ConnectMaid ✓ ACRA Verified

ConnectMaid presents its pricing at the S$$ tier, but specific placement fees were not published at the time of listing — request a written quote directly. As a market reference, placement fees for a new-hire helper typically run S$1,500–3,500, while transfer helpers usually cost S$500–1,500 in placement fees. On top of that, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary for qualifying households). Confirm what is bundled into the quoted fee — mandatory FDW insurance (~S$300–600 per year), the Settling-In Programme, medical examination, and Work Permit application — versus what is charged separately. Get the full breakdown in writing before committing. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is verifiable on MOM's online EA directory by searching the agency's name or licence number. The licence number should appear on ConnectMaid's website, contracts, and invoices. ConnectMaid does not currently list any regulatory licences in its KakiList profile, so confirming the EA Licence number directly with the agency and cross-checking it on the MOM directory is an important step before paying any fees. EA Grading runs from A+ to C; agencies rated A+ or A typically have stronger compliance records and more structured complaint-handling processes. Hiring through an unlicensed agent is illegal, leaves you with no recourse if a placement breaks down, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses carefully.

A standard replacement guarantee typically covers a window of six months from the helper's arrival date, with one or more free replacements included if the placement proves to be a poor fit — whether due to skill mismatch, compatibility issues, or the helper's early departure. Confirm with ConnectMaid how many replacements are included, what circumstances void the guarantee (for example, if the household is deemed to have caused the breakdown), and what a replacement outside the guarantee window would cost. Also clarify the early-termination process: if a placement breaks down, the household is responsible for the repatriation flight, any refund of unused MOM levy, and Work Permit cancellation paperwork. These costs can add up, so understanding them upfront helps you plan. Ask for the replacement and early-termination terms in writing as part of the agency contract before signing.