Dana Express ✓ ACRA Verified

Placement fees at maid agencies in Singapore typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper already in Singapore. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm what is bundled into Dana Express's placement fee: mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, medical examination, and Work Permit application are standard inclusions at many agencies but are billed separately by others. Get the full cost breakdown in writing before signing. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C — agencies rated A+ or A have stronger compliance records and more robust complaint-handling processes. Dana Express's EA Licence does not appear in the information currently available on this listing. Before paying any deposit, ask the agency for its EA Licence number and verify it directly on MOM's EA directory. Hiring through an unlicensed agent is illegal, leaves you with no recourse if a placement breaks down, and can void your FDW insurance. Verify the EA Licence on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

Standard replacement guarantees at Singapore maid agencies typically cover six months from the helper's arrival date, with one or two replacements included within that window. Confirm whether the guarantee applies to all circumstances or only to documented cases of mismatch — some agencies exclude replacements requested for reasons of personal preference. Also clarify the early-termination process should the placement break down outside the guarantee window. The household bears the cost of the repatriation flight, Work Permit cancellation paperwork, and any unused levy refund processing. Understanding these costs upfront helps avoid unexpected expenses if the arrangement does not work out. Contact Dana Express directly to confirm the specific terms of its replacement guarantee and any associated fees.