's package and which are charged separately. See the full maid agency cost guide for Singapore →
Is Apex Employment Agency MOM-licensed?›
Every legitimate maid agency must hold a MOM Employment Agency (EA) Licence — verifiable by name or licence number on MOM's online EA directory. No EA Licence has been recorded in this KakiList listing, so you must verify Apex's licence status directly on the MOM portal before paying any deposit or signing any contract. The EA Grading (A+ to C) is also worth checking: A+ and A grades signal stronger compliance records and better complaint-handling. Engaging an unlicensed agent is illegal, leaves you with no recourse if a placement fails or the agency closes, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Apex Employment Agency offer?›
A standard replacement window at reputable agencies runs approximately six months from the helper's arrival date. Confirm how many free replacements are included within that window and what circumstances void the guarantee — a documented skills or temperament mismatch is typically covered, whereas a change of mind by the household may not be. Also clarify the early-termination process if the placement breaks down outside the guarantee period. The household is responsible for the helper's repatriation flight, Work Permit cancellation paperwork, and any unused MOM levy refund — these costs can add up, and understanding them in advance helps you assess the true risk of the placement. As Apex has not published its replacement policy publicly, ask for this in writing before signing.