Better Maid Employment Agency ✓ ACRA Verified

Placement fees in Singapore typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper already in Singapore. On top of the placement fee, you will pay the helper's monthly salary (generally S$550–800 depending on nationality and experience) and the monthly MOM levy of S$300 (or the concessionary rate of S$60 if your household has a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm in writing what is bundled into the placement fee — mandatory FDW insurance (typically S$300–600 per year), the Settling-In Programme, pre-placement medical examination, and Work Permit application fees — versus what is billed separately. Better Maid Employment Agency's specific fee schedule is not published in the current listing, so request a full written quotation before committing. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C; A+ and A agencies have stronger compliance records and better complaint-handling track histories. No MOM EA Licence is listed in Better Maid Employment Agency's current KakiList profile, and ACRA registration is also unconfirmed. This does not definitively mean the agency is unlicensed, but it does mean you must verify independently before paying any deposit. Hiring through an unlicensed agent is illegal, leaves you with no recourse if a helper absconds or the agency folds, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses carefully.

Most Singapore maid agencies offer a replacement window of around six months from the helper's arrival date, covering situations where there is a documented mismatch rather than simple change of preference. Confirm how many free replacements are included, what documentation is required to activate the guarantee, and what voids it. Also clarify the early-termination process — if the placement breaks down outside the guarantee window, the household is responsible for the repatriation flight, Work Permit cancellation paperwork, and any refund of the unused MOM levy. Better Maid Employment Agency has not published its specific replacement policy in the current listing, so request these terms in writing before signing. Better Maid Employment Agency has not published its replacement and refund terms publicly — ask for them in writing before committing.