Asset Agency Pte Ltd ✓ ACRA Verified

Michiko A ★☆☆☆☆

a month ago

Agency failed to resolve issues and situation spiraled out of control We had a very poor experience with this agency. When problems arose with our helper, the agency did not provide any meaningful support or resolution. Instead of helping to mediate and find solutions, the situation escalated dramatically. The helper had no issues in the early dates but as we started reaching close to her 1st year with us, there started to have ongoing issues with following instructions, insisted on doing things her own way despite clear guidance, and was uncooperative when asked to adapt to household needs. When we reached out to the agency for assistance, they failed to intervene effectively. The agency claimed no refund was due as the “guaranteed” period had passed and if we wanted them to help we had to pay them new agency fees. Most alarmingly, on a Sunday, the helper abruptly left our home without any prior discussion or notice and went straight to MOM. What was particularly surprising was that she seemed to know exactly where to go and what to do on a Sunday - raising questions about whether the agency had been coaching her behind the scenes rather than helping us resolve the employment issues professionally. We suspect the agency had orchestrate transfers to earn more fees. The agency completely failed in their responsibility to mediate between employer and helper. Instead of de-escalating the situation, their lack of proper support led to an abrupt and chaotic end to the employment. We expected professional guidance and problem-solving but received neither. I would not recommend this agency to anyone seeking reliable support and proper employment management.

daryl neo ★★★★★

3 months ago

We have engaged Asset Maid Agency over the last few years! It has been a good experience with them. Biying has been a great help with the last helper we engaged, helping us to transition into the role!

Aisyah Ismani ★★★★★

5 months ago

I am happy with the service provided by Bi Ying, timely with updates. She is always willing to work together to solve helper issues and ensure I get a helper who is a good fit for the household.

Tuty Amir ★★★★★

9 months ago

Highly Efficient and Professional – Grateful for the Recommendation! I was recommended to Asset Agency by my sister-in-law, and I’m so thankful I followed her advice. I had previously faced a difficult time with another agency, but Asset Agency completely turned things around for me. My deepest gratitude to the dedicated staff—especially Biying and Joey—for their sincerity, professionalism, and swift support. They helped me match with a suitable helper not just within a week, but in just 3 days! Biying also arranged the helper’s training and handled the MOM registration promptly, all within the short timeframe. I truly appreciate how smooth and stress-free the process was. What made a huge difference was that they had available helpers ready for interviews, which saved me so much time and uncertainty. I highly recommend Asset Agency to anyone looking for reliable, fast, and genuinely caring service. Thank you once again for your outstanding support!

Jayden ★★★★★

7 months ago

We had a great experience with Asset Maid Agency, especially with staff member Bi Ying. She is very professional, truly understands our needs, and was excellent at explaining the requirements and all the steps involved in getting a maid. Her guidance made the whole process smooth and stress-free. Highly recommended!