While the initial hiring process was fine, there was a lack in after-sales support. When issues arose with our helper, it was very difficult to contact the agency and they provided no assistance or mediation whatsoever - We felt like we were on our own to resolve issues. On the helper's departure day, the agent mentioned that she had a course to attend to and couldn't come. We believe that this is a failure of their basic responsibilities. It's easy to hire from them, but failed to get help when actually needed. Would not recommend.
Waiyee has been exceptionally prompt and helpful since we started sourcing for a candidate. She provided valuable advice and profiles tailored to our family's specific needs. The service rendered is top-notch, and her professionalism shines through in how she eases helpers into their roles. Thank you, Ascend Employment, for your outstanding service.
I am Naw Phaw Nay Say from Myanmar and I have been working as a helper in Singapore for around a year under the Ascend Employment Services.I feel so great to join with this agency for the facts below. _Responsible _Caring and Compassionate _Reliable _Disciplined _Equality Thanks to our agency Sir and Madam and all of the members. Best Regards, Naw Phaw Nay Say
I engaged Ascend Employment Services in an urgent search for a nurse-aide trained helper to care for a sick loved one. From start to finish, the hiring process was seamless, and the communication was excellent. The candidates offered to us were thoroughly screened, and once we narrowed down the potential candidate, a video conference was arranged to ensure everyone was comfortable. Afterward, the administrative process was executed like clockwork. Within just a week!! our helper arrived and has since proven to be an invaluable support. I highly recommend Ascend Employment Agency for their exceptional service and reliability.
I gave full marks when MOM asked for my feedback on the services I received. Having had my fair share of bad experiences with other agents, this agency is a rare gem in an industry where many others don't deliver. They helped me find a helper who is a good fit to look after my mum. No over-promise, no hard sell, just a hassle-free experience engaging a helper from them. They are also very forthcoming in providing assistance & advice when required. I remember going back with chocolates to thank them because they truly deserve it. Once again, thank you!