Assist-U EA ✓ ACRA Verified
About Assist-U EA
About Assist-U EA
Assist-U EA is a domestic helper placement agency serving families islandwide from its office at 170 Upper Bukit Timah Road. It has been verified by KakiList, and holds a 4.3/5 rating across 79 Google reviews — a moderate sample that provides a reasonable directional signal. Pricing is displayed at the mid-range tier; exact placement fees should be confirmed directly with the agency.
Families typically begin by contacting Assist-U EA via WhatsApp, phone, or the online enquiry form to discuss their household requirements — number of occupants, presence of young children, elderly members, or persons with disability, and the scope of duties expected. The agency will present profiles of available helpers, covering source-country options such as Indonesia, the Philippines, Myanmar, and Sri Lanka, each with differing salary norms in the S$550–800 range. A new-hire placement carries a higher fee than a transfer helper, who is already in Singapore on an existing Work Permit. Once a helper is selected, the agency handles the MOM Work Permit application, mandatory Settling-In Programme, and medical examination. Families should clarify what is bundled into the placement fee versus billed separately — FDW insurance, levy administration, and repatriation liability on early termination are common points of variation between agencies. The monthly MOM levy is S$300 (standard) or S$60 (concessionary) for qualifying households with a child under 16, an elderly member aged 67 or above, or a person with disability.
To proceed, reach out to Assist-U EA directly via WhatsApp or phone to request a helper shortlist and a written breakdown of all fees before paying any deposit.
Services Offered
Is Assist-U EA legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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⭐
4.3/5 from 79 Google reviewsModerate sample size — provides a reasonable directional signal.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.3 (79 reviews)
Jesseca Tan
★★★★★
Had an excellent experience with Christina. She was incredibly patient, attentive, and genuinely committed to understanding my household needs. Throughout the process, Christina remained professional and accommodating, guiding me through every step with clarity and care. Her recommendations were thoughtful, and she helped me find a helper who suits both the work requirements and our family environment. It’s rare to find someone so dedicated and personable. I truly appreciate her effort and the time she took to make sure everything went smoothly. Highly recommended for anyone seeking dependable and thoughtful assistance.
Michelle Ng
★★★★★
I had a very pleasant experience with Christina throughout the foreign domestic helper recruitment process. She was highly efficient, responsive, and professional, always addressing my questions promptly. Her clear communication made the entire process smooth and stress-free, and she handled any issues quickly and responsibly. I truly appreciate her dedication and would highly recommend her.
Nwe nwe li
★★★★★
I've been working with Christina for many years now, and I can honestly say she’s one of the most reliable and dedicated helper agents I’ve ever come across. I first engaged her services many years ago, and the experience was so smooth and reassuring that I’ve continued to go back to her ever since. Not only have I hired wonderful helpers through Christina, but my entire family now also goes through her whenever they need a domestic helper. That alone speaks volumes about the trust and confidence we have in her. Christina is professional, honest, and genuinely cares about matching the right helper to each family’s needs. She takes the time to listen, gives thoughtful recommendations, and follows up even after placement. It’s rare to find someone so consistent and committed over the years. Thank you, Christina, for your excellent service and the peace of mind you’ve given our family. We truly appreciate everything you do!
Eileen Ho
★★★★★
I had a great experience with 1 Assist Agency. Jess was professional, patient and very understanding when dealing with my mother who can be challenging. She took time to understand her situation, many times she replied my late night messages. Then provided thoughtful advice and support throughout the process. Her experience and compassion truly gave me peace of mind. I would recommend her to anyone seeking a home helper.
ChongKain Lee
★★★★★
Christina provided exceptional support throughout our hiring process. She was clear, professional, and ensured the helper fully understood all expectations and instructions. Communication was efficient and straightforward, allowing us to complete everything in under an hour. Many thanks to Christina and 1 Assist Agency for the excellent service!
Assist-U EA vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Assist-U EA stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Assist-U EA (this page) | ⭐ 4.3 | 79 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Assist-U EA charge?›
Placement fees at maid agencies in Singapore typically run S$1,500–3,500 for a new hire and S$500–1,500 for a transfer helper already in Singapore. Assist-U EA's exact fees should be confirmed in writing before you commit. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Ask Assist-U EA what is bundled into the placement fee — mandatory FDW insurance (~S$300–600/year), the Settling-In Programme, the pre-deployment medical exam, and Work Permit application paperwork are sometimes included and sometimes billed separately. Getting a full written cost breakdown before signing is essential. See the full maid agency cost guide for Singapore →
Is Assist-U EA MOM-licensed?›
Every legitimate maid agency in Singapore is required to hold an MOM Employment Agency (EA) Licence, which is verifiable by name or licence number on MOM's online EA directory. Assist-U EA's licence number should appear on their website, agency contract, and invoices — ask for it if it is not immediately visible, and cross-check it on the MOM portal before paying any deposit. EA Grading runs from A+ to C; agencies rated A+ or A have demonstrated stronger compliance records and better handling of complaints. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the placement fails, and can void your FDW insurance. Note that no regulatory licences are currently listed on Assist-U EA's KakiList profile. Verify the EA Licence directly with the agency and confirm it on the MOM directory before proceeding.
What replacement guarantee does Assist-U EA offer?›
The standard replacement window at Singapore maid agencies is typically six months from the helper's arrival date. Confirm with Assist-U EA how many replacements are included within that window, what circumstances are covered (documented mismatch or performance issues versus simple change of mind), and what the cost is for any additional replacement beyond the guarantee. Also clarify the early-termination process. If the placement breaks down outside the guarantee window, the household bears repatriation flight costs, must cancel the Work Permit with MOM, and forfeits any unused levy already paid. Understanding these liabilities upfront — and having them documented in the agency contract — protects you if things do not work out. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.